Koons Volvo Cars White Marsh

My experience was exceptional from the ease of making an appointment to arriving at the dealership where Larry Bond, Jr. Checked my vehicle in. This dealership is clean, well appointed and organized and un appointment to arriving at the dealership where Larry Bond, Jr. Checked my vehicle in. This dealership is clean, well appointed and organized and unlike several other dealerships in the area they genuinely act like they want my business. I highly recommend this dealership! More

Great service. They got me set up with a rental vehicle till my car was ready. A friendly, respectful young man drove me to pick up the rental car. Larry made su They got me set up with a rental vehicle till my car was ready. A friendly, respectful young man drove me to pick up the rental car. Larry made sure I had everything I needed to get the car back in good running condition. Service at Koons has been friendly, professional, and efficient. I can easily recommend . More

We were impressed by the professional and friendly care when we took our vehicle in for a repair overlooked by the Volvo dealership closer to us. It was a hike to travel over an hour, but it was worth it w when we took our vehicle in for a repair overlooked by the Volvo dealership closer to us. It was a hike to travel over an hour, but it was worth it when they got us in right away and clearly explained the issue. We’re taking a planned trip feeling confident our vehicle is safe to travel. More

The whole experience with this dealer was first class from start to finish. I would definitely buy another car here. from start to finish. I would definitely buy another car here. More

I called in on a used 2022 Tesla Model X Plaid and spoke with a wonderful saleswoman. She was so sweet. I was ok with the price and she sent me to her finance manager... This is where the wheels fell off. with a wonderful saleswoman. She was so sweet. I was ok with the price and she sent me to her finance manager... This is where the wheels fell off. The finance manager told me that it was a dealership policy to do a hard credit pull on all purchasers even though you were not getting financing at the dealership. I reluctantly agreed and was then told that they would not ship the car unless I got financing from them and if I paid cash as I intended that I would have to pick up the car myself. The finance director told me to consider their financing and assured me that he would not pull my credit again. The terms the finance director got were awful, he made wise cracks about my "lack of car credit" which was a lie, and just made the experience awful. I chose not to do business with these folks. Months later I discovered that they pulled my credit several times which negatively effected my credit. This dealership and the finance manager especially are in my opinion not trustworthy. More

Robert was a great salesman, was very knowledgeable about the vehicle. Excellent experience all around. the vehicle. Excellent experience all around. More

Very easy to do business with. Lexi is the best salesperson and Rachel was great with her follow up. Claron made the process easy. Lexi is the best salesperson and Rachel was great with her follow up. Claron made the process easy. More

Excellent service, I knew the status of the service at every step by text or phone call. Car was ready and cleaned as promised. every step by text or phone call. Car was ready and cleaned as promised. More

Poor communication between the service representative and me. Took a week for a estimate I knew nothing about. me. Took a week for a estimate I knew nothing about. More

Horrible! Felt pressured. While going over pricing, some fees were added in after negotiating trade in deal "Shady". Sales manger said we could rip up the con Felt pressured. While going over pricing, some fees were added in after negotiating trade in deal "Shady". Sales manger said we could rip up the contracts when we brought in our trade ins if we didn't like the deal but the contract paperwork stated other wise. We already had preapproval with a dealer lender but they kept running our credit through different banks after we asked them not too. Sales person was not professional after we walked out. Waste of time, will not recommend. More