Koons Volvo Cars White Marsh

Gary Harris was a absolute honor to work with. He provided me with all necessary information and assistance. Very knowledgeable and helpful in the process of getting me into a beautiful vehicle. I He provided me with all necessary information and assistance. Very knowledgeable and helpful in the process of getting me into a beautiful vehicle. I recommend his services to the world. More

Professional, friendly, knowledgeable, outgoing, helpful, everyone was so available and could not do enough for us. everyone was so available and could not do enough for us. More

They did not complete the multi point inspection well. I needed a oil change. Also they marked all 4 of my tires at yellow when two rear were brand new 2 days old I needed a oil change. Also they marked all 4 of my tires at yellow when two rear were brand new 2 days old More

I can't say enough about the level of Customer Service at Koons Vovlo, 5-Stsrs across the board! The Service Advisor Yvonne did everything to ensure my problem was addressed, including working with Volvo of Koons Vovlo, 5-Stsrs across the board! The Service Advisor Yvonne did everything to ensure my problem was addressed, including working with Volvo of North America and the 3rd party extended warranty company. While this was the 1st of 3-4 visits to correct the problem, Yvonne ensured that Koons would always have my business moving forward, either service or when it's time to male my next purchase! Yvonne has raised the bar to a level that I don't see anyone exceeding! More

David Stahl was my sales rep, he was very knowledgeable and provided all the necessary information throughout the process making my purchase much easier than expected. and provided all the necessary information throughout the process making my purchase much easier than expected. More

Been happy with service until this visit. My warranty was not addressed at all. Why? was not addressed at all. Why? More

Great experience. Very honest and transparent. Thank you. Highly recommend. you. Highly recommend. More

Dean needs to win employee of the year. He’s very professional and so helpful. Thank you so much for everything Dean M. -Dakiria J. professional and so helpful. Thank you so much for everything Dean M. -Dakiria J. More

Always excellent attentive service. This time everything far exceeded expectations. Koons Volvo has serviced this car since new their service is superior to other dealers in the area. far exceeded expectations. Koons Volvo has serviced this car since new their service is superior to other dealers in the area. More

Poor attitude by service advisor Dean Marino. Additionally he quoted prices on services that seemed unreasonable. I did research before taking car in to set my expectations. Additionally he quoted prices on services that seemed unreasonable. I did research before taking car in to set my expectations. More