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Koons Volvo Cars White Marsh

White Marsh, MD

4.3
233 Reviews

5395 Nottingham Drive

White Marsh, MD

21162

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Showing 233 reviews

May 14, 2021

Gary was a great and customer focused salesman. Good experience overall with the dealership. A little pushy with the sales manager and calling multiple times. More

by Robtaylor19@yahoo.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Harris
May 14, 2021 -

Koons Volvo Cars White Marsh responded

Rob, thank you for taking the time to leave us this review and feedback. While I am pleased to hear that you had a good experience working with Gary, I am a bit disappointed that our whole team didn't leave you with the same positive impression. I will be sure to share this feedback and work to improve our process going forward. We do hope that you continue to enjoy your newly purchased vehicle, and if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Claron Etherly - General Sales Manager - 410-363-3333

May 13, 2021

Dean was friendly and helpful. Top notch customer service. Dean was very responsive throughout the whole service process. I was immediately updated when my car was completed More

by Mjcruser1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Marino
May 13, 2021 -

Koons Volvo Cars White Marsh responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Dean and the Koons Volvo White Marsh team. Drive safely, and we hope to see you again down the road!

April 16, 2021

We found David Stahl very forthright and helpful in his dealings with us. He informed us that MD required dealers to guarantee the car for items covered under the state inspection for thirty days or 1000 More

by Nasim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Stahl
Apr 19, 2021 -

Koons Volvo Cars White Marsh responded

Nasim, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to assist you here at Koons Volvo White Marsh, and we will certainly let David know that you appreciate his help. We look forward to working with you again!

April 14, 2021

Dave at Koons Volvo White Marsh went above and beyond my expectations and stayed late to assist me with my car buying experience! Thank you! More

by Sweetem0929
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Stahl
Apr 14, 2021 -

Koons Volvo Cars White Marsh responded

Congratulations on your new car! We are so happy to hear that Dave went the extra mile to make you a happy customer. Thank you for choosing Koons Volvo White Marsh and taking the time to review our work!

February 23, 2021

I’ve serviced my 5th Volvo at Koons and they have always met my expectations. The pick up and drop off service is a perk. More

by barrow_creek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Silvers
Feb 23, 2021 -

Koons Volvo Cars White Marsh responded

Thank you for your continued business and your positive feedback! We strive to give each and every customer a top-notch experience, so if there is anything we can do to earn your five-stars, I would be more than happy to speak with you. Please feel free to reach out to me directly at any time. Barry Williams - Service Manager - barry.williams@koons.com

February 06, 2021

Richie went above and beyond to make this an easy transaction. The entire staff are top notch, and a far cry from being what most people assume a dealer experience is usually like. I’m not sure there More

by Mark_D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Ramkelawan
Feb 08, 2021 -

Koons Volvo Cars White Marsh responded

We are delighted that our team stands out above the crowd, Mark! Thank you for choosing Koons Volvo White Marsh and sharing your kind words about Richie. We hope you are loving your new car!

February 05, 2021

Purchased a 2013 Jeep Wrangler and I must say, this was the BEST car buying experience I have ever had!! Richie (salesman) and Gary (Business Manager) were top notch!! Not to mention the other staff that More

by rlharris98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Tolentino, Business Manager (5 Stars), Richie Ramkelawan
Feb 05, 2021 -

Koons Volvo Cars White Marsh responded

It makes our day to hear that our team gave you the best car-buying experience you have ever had! We appreciate you trusting Richie, Gary and the team with your business. Thank you from all of us at Koons Volvo White Marsh, and congratulations on your 2013 Jeep Wrangler!

December 18, 2020

I have purchased 4 or 5 cars from James! Professional in all interactions with him. Fact driven answers to my questions. 100% trust in him. More

by Shoshi1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Brandon
Dec 18, 2020 -

Koons Volvo Cars White Marsh responded

We can't thank you enough for your repeated business! Thank you for your confidence in James and the team here at Koons Volvo White Marsh. Drive safe and have a great day!

November 11, 2020

Hurry up and buy. After you buy, it’s downhill from there. It’s taken this dealership over 5 months to get me the hard plate for my vehicle. Dealing with the title department is a nightmare. They give More

by Vanessa Noble
Customer Service
Recommend Dealer
No
Employees Worked With
Title Department
Nov 12, 2020 -

Koons Volvo Cars White Marsh responded

Hi Vanessa, we apologize for the delay. We don't want to make any excuses, but the detailed reasoning we shared with each update was accurate and we worked through all of these things to ultimately get this resolved. As of this review you are in possession of the tags and all should be completed. If you have any further questions please feel free to reach out to me at 410-363-3333. Thanks! Claron Etherly, General Sales Manager

Nov 23, 2020 -

Vanessa Noble responded

I did not have the tag as of that review. I still don’t have a tag because someone didn’t note I requested my tag be sent to a specific address via a telephone conversation. I have to go to DMV and request a duplicate tag. I just don’t understand why it took 5 months to get registration processed even with a the messed up title your title department claimed to have in the beginning. On the last response as to why the vehicle still wasn’t registered, it was “oh we sent the wrong amount of money so the tag was sent back.” That was false because on that same day the registration was processed according to the DMV.

Nov 23, 2020 -

Koons Volvo Cars White Marsh responded

Hello Vanessa, your tags were overnighted to you via FedEx. If you have not yet received them you can reach me at 410-363-3333 or by responding to any of the emails I have sent you previously. Thanks! Nicole Andolino, Controller 410-363-3333

October 26, 2020

I love my XC40 RDesign! Richie was the best assistant ever! He gave me more information about my vehicle than I ever had at any dealership in Maryland. When I’m ready to buy my next Volvo I will look fo More

by Liswheel62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richie Ramkelawan
Oct 27, 2020 -

Koons Volvo Cars White Marsh responded

Thank you for posting about your 5-star sales experience with Richie! At Koons Volvo White Marsh, it is our goal to walk guests through the purchasing process and it is great that came through to you. The Volvo XC40 R-Design is an excellent car and we wish you safe travels in yours!

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