Koons Volvo Cars White Marsh

What I like best about Koons Volvo is the General Manager, Mr. Mike Williams who sincerely cares about the operation of his dealership. As with any new sale transaction there can be bumps along the Manager, Mr. Mike Williams who sincerely cares about the operation of his dealership. As with any new sale transaction there can be bumps along the way. Mike takes personal attention to ensure the customer is happy and is a man of his word. Dealing with Mike and his team is a pleasure and it is good to know they stand behind their commitments. More

Wendy and her team are true pros! This is our second car purchase from them and both times we feel that we received a dependable vehicle at a fair price. As importantly, EVERYONE we dealt with was friendly purchase from them and both times we feel that we received a dependable vehicle at a fair price. As importantly, EVERYONE we dealt with was friendly and knowledgeable. We couldn't ask for more and we are certainly recommending their dealership to all of our friends and family. Add us to the list of their satisfied customers! More

From the moment my family and I walked in the door at Koons Volvo the staff made us feel very comfortable and welcome. Staff were very knowledgeable with all the Volvos, which helped with our decision t Koons Volvo the staff made us feel very comfortable and welcome. Staff were very knowledgeable with all the Volvos, which helped with our decision to purchase our XC90. They made the process very easy. More

I went to several auto dealerships before KOONS. At each I went to several auto dealerships before KOONS. At each and every one of them, I asked for information about their cars. They would point to a loc I went to several auto dealerships before KOONS. At each and every one of them, I asked for information about their cars. They would point to a locked car and say, "There it is." I couldn't help but think they were not treating me seriously because I am a woman. Little did they realize that I was prepared and able to purchase a new vehicle that day. So I would leave each dealership without a car because why would I give tens of thousands of dollars to a dealership with rude employees? KOONS was a much different experience. Not only were they friendly but Joseph spent a lot of time explaining the car features and test driving it on city and highway roads. He didn't try to hard sell me. I was given a fair trade-in and purchase price from Al and Rachel made the financing painless and actually pleasant. I am so glad that I didn't buy from anyone else. This dealership is run by a woman so perhaps they understand that women buy cars too! How foolish of those other dealers! I highly recommend KOONS. And I love my car. Thanks Joe & Al! More

Upon calling about an internet vehicle, we were connected with Camille. She is a very knowledgeable Sales Consultant, a very friendly people person. The vehicle that we were pursuing was a Cadillac SRX. D with Camille. She is a very knowledgeable Sales Consultant, a very friendly people person. The vehicle that we were pursuing was a Cadillac SRX. During the test drive, she explained all the features of the vehicle and about the Cadillac reputation. She walked us step by step through the trade in process and the purchasing of the vehicle. She was able to answer all of our questions and provide us with a very good feeling about the purchasing of our new (used) vehicle. I will be recommending the Koons dealership and highly to my friends and family, and especially Camille Vigille. She is an outstanding Sale Consultant. Jim and Bobbi Balchunas More

Quick reposnsive service at a good price. Delivered car to my home. The price was much lower than at MARTEENS VOLVO. THE PAPER WORK WAS PREPARED IN ADVANCE AND ALL I HAD TO DO IS GIVE HIM A CHECK. Joe to my home. The price was much lower than at MARTEENS VOLVO. THE PAPER WORK WAS PREPARED IN ADVANCE AND ALL I HAD TO DO IS GIVE HIM A CHECK. Joe Eick went out of his way to explain everything and was very nice even after he received the check. He also followed up carefully the next day. More

Buying a car is always a chess match. Wish the price would be not such a bargining game. The sales people can do nothing with out the manager and that becomes a waste of time. All were nice to deal wi would be not such a bargining game. The sales people can do nothing with out the manager and that becomes a waste of time. All were nice to deal with. More

After contacting several Volvo dealers via the internet, Wendy Aston, sales manager at Koons Volvo, was the first to call me. She had the car in the color and option packages I was looking for. I gave Koons Wendy Aston, sales manager at Koons Volvo, was the first to call me. She had the car in the color and option packages I was looking for. I gave Koons Volvo the first opportunity to sell me, so I made an appointment to stop in. Right from the beginning, Wendy was there to greet us along with salesperson Jonathan Douglas. They were both extremely polite, courteous, informative, and very helpful. My wife test drove the vehicle, was shown how to operate different functions on the Volvo, we were given a tour of the facility, and met the other managers. I had a set price I was going to accept (internet no haggle best price) and also had an amount set for my trade in. I was pleasantly surprised that the trade in offer and new car negotiation was as easy and close to the prices I wanted. Our first overall experience with Koons Volvo was excellent and we can only hope the seller, buyer relationship we experienced continues. Jonathan Douglas did an excellent job explaining everything to us, and finance manager Rachel also did an excellent job, wrapping up the financial end. If there was one negetive or drawback, it's that 3 1/2 hours is much too long to spend in a dealership purchasing a car. We realize car purchases are of major importance, but dealerships have got to come up with a way to cut that time in half. The process should not take more than 1 1/2 to 2 hours. Other than that, we thank Koons Volvo very much for an overall very enjoyable car purchasing experience. Judy and Mike Pelta Reisterstown, Maryland More

It was not our original intention to purchase a car; but the knowledgeable and professional staff at Koons helped us find just the right car for our current needs and our budget. Our experience at Koons wa the knowledgeable and professional staff at Koons helped us find just the right car for our current needs and our budget. Our experience at Koons was the antithesis of the typical car sales transaction. More

When I decided to buy a 2012 Volvo S60 I went to Koons Volvo of Owings Mills, mainly because they always did a good job servicing my old Volvo. Cara was helpful during test drives and getting the paperwor Volvo of Owings Mills, mainly because they always did a good job servicing my old Volvo. Cara was helpful during test drives and getting the paperwork straight so pickup was easy and efficient. Also, she helped me with getting familiar with the car and doing things like pairing the phone with Bluetooth. Al helped me create the order for the car with the options I wanted (I got all the packages, and I really wanted the Technology package). The car came in exactly as I ordered it. I was beautiful and I am really enjoying it. More