Koons Volvo Cars White Marsh

Unsatisfied Customer I am very unhappy with the way the transaction went down. I spoke with the Sales Rep (Kenya Beil) and the finance Manager (Lee Charles) on the 8th an I am very unhappy with the way the transaction went down. I spoke with the Sales Rep (Kenya Beil) and the finance Manager (Lee Charles) on the 8th and was told by the Finance Manager that the cost of the GAP insurance was $700. I told him I can get this for $200-300 with my bank. He said, let me see what I can do to get it down." On the day of the purchase (10/10), I saw on the paperwork that now it costs $800! It even went up! Also, at that time, the KBB value of the 2013 Elantra I traded in was over $10k. After the car was assessed, they only offered $10k, which is even below the KBB value! Whatever happened to what Koons has been advertising, "125% KBB!?!" The process went too fast with the paperwork that even though I wanted to back out (because all these costs and values were not presented before getting the car cleaned, processed, etc.), I was not able to. Then a week after, I checked with my bank if my trade in was paid off yet. I was told by my bank that it has not and they have been wondering why/what's taking so long??? It was only paid off on Monday, 10/20! So that's why the balance of the trade that was added on to my purchase was exorbitantly higher than what the real pay off was! When I called Kenya to inquire what's causing the delay of the payoff, I was just told "I am off today. Contact the Finance Manager who processed your transaction." What a way to treat a customer. I understand that she's off, couldn't she have provided the name and contact information or offered to help me when she's back the following day? Now you ask me for referrals? NO WAY!!! Don't want my friends treated the way I was treated... I would NEVER refer anyone to Koons. It was a rip off! I am not wealthy at all and all I wanted is a quality car, but the dealer was just all about ripping people off and making money! Fernando Santico More

Love my car I'm very happy with my purchase, but I haven't heard from them since. I'm waiting for them to call to set up appointment for extra services I pur I'm very happy with my purchase, but I haven't heard from them since. I'm waiting for them to call to set up appointment for extra services I purchased. More

HORRIBLE DEALER WHO RIPPED ME OFF WITH A LEMON I purchased a vehicle in May of this year. It is now September and the clutch is shot. They told me that the clutch must have been perfectly fine and I purchased a vehicle in May of this year. It is now September and the clutch is shot. They told me that the clutch must have been perfectly fine and I ruined it. It is not even possible to burn in a clutch in 7000 miles even if you drive it like you're in Tokyo Drift but grind every gear. They are refusing to service is because I didn't buy their ripoff protection plan. I will never be purchasing a vehicle here again. Lesson learned. More

He sounded older on the phone. He was very professional and was knowledgeable co cerni g the KIA Optima. I would recommend him to anyone looking for a new KIA or Volvo. and was knowledgeable co cerni g the KIA Optima. I would recommend him to anyone looking for a new KIA or Volvo. More

The worst expirence I have ever had in purchasing a car. I am a military member and have purchased cars all over the US and asia. They literally took over a year and a half and a legal threat for me to get I am a military member and have purchased cars all over the US and asia. They literally took over a year and a half and a legal threat for me to get my title. When I informed them the tire pressure guage was not working properly after only 5 months they said that was not their problem. I drove around on temp tags for over 7 months constantly calling them and emailing with no reply. I had to drive 2 hours north again and speak with a supervisor before they thought it was relevant. DO NOT BUY FROM KOONS. More

This place is a joke. As the Koon's commercials on television say "WE WILL WOW YOU". Trust me they sent me running out the door. We came into the dealership and they were not busy at all. Actually television say "WE WILL WOW YOU". Trust me they sent me running out the door. We came into the dealership and they were not busy at all. Actually they were busy talking about what they were having for lunch and what plans they had for the weekend. We could not get anyone to assist us with a Volvo purchase. The staff was rude and unfriendly. We were so turned off by this experience we were not even going to consider Volvo, but thankfully we gave Bill Kidd's a try in Cockeysville and walked out with a Volvo. If you are looking for a Volvo, Bill Kidd's is the place. More

I purchased an XC90 on 2/11/13. Jay Carr was extremely helpful, polite and patient. I never felt pressured and the whole process was easy and I left with a wonderful car. I highly recommend this dealers helpful, polite and patient. I never felt pressured and the whole process was easy and I left with a wonderful car. I highly recommend this dealership and the sales staff. More

I bought a Volvo S-40 in August of 2012. It's now January 2013 and I still have not been delivered a clean title. I'm driving around on temp tags/ Dealers tag. In spite of the fiasco that was created by the 2013 and I still have not been delivered a clean title. I'm driving around on temp tags/ Dealers tag. In spite of the fiasco that was created by the "missing tittle", i've had to chase the dealership down 4 times to find out what is going on. Each time someone assures me that they are working on this but to no avail. I never have had one single phone call, not one letter of explaination and no sincere appologies regarding this issue. I'm very tired and extemely frustrated from the lackaisical group of people who serve the dealership. Crystal should be ashamed of this staff and the way they handle cusomer care relations. More

Bought a 2003 Audi for my son 3 weeks later turned on the heat and it doesn't work..Koons customer service would not stand up and fix the problem, told me it would cost upward of $1200.00. Do not buy a car f heat and it doesn't work..Koons customer service would not stand up and fix the problem, told me it would cost upward of $1200.00. Do not buy a car from this place!! More