Koons Volvo Cars White Marsh

Excellent service and customer service. Kept me informed of every step and checked a few wextras that I asked for, Great rates! Bruce was fantastic ! of every step and checked a few wextras that I asked for, Great rates! Bruce was fantastic ! More

They went out of their way to make sure I got the car I wanted, with the equipment I wanted. Alexi the salesperson was very helpful wanted, with the equipment I wanted. Alexi the salesperson was very helpful More

Gary Harris is an excellent representative for the Koons organization. He was thorough, candid and good communicator. In addition, I had contact with John (manager) who was equally excellent. organization. He was thorough, candid and good communicator. In addition, I had contact with John (manager) who was equally excellent. More

The sales person I worked with was incredibly nice (Tom) and I would buy a car from him but the manager did a bait and switch with numbers and the car/trim level. I found it very interesting that they don’t and I would buy a car from him but the manager did a bait and switch with numbers and the car/trim level. I found it very interesting that they don’t give offers in writing but with videos instead. Mistakes happen but there was absolutely nothing done to come up with a solution. I had to follow up multiple time and still no answer. My advice- get it all in writing instead of the videos. More

This new Koons Volvo at White Marsh is spacious, modern and extremely customer-friendly dealership. I was impressed by the professionalism of the personnel, the atmosphere and all the support I got when ne and extremely customer-friendly dealership. I was impressed by the professionalism of the personnel, the atmosphere and all the support I got when needed. My special kudos go to Lexi who enthusiastically helped me with all and every detail of my process of leasing a new Volvo, starting with finding the exact vehicle I was looking for up to the moment when I left the dealership on a new XC-90. She is amazing and a great asset for the sales team in the realm of typically guys' things. Thank you, all! More

Gary was a great and customer focused salesman. Good experience overall with the dealership. A little pushy with the sales manager and calling multiple times. experience overall with the dealership. A little pushy with the sales manager and calling multiple times. More

Dean was friendly and helpful. Top notch customer service. Dean was very responsive throughout the whole service process. I was immediately updated when my car was completed service. Dean was very responsive throughout the whole service process. I was immediately updated when my car was completed More

We found David Stahl very forthright and helpful in his dealings with us. He informed us that MD required dealers to guarantee the car for items covered under the state inspection for thirty days or 1000 dealings with us. He informed us that MD required dealers to guarantee the car for items covered under the state inspection for thirty days or 1000 miles. Being unfamiliar with the location of the dealership for our test drive, David gave us a page with directions for our test drive that took us through small roads as well as the highway so we got a good feel of the car. He also promised to deliver the car to our home on his own time, once it was ready after some needed work, More

Dave at Koons Volvo White Marsh went above and beyond my expectations and stayed late to assist me with my car buying experience! Thank you! expectations and stayed late to assist me with my car buying experience! Thank you! More

I’ve serviced my 5th Volvo at Koons and they have always met my expectations. The pick up and drop off service is a perk. met my expectations. The pick up and drop off service is a perk. More