Koons Volvo Cars White Marsh

Always an easy, friendly, and quality experience. Every time my vehicle needs anything done, Koons Volvo in Owings Mills takes care of me. They are experienced, friendly, and I have never had any iss Every time my vehicle needs anything done, Koons Volvo in Owings Mills takes care of me. They are experienced, friendly, and I have never had any issues with them. I primarily deal with Bruce Silvers and he has his finger on the pulse. He knows how to treat the customer. Koons is great! More

Best dealership experience Always satisfied when I visit Koons Volvo. From my purchase experience almost two years ago, to the service department personnel and quality of work, Always satisfied when I visit Koons Volvo. From my purchase experience almost two years ago, to the service department personnel and quality of work, I always have a positive experience. More

Satisfactory 82,500 service for my 2006 Volvo I was very pleased with the 82,500 service for my 2006 Volvo. Larry answered all my questions, arranged a shuttle to take and fetch me from home and h I was very pleased with the 82,500 service for my 2006 Volvo. Larry answered all my questions, arranged a shuttle to take and fetch me from home and had my car serviced and ready when promised.. More

Would not recommend Poor communication at the service desk, work quality questionable from the shop and failure to follow up on complaint. Not what I expected from a Volv Poor communication at the service desk, work quality questionable from the shop and failure to follow up on complaint. Not what I expected from a Volvo dealer. At the request of the service manager, I took the vehicle back a second time for the same issues. Was given a loaner that was dirty and low on gas. They had the car two days before I was called and requested me to return to the dealership and show the mechanic the problems I was experiencing. Why did it take two days? Why wasn't that done when I dropped the car off? All the ticket said was "could not duplicate". Service salesman heard the noise, why couldn't the mechanic? More

soooo dissapointed The short version.... bought a used Volvo, love it. Had an issue (check engine light) 3 weeks later. Wife dropped it off to be fixed. No call to say i The short version.... bought a used Volvo, love it. Had an issue (check engine light) 3 weeks later. Wife dropped it off to be fixed. No call to say if it was ready. Next day car is ready but the same warning light is on. DO THEY CHECK THEIR WORK?????? Looks like another day before it will be fixed. Takes us an hour to get to Koons. They obviously don't respect our time. More

Its a car dealer I was in need of a car and I just went to look. I told the dealer what price range I wanted to stay in and the type of car I would accept. He looked o I was in need of a car and I just went to look. I told the dealer what price range I wanted to stay in and the type of car I would accept. He looked one up in the computer and said I will be back. He drove the car around and it was very nice. I liked the price just under 20000. I test drove it and it was very nice. We walked inside to discuss my options and I soon called my husband about the car. My husband said walk away it cost to much. I told the dealer that my husband said the price needed to come down 2000. He said no the prices were set and they did not negotiate. Although I was not in love with the car I was tired and just wanted to go home. I got financed and drove off in about 2 hours. When I got home and looked up the car on KBB I over paid by 3500 just like my husband said. Oh well I have a car and I can get out of this rental I will just walk away the next time. This is part 2 of my review. About 4 weeks after I had the car I get a phone call on my job explaining a problem with the title. Apparently the car I was driving was not the car I brought on paper. The car I brought on paper was still in the lot. The temporary tags and registration was for that car that was till on the lot. I had no idea. I took the car back and accepted the car that was on the lot. They did give me the option to keep the car I had. It would just mean doing all kinds of paper work over again. I accepted the car and drove off. I called about my hard tags and they said they were not in but I already received my title. DON'T USE THIS DEALER. Disorganized mess. More

Skip the hassle and go to Bill Kids When trying to buy a car, they were playing games and were incredibly frustrating to work with. Went to Bill Kids and walked out stress free with a m When trying to buy a car, they were playing games and were incredibly frustrating to work with. Went to Bill Kids and walked out stress free with a much better price on a new volvo. Gave koons another chance with their service department and regretted it as soon as I walked through the door. They continued to be inconsistent between what they said on the phone and what they said in person and love to review the diagnostic with you and make everything sound so urgent and necessary. When I got a second opinion from a trusted service provider, they fixed minor issues at a fraction of the cost and said half of the items are completely unnecessary. More