Koons Volvo Cars White Marsh

Been happy with service until this visit. My warranty was not addressed at all. Why? was not addressed at all. Why? More

Great experience. Very honest and transparent. Thank you. Highly recommend. you. Highly recommend. More

Dean needs to win employee of the year. He’s very professional and so helpful. Thank you so much for everything Dean M. -Dakiria J. professional and so helpful. Thank you so much for everything Dean M. -Dakiria J. More

Always excellent attentive service. This time everything far exceeded expectations. Koons Volvo has serviced this car since new their service is superior to other dealers in the area. far exceeded expectations. Koons Volvo has serviced this car since new their service is superior to other dealers in the area. More

Poor attitude by service advisor Dean Marino. Additionally he quoted prices on services that seemed unreasonable. I did research before taking car in to set my expectations. Additionally he quoted prices on services that seemed unreasonable. I did research before taking car in to set my expectations. More

Excellent service and customer service. Kept me informed of every step and checked a few wextras that I asked for, Great rates! Bruce was fantastic ! of every step and checked a few wextras that I asked for, Great rates! Bruce was fantastic ! More

They went out of their way to make sure I got the car I wanted, with the equipment I wanted. Alexi the salesperson was very helpful wanted, with the equipment I wanted. Alexi the salesperson was very helpful More

Gary Harris is an excellent representative for the Koons organization. He was thorough, candid and good communicator. In addition, I had contact with John (manager) who was equally excellent. organization. He was thorough, candid and good communicator. In addition, I had contact with John (manager) who was equally excellent. More

The sales person I worked with was incredibly nice (Tom) and I would buy a car from him but the manager did a bait and switch with numbers and the car/trim level. I found it very interesting that they don’t and I would buy a car from him but the manager did a bait and switch with numbers and the car/trim level. I found it very interesting that they don’t give offers in writing but with videos instead. Mistakes happen but there was absolutely nothing done to come up with a solution. I had to follow up multiple time and still no answer. My advice- get it all in writing instead of the videos. More

This new Koons Volvo at White Marsh is spacious, modern and extremely customer-friendly dealership. I was impressed by the professionalism of the personnel, the atmosphere and all the support I got when ne and extremely customer-friendly dealership. I was impressed by the professionalism of the personnel, the atmosphere and all the support I got when needed. My special kudos go to Lexi who enthusiastically helped me with all and every detail of my process of leasing a new Volvo, starting with finding the exact vehicle I was looking for up to the moment when I left the dealership on a new XC-90. She is amazing and a great asset for the sales team in the realm of typically guys' things. Thank you, all! More