Koons Volvo Cars White Marsh

Customer Service was AMAZING and open and honest! The best car purchase I have ever made! Mike M. & Mike B. were extremely professional! Exceptional and this was so good and I love my new Audi! best car purchase I have ever made! Mike M. & Mike B. were extremely professional! Exceptional and this was so good and I love my new Audi! More

I am not really a car person and I do not like car shopping, but I was looking for a new car and stopped into this dealership just to sit in a Volvo to see if I liked how the seats felt (I feel like a shopping, but I was looking for a new car and stopped into this dealership just to sit in a Volvo to see if I liked how the seats felt (I feel like a lot of cars have seats that don't fit me well). Jonathan greeted me and the next thing you know we were going for a test drive in the S60R. I was surprised how much I did like the car I test drove, and Jonathan's friendly and professional manner made him a pleasure to work with. In my relationship I am the scout, so I gather all the pertinent information and go over it with my husband before I bring him out to see what I am looking at. My husband is a car person, so he is more inclined to look at the performance, specs, reviews and technical data on vehicles prior to test driving one. I really felt like Jonathan recognized that and was working hard for me in getting me all the details I needed so that we could make a sound decision. Once I brought my husband by he did agree that this would be a safe and fun car for me to drive as well as a good value. Jonathan was excellent to deal with through the entire transaction. If he did not know the answer to a question, he did know where to go to get the answer quickly. My husband and I are both in sales and we appreciated Jonathan's candor and honesty in dealing with each of us. We also appreciated that Jonathan was respectful of our limited time when we were at the dealership and we would recommend Jonathan to our friends and family should they be in the market for a new Volvo. More

The Service Adviser, Bruce Silvers was very accomodating. I walked in without an appointment due to my volvo making a strange sound and appeared unsafe to drive. Bruce told me to leave the car and they wou I walked in without an appointment due to my volvo making a strange sound and appeared unsafe to drive. Bruce told me to leave the car and they would fit me in the next day. He called me the next day and told me what the problems were and the cost. Bruce is great to work with and cares about customer satisfaction. More

Johnathan Carr was a great salesman. He had time to answer all of my questions. He held to everything he promised. He was friendly, polite, and efficient. I would deal with him anytime I wanted to p answer all of my questions. He held to everything he promised. He was friendly, polite, and efficient. I would deal with him anytime I wanted to purchase a car. He was really great. More

Our decision to purchase the car was based on the fact that we were told that we could get the wood grain trim accessories installed on the center console and stearing wheel. We were told that we could ge that we were told that we could get the wood grain trim accessories installed on the center console and stearing wheel. We were told that we could get a loaner car if needed while the car was being serviced. There was not another car on the lot in our price range at that time with these specific features so we even changed our color choice because it was suggested that the wood grain on the steering wheel would be a nice accent to the white car with tan interior. There was never a mention of the need to replace the entire steering wheel in order to achieve this. The sales person wrote up a WE OWE slip however he was told that it would be handled in in finance to be included in the cost of the car. We were told that we could call to set up an appointment to have the services done. We called to speak to Mr. Beck a few days later to set up the appointment and were told that Ms. Barnes would take care it however since she was off that day he would take my name and number pass it along to her.The next day when I spoke to Ms.Barnes she informed that she would check to see if the order had been placed. I was informed that the part would be in on Friday, June 8 and I was given an appointment for Monday, June 11. My Murray also visited the store to discuss the use Navigation system on Saturday June 9. At no time during the sales transaction,phone conversations or store visits was it ever stated that the installation of the wood trim on the steering wheel would require the removal and replacement of the entire unit. Further, it was written on the pink sales slip "wood" with a cost of 600.00 next to it(which was added to the cost of the car). On Monday June 11 upon arriving at the service department it seemed that no one knew about the wood trim for steering wheel and that is when it was revealed about the type of installation and what it required. We were informed that it was not in writing. As far as the center the console installation, we were told that the wrong part had been ordered. Get clear, specific details in wirting! More

This is the second Volvo that I have purchased from Koons. The customer service is outstanding. I would highly recommend Koons Volvo to anyone looking to purchase a new car. Koons. The customer service is outstanding. I would highly recommend Koons Volvo to anyone looking to purchase a new car. More

I would recommend Koons of Owings Mills to anyone looking to purchase a Volvo. I had the best experience. I read reviews from other buyers and received remarkable service from Mick Beck, Rachael Barnes alon to purchase a Volvo. I had the best experience. I read reviews from other buyers and received remarkable service from Mick Beck, Rachael Barnes along with Mike Williams. I purchased a 2012 Xc60 Volvo at the internet price and it is more than I expected. More

I rarely, if ever, rate a car dealership; however, in this case I have nothing but kudos to say. They were fantastic to deal with. Friendly, courteous, extremely accomodating. I would not hesitate to this case I have nothing but kudos to say. They were fantastic to deal with. Friendly, courteous, extremely accomodating. I would not hesitate to recommend them to a friend or family member. I entered the dealership thinking "oh no, another car salesman, and left with a totally different feeling towards the trade. They were very, very professional and answered all of my questions in a straightforward manner. Highly recommend this dealership!!!! More

I had several new cars I wanted to research to replace my car of 10 years. Volvo has always been a vehicle I wanted to learn more about. They have a reputation for quality and safety that I want. The Volv car of 10 years. Volvo has always been a vehicle I wanted to learn more about. They have a reputation for quality and safety that I want. The Volvo S60 also has a sharp, attractive look that also appeals to me. After my test drive with Chad, I learned more about the features that had me leaning hard towards the Volvo. I made my decision the next day and went to pick up my new vehicle and was even more assured of my sound decision when Rachel Barnes and Edgar went over the service and maintenance support that comes with the Koons Volvo. More

I bought my new car from Koons Volvo because of Larry Davidov. I was actually in the process of negotiating a deal with him at Bill Kidds Volvo when he became the Manager for Volvos at Koons. I stopped t Davidov. I was actually in the process of negotiating a deal with him at Bill Kidds Volvo when he became the Manager for Volvos at Koons. I stopped the deal at Bill Kidds and followed Larry to Koons. He made the deal happen! He stood by every promise he made. I could not have gotten a better deal from anyone else. Additionally, the entire experience was completely void of any stress! He promised me a bottom line amount and when I came into the dealership all of the paperwork was ready for me. I was in and out of there with my new car in about an hour. I would recommend Larry & Koons to anyone who is interested in a Volvo, new or used. More