Koons Volvo Cars White Marsh

I went to several auto dealerships before KOONS. At each I went to several auto dealerships before KOONS. At each and every one of them, I asked for information about their cars. They would point to a loc I went to several auto dealerships before KOONS. At each and every one of them, I asked for information about their cars. They would point to a locked car and say, "There it is." I couldn't help but think they were not treating me seriously because I am a woman. Little did they realize that I was prepared and able to purchase a new vehicle that day. So I would leave each dealership without a car because why would I give tens of thousands of dollars to a dealership with rude employees? KOONS was a much different experience. Not only were they friendly but Joseph spent a lot of time explaining the car features and test driving it on city and highway roads. He didn't try to hard sell me. I was given a fair trade-in and purchase price from Al and Rachel made the financing painless and actually pleasant. I am so glad that I didn't buy from anyone else. This dealership is run by a woman so perhaps they understand that women buy cars too! How foolish of those other dealers! I highly recommend KOONS. And I love my car. Thanks Joe & Al! More

Upon calling about an internet vehicle, we were connected with Camille. She is a very knowledgeable Sales Consultant, a very friendly people person. The vehicle that we were pursuing was a Cadillac SRX. D with Camille. She is a very knowledgeable Sales Consultant, a very friendly people person. The vehicle that we were pursuing was a Cadillac SRX. During the test drive, she explained all the features of the vehicle and about the Cadillac reputation. She walked us step by step through the trade in process and the purchasing of the vehicle. She was able to answer all of our questions and provide us with a very good feeling about the purchasing of our new (used) vehicle. I will be recommending the Koons dealership and highly to my friends and family, and especially Camille Vigille. She is an outstanding Sale Consultant. Jim and Bobbi Balchunas More

Quick reposnsive service at a good price. Delivered car to my home. The price was much lower than at MARTEENS VOLVO. THE PAPER WORK WAS PREPARED IN ADVANCE AND ALL I HAD TO DO IS GIVE HIM A CHECK. Joe to my home. The price was much lower than at MARTEENS VOLVO. THE PAPER WORK WAS PREPARED IN ADVANCE AND ALL I HAD TO DO IS GIVE HIM A CHECK. Joe Eick went out of his way to explain everything and was very nice even after he received the check. He also followed up carefully the next day. More

Buying a car is always a chess match. Wish the price would be not such a bargining game. The sales people can do nothing with out the manager and that becomes a waste of time. All were nice to deal wi would be not such a bargining game. The sales people can do nothing with out the manager and that becomes a waste of time. All were nice to deal with. More

After contacting several Volvo dealers via the internet, Wendy Aston, sales manager at Koons Volvo, was the first to call me. She had the car in the color and option packages I was looking for. I gave Koons Wendy Aston, sales manager at Koons Volvo, was the first to call me. She had the car in the color and option packages I was looking for. I gave Koons Volvo the first opportunity to sell me, so I made an appointment to stop in. Right from the beginning, Wendy was there to greet us along with salesperson Jonathan Douglas. They were both extremely polite, courteous, informative, and very helpful. My wife test drove the vehicle, was shown how to operate different functions on the Volvo, we were given a tour of the facility, and met the other managers. I had a set price I was going to accept (internet no haggle best price) and also had an amount set for my trade in. I was pleasantly surprised that the trade in offer and new car negotiation was as easy and close to the prices I wanted. Our first overall experience with Koons Volvo was excellent and we can only hope the seller, buyer relationship we experienced continues. Jonathan Douglas did an excellent job explaining everything to us, and finance manager Rachel also did an excellent job, wrapping up the financial end. If there was one negetive or drawback, it's that 3 1/2 hours is much too long to spend in a dealership purchasing a car. We realize car purchases are of major importance, but dealerships have got to come up with a way to cut that time in half. The process should not take more than 1 1/2 to 2 hours. Other than that, we thank Koons Volvo very much for an overall very enjoyable car purchasing experience. Judy and Mike Pelta Reisterstown, Maryland More

It was not our original intention to purchase a car; but the knowledgeable and professional staff at Koons helped us find just the right car for our current needs and our budget. Our experience at Koons wa the knowledgeable and professional staff at Koons helped us find just the right car for our current needs and our budget. Our experience at Koons was the antithesis of the typical car sales transaction. More

When I decided to buy a 2012 Volvo S60 I went to Koons Volvo of Owings Mills, mainly because they always did a good job servicing my old Volvo. Cara was helpful during test drives and getting the paperwor Volvo of Owings Mills, mainly because they always did a good job servicing my old Volvo. Cara was helpful during test drives and getting the paperwork straight so pickup was easy and efficient. Also, she helped me with getting familiar with the car and doing things like pairing the phone with Bluetooth. Al helped me create the order for the car with the options I wanted (I got all the packages, and I really wanted the Technology package). The car came in exactly as I ordered it. I was beautiful and I am really enjoying it. More

i had a very good experience with koons. i walked in with no money down, and was able to leave with a car i could afford the same day. the sales people were very friendly and personable. they were able to fi no money down, and was able to leave with a car i could afford the same day. the sales people were very friendly and personable. they were able to find a deal that worked for me, and im very happy so far. More

This dealership exceeded our expectations from the very first encounter with the salesperson(Thomas), to reviewing our options (Wendy), to the financing of the car (Rachel). Everyone was pleasant, consider first encounter with the salesperson(Thomas), to reviewing our options (Wendy), to the financing of the car (Rachel). Everyone was pleasant, considerate, and very customer-centered. The purchasing of a car - for the first time - was a truly optimally rewarding and special experience, and we have purchased a number of cars. Everyone mentioned above, and those that were not mentioned, went out of their way - above and beyond - to make sure that our concerns and preferences were respected and valued. We left the dealership profoundly grateful for having picked Koon's Volvo/Kia. More

Excellent sales staff. Rick and Jerry were very helpful in picking the car that best suits me and my needs. I had a very enjoyable experience and will recommend friends and family to Koons Volvo. in picking the car that best suits me and my needs. I had a very enjoyable experience and will recommend friends and family to Koons Volvo. More