Koons Volvo Cars White Marsh

Told them when I wanted. When they found the car I asked for, they called me immediately. The previously owned suv was in pristine condition and a bargain price. I came in, s When they found the car I asked for, they called me immediately. The previously owned suv was in pristine condition and a bargain price. I came in, signed the paper and the car was mine within a day. More

Poor buying experience, followed by even worse service. The Finance Manager at this location made this the worst car buying experience I have ever encountered. Very shady practices and tried to sneak ad The Finance Manager at this location made this the worst car buying experience I have ever encountered. Very shady practices and tried to sneak additional charges into the package, which they reluctantly took off after we discovered it. The same can be said for the inflated interest rates he tried to push, roughly 4% higher than any other financial institution was offering. 2nd ever service appointment for a routine oil change ended with the service technician backing our XC90 into another car in the shop, damaging the back hatch and bumper. It was "repaired" and delivered to us, only to find that dents and scratches still existed. Weeks later and we still don't have the issue resolved and hatch/bumper repainted. I would not recommend this dealership to anyone in the market for a new car. More

Kevin was professional, responsive, and extremely attentive. It was the most pleasurable car buying experience I’ve had. attentive. It was the most pleasurable car buying experience I’ve had. More

Thanks to Larry for accommodating us for an engine light issue post regular service. Larry was professional, kind and wonderful to work with. Highly recommend Koons Volvo Whitemarsh!! Thanks again La issue post regular service. Larry was professional, kind and wonderful to work with. Highly recommend Koons Volvo Whitemarsh!! Thanks again Larry. More

Excellent service. , all service contacts were excellent, dealership well located, waiting area excellent and comfortable. , all service contacts were excellent, dealership well located, waiting area excellent and comfortable. More

Good as it get Good morning Happy days are here All day baby Good deal day baby Good deal More

Technical and service department give excellent service. Very knowledgeable and attentive. Area very clean and atractive Very knowledgeable and attentive. Area very clean and atractive More

I brought my car in for its first service appointment. Everything went very smoothly I was notified by text and or phone call about how things were going Everything went very smoothly I was notified by text and or phone call about how things were going More

I PURCHASED A CAR FROM KOONS WHITE MARSH & IT WAS A TERRIBLE BUYING EXPERIENCE. THE SALES PERSON "SAROSH DASTUR" CHARGED ME $187 FOR TAGS WHEN I & MY INSURANCE AGENT TOLD HIM TO JUST TRANSER MY TAGS TERRIBLE BUYING EXPERIENCE. THE SALES PERSON "SAROSH DASTUR" CHARGED ME $187 FOR TAGS WHEN I & MY INSURANCE AGENT TOLD HIM TO JUST TRANSER MY TAGS .. BUT HE DIDN'T. HE WASN'T EVEN SMART ENOUGHT TO PUT THE PAPER TAG ON MY CAR THE RIGHT WAY. HE CROSS THREADED THE SCREW HOLES .. NOT A SMART MAN. THREE DAYS AFTER I GOT THE CAR I NOTICED MY WINDSHIELD WAS CRACKED .. 4 INCH CRACK. A SAFELITE GUY CAME TO MY HOME & SAID HE COULDN'T REPAIR IT SINCE SOMEONE ALREADY TRIED TO REPAIR IT. MY CAR CAME WITH A MD STATE INSPECTION WHICH WAS DONE 5 DAYS BEFORE I GET THE CAR .. SO KOONS KNEW MY WINDSHIELD WAS CRACKED .. & THEY TRIED TO REPAIR IT .. BUT KOONS PASSED IT ANYWAY SO KOONS SOLD ME A CAR THAT COULDN'T PASS A MD INSPECTION. I CALLED MD STATE POLICE INSPECTION TEAM UP & THEN TOLD ME ANY CAR WITH A CRACKED WINDSHIELD WOULD NOT PASS MD INSPECTION .. WITH OR WITHOUT A REPAIR. I CALLED KOONS UP & TOLD THEM ABOUT MY WINDSHIELD & ALL I GET WAS ALOT OF BULL FROM THEM. SO NOW I HAVE TO PAY FOR A WINDSHIELD & KOONS TOOK ADVANTAGE OF ME .. JUST TO SELL A CAR. KOONS OF WHITE MARSH ARE NOT TO BE TRUSTED FOR A HONEST DEAL. More

Great service, from everyone. My service manager Larry kept me updated all the time. Would recommend and use again. My service manager Larry kept me updated all the time. Would recommend and use again. More