Koons Volvo Cars White Marsh

Richie went above and beyond to make this an easy transaction. The entire staff are top notch, and a far cry from being what most people assume a dealer experience is usually like. I’m not sure there transaction. The entire staff are top notch, and a far cry from being what most people assume a dealer experience is usually like. I’m not sure there was anything they could have done better. More

Purchased a 2013 Jeep Wrangler and I must say, this was the BEST car buying experience I have ever had!! Richie (salesman) and Gary (Business Manager) were top notch!! Not to mention the other staff that the BEST car buying experience I have ever had!! Richie (salesman) and Gary (Business Manager) were top notch!! Not to mention the other staff that greeted me when I walked in the door! I would definitely do business with these two again!! Thanks for everything Richie and Gary!! More

I have purchased 4 or 5 cars from James! Professional in all interactions with him. Fact driven answers to my questions. 100% trust in him. all interactions with him. Fact driven answers to my questions. 100% trust in him. More

Hurry up and buy. After you buy, it’s downhill from there. It’s taken this dealership over 5 months to get me the hard plate for my vehicle. Dealing with the title department is a nightmare. They give there. It’s taken this dealership over 5 months to get me the hard plate for my vehicle. Dealing with the title department is a nightmare. They give you a million reasons why you still don’t have a tag & cannot give you another temp tag. I will never deal with this dealership again. I am going to go to the motor vehicle department and see if I can get the tag on my own. More

I love my XC40 RDesign! Richie was the best assistant ever! He gave me more information about my vehicle than I ever had at any dealership in Maryland. When I’m ready to buy my next Volvo I will look fo ever! He gave me more information about my vehicle than I ever had at any dealership in Maryland. When I’m ready to buy my next Volvo I will look for him. More

Everything was just great until my application wasn’t approved via online application. After submitting my Application, I’ve had to reach out several times just to find out the application wasn’t approve approved via online application. After submitting my Application, I’ve had to reach out several times just to find out the application wasn’t approved. I mean phone tag for about 3-4 hours. Pretty sure if I was there in person it wouldn’t of been half bad. So the moral is make sure you have superb credit and avoid online application if you have to cause you will not be prioritized. Sadly I had to go via online because i was inquiring from out of state. More

Purchased a Volvo S60 T6 R-Design Sedan. Great car and great dealership experience. Richie helped from beginning to end and I'm happy with the purchase. great dealership experience. Richie helped from beginning to end and I'm happy with the purchase. More

Very upsetting appointment. The dealership called me to Very upsetting appointment. The dealership called me to come get oil changed so I went ahead and made an appointment. When I called back to adjus Very upsetting appointment. The dealership called me to come get oil changed so I went ahead and made an appointment. When I called back to adjust my time they told me to come anytime before 4. I tell them that I will come 11am. The lady who I spoke with says that will work. When I go the service manager tells me I shouldn’t have believed whoever made my appointment and that they had me down for 8:00am. When I ask if I can be seen anyway since it was their mistake , they said it will be 2 hours if i wait in the waiting room and 5 hours if I leave. They also added that I have a Kia and that they don’t really service kias anyway, yet they called me! Here’s my problem 1. The dealership called me to tell me to come in for my oil change 2. They told me I shouldn’t believe the girl who made the appointment. The service manager literally told me that. I feel that’s not professional 3. I take off work and they mess up and refuse to be reasonable. If it will be two hours if I waited in waiting room (and expose myself to covid by being around others) then it should be the same if I leave I’m so disappointed we had such a great buying experience when they used to sell kias. I have called Magyars and not received a call back Edit -general manager called back and was so nice and apologized. I am of course sad it came to having to speak to him but he was very friendly More

Excellent Dealer Ritchie Ramkelawan at Koons Volvo of Owings Mills is an outstanding salesman. He was extremely knowledgeable about my new Volvo x60. Upon meeting Rit Ritchie Ramkelawan at Koons Volvo of Owings Mills is an outstanding salesman. He was extremely knowledgeable about my new Volvo x60. Upon meeting Ritchie, when I went to Koons of Owings Mills, he asked what I was looking for in my ideal car. This was an easy task because it had been on my vision board for quite some time, He viewed the vehicles Koons had on site and based on my needs, he found the perfect vehicle. Ritchie followed up with me by phone and the next day and we closed the deal. Before I drove off in my brand new Volvo, Ritchie prayed over my vehicle and wished me well. Outstanding Salesman at an Outstanding Dealership providing Great Customer Service. More

4 star for team effort. My overall experience with Gary Harris and John Paris was good. Not to sure about the pre-service part on some of the vehicles. But I am happy with my Ford Focus so far. Harris and John Paris was good. Not to sure about the pre-service part on some of the vehicles. But I am happy with my Ford Focus so far. More