Koons Volvo Cars White Marsh

Gary was a great and customer focused salesman. Good experience overall with the dealership. A little pushy with the sales manager and calling multiple times. experience overall with the dealership. A little pushy with the sales manager and calling multiple times. More

Dean was friendly and helpful. Top notch customer service. Dean was very responsive throughout the whole service process. I was immediately updated when my car was completed service. Dean was very responsive throughout the whole service process. I was immediately updated when my car was completed More

We found David Stahl very forthright and helpful in his dealings with us. He informed us that MD required dealers to guarantee the car for items covered under the state inspection for thirty days or 1000 dealings with us. He informed us that MD required dealers to guarantee the car for items covered under the state inspection for thirty days or 1000 miles. Being unfamiliar with the location of the dealership for our test drive, David gave us a page with directions for our test drive that took us through small roads as well as the highway so we got a good feel of the car. He also promised to deliver the car to our home on his own time, once it was ready after some needed work, More

Dave at Koons Volvo White Marsh went above and beyond my expectations and stayed late to assist me with my car buying experience! Thank you! expectations and stayed late to assist me with my car buying experience! Thank you! More

I’ve serviced my 5th Volvo at Koons and they have always met my expectations. The pick up and drop off service is a perk. met my expectations. The pick up and drop off service is a perk. More

Richie went above and beyond to make this an easy transaction. The entire staff are top notch, and a far cry from being what most people assume a dealer experience is usually like. I’m not sure there transaction. The entire staff are top notch, and a far cry from being what most people assume a dealer experience is usually like. I’m not sure there was anything they could have done better. More

Purchased a 2013 Jeep Wrangler and I must say, this was the BEST car buying experience I have ever had!! Richie (salesman) and Gary (Business Manager) were top notch!! Not to mention the other staff that the BEST car buying experience I have ever had!! Richie (salesman) and Gary (Business Manager) were top notch!! Not to mention the other staff that greeted me when I walked in the door! I would definitely do business with these two again!! Thanks for everything Richie and Gary!! More

I have purchased 4 or 5 cars from James! Professional in all interactions with him. Fact driven answers to my questions. 100% trust in him. all interactions with him. Fact driven answers to my questions. 100% trust in him. More

Hurry up and buy. After you buy, it’s downhill from there. It’s taken this dealership over 5 months to get me the hard plate for my vehicle. Dealing with the title department is a nightmare. They give there. It’s taken this dealership over 5 months to get me the hard plate for my vehicle. Dealing with the title department is a nightmare. They give you a million reasons why you still don’t have a tag & cannot give you another temp tag. I will never deal with this dealership again. I am going to go to the motor vehicle department and see if I can get the tag on my own. More

I love my XC40 RDesign! Richie was the best assistant ever! He gave me more information about my vehicle than I ever had at any dealership in Maryland. When I’m ready to buy my next Volvo I will look fo ever! He gave me more information about my vehicle than I ever had at any dealership in Maryland. When I’m ready to buy my next Volvo I will look for him. More