Koons Volvo Cars White Marsh

The sales person (Richard Hughes) was professional, attentive, and overall a pleasure to work with. He went out of his way to ensure the car was prepared for us and was very focused on making the trans attentive, and overall a pleasure to work with. He went out of his way to ensure the car was prepared for us and was very focused on making the transaction as simple as possible. I would recommend Richard to anyone as a great sales representative. The only reservation we have with the experience related to the speed and quality of the 3rd party body shop used to prepare the car. They were slow and certain items were missed that required a second visit to the shop. We recognize this is to some degree beyond the control of the dealership so without that experience, our overall rating would had been "5". More

I was very pleased with the service I received from the staff at Koons of Owings Mills. I spent 10 hours in the dealership and the staff worked with me until I was able to purchase a vehicle that I love. A staff at Koons of Owings Mills. I spent 10 hours in the dealership and the staff worked with me until I was able to purchase a vehicle that I love. Admittedly,I was a challenging customer because, initially, I was unwilling to be flexible. However, Camille Vigelle worked dilegntly to find a car that would be suitable for me. We looked at dozens of cars and finally after 9 hours of working with me, we were able to make a deal. The entire time the staff was super friendly and very accomadating, despite my high expectations and limited resources. Gary Rubenstein and Skip Stover also worked with Camille to find a car that fit both my approval and price. And even though I changed my mind about the vehicle I wanted to purchase several times, they all continued to work to make me happy. I would highly recommend Koons Owings Mills to anyone purchasing a vehicle. They were able to help me to leave satisfied and I am one tough customer. More

From the moment I walked in, the Koons team made me feel as though I was the ONLY customer! Camille and I had an instant rapport. She made me feel very comfortable in taking the time I needed to make may as though I was the ONLY customer! Camille and I had an instant rapport. She made me feel very comfortable in taking the time I needed to make may decision. She introduced me to other members of the team, including Al, the lady who washed my car, and the Finance Officer (I'm sorry, I cannot remember everyones' names but they were VERY helpful). Of course, I left something in my old car and had to call the dealership, after arriving home, to ask them to hold it for me. I spoke with Wendy, who clearly had had this experience before. She could not have been nicer about my faux pas. I look forward to seeing this team again, when I have my car serviced and, perhaps, for future purchases. I know that I will DEFINITELY recommend them to my friends. Thank you all SO MUCH! Sincerely, Pat (Tricia) Rhine Cockeysville, MD More

Mr. Thomas is very knowledgeable of his work. Most impressed with his patience and fairness. I would recommend anyone that is looking for quality work and great customer service, to visit Mr. Little impressed with his patience and fairness. I would recommend anyone that is looking for quality work and great customer service, to visit Mr. Little at Koons Volvo. You won't be dissappointed. Thank you all that made this transaction happen. More

I recently lost my cherished 1994 Volvo 850 to a car accident. Knowing that I was going to order a new Volvo through the Overseas Delivery program, I contacted Koons Volvo. The sales person I spoke wi accident. Knowing that I was going to order a new Volvo through the Overseas Delivery program, I contacted Koons Volvo. The sales person I spoke with was Thomas Little. From the start, Thomas was very professional, congenial, and helpful. He actually listened to me and what I wanted. At no time did he try to sway me in another direction. He was patient and accomodating. He worked with me throughout my indecisiveness and provided me with all of the information that I needed to make an informed decision. Thomas is an outstanding sales person and should be commended on his performance! More

Thomas Little was great! He was a true professional and a gentleman. Although I knew his goal was to sell me a new car, He made my car buying experience all about me. I was treated with the utmost respect. A gentleman. Although I knew his goal was to sell me a new car, He made my car buying experience all about me. I was treated with the utmost respect. Although I felt I should have gotten a better trade-in value for my 2005 Volvo, I was satisfied with my purchase. More

I've been a Volvo owner for 11 years. When my car was totalled, my first stop was to Koons to shop for another Volvo. Upon entering the showroom, I was warmly greeted by Mr. Thomas Little. I told him wh totalled, my first stop was to Koons to shop for another Volvo. Upon entering the showroom, I was warmly greeted by Mr. Thomas Little. I told him what I was looking for and what I was willing to pay. He showed me what was available and what I could expect to pay. When I realized I could not get what I wanted for what I was willing to pay, Mr. Little showed me a number of other cars and explained what other options I had. He and the entire team worked tirelessly to find a car that would fit my needs. They were extremely professional and patient throughout the entire process. Even after working with me for almost 2 hours, I received a call that night to see what else they could do. The next day, Koons had the car I wanted at the price I wanted to pay. Thanks Koons. I'm a customer for life!! More

I purchased my vehicle from Koons and had a wonderful experience. The new General Manager Wendy Aston was terrific and the Customer Relations Manager Rachel was very helpful. I would definitely recomme experience. The new General Manager Wendy Aston was terrific and the Customer Relations Manager Rachel was very helpful. I would definitely recommend this dealership and the Volvo XC60 to anyone. More

I've owned 5 Volvos; bought my last three from this dealership beginning in 1994. Had a great first experience then and have kept coming back. Beatrice Miles has been my sales contact the last two time dealership beginning in 1994. Had a great first experience then and have kept coming back. Beatrice Miles has been my sales contact the last two times and has consistently provided me with a high level of service. She knows the vehicles, listens to what you want, doesn't play games and gets you through the sales process quickly and hassle free. I'll deal with her again. More