Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Volvo Cars White Marsh
White Marsh, MD
243 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 243 reviews
December 30, 2016
Friendly polite and professiobal Thank you Gary for forfilling my daughters dream you worked hard to grant her the christmas wish she wanted very professional and carring will always Thank you Gary for forfilling my daughters dream you worked hard to grant her the christmas wish she wanted very professional and carring will always do business from here on out with Koons. Angel also worked very hard along side Gary to grant her the wish of having her own car and its a new car. Thank yoy Gary and Angel you will always get our buainess and u will referr everyone to i know to Koons ford very great dealership and sales More
by Ros p123
Employees Worked With
Angel and the finance young lady both were friendle and very polite to us, Gary Tolentino
November 09, 2016
Our sales person, Tiffaney Michaels Tiffaney Michaels treated my husband and I as if we were her only clients. She found the exact car we wanted and didn't stop till we were completely s Tiffaney Michaels treated my husband and I as if we were her only clients. She found the exact car we wanted and didn't stop till we were completely satisfied. Worked with us through the initial servicing and made sure every minor issue was taken care of. She never made us feel like her job was finished once we signed the contract. I could e-mail her right now and I have no doubt I would here back from her within a few hours. Thanks you Koons, for hiring a true professional for your sales department. Phyllis Doyle, North East, Maryland More
by Phyllis Doyle
Employees Worked With
Tiffaney Michaels
October 21, 2016
Koons Owings Mills Volvo Outstanding service! I initially took my new Volvo to Annapolis and quickly decided I didn't want to give them my business due to poor customer servi Outstanding service! I initially took my new Volvo to Annapolis and quickly decided I didn't want to give them my business due to poor customer service. I made the decision to drive one hour away from my home to Koons and I couldn't be happier! Larry took the time to explain some features of my new Volvo and allayed some of my concerns. Very professional and highly attentive group of people. Will definitely drive the extra miles for Koons Volvo!! More
by ek
Employees Worked With
Larry Mullins, Bruce Silvers
October 20, 2016
Misrepresented the Trim of the Car Do NOT buy from this dealership!!! I contacted them regarding a car I saw on a car buying app, and went to go see the car. I asked the dealer about th Do NOT buy from this dealership!!! I contacted them regarding a car I saw on a car buying app, and went to go see the car. I asked the dealer about the trim (I wanted the top trim) and he verified that what I saw on the app was true. Turns out, they misrepresented the trim of the car and I'm riding around in something completely different (the midrange)!!! I emailed the dealer that I dealt with all of the information I received and he put me in contact with the manager, Trevor. He was SO RUDE! He constantly interrupted me and spoke over me, and inferred that I didn't even ask the dealer about the trim. He was super condescending and basically called me a liar. He told me that the dealership has no input on what the app that I used lists. So, to verify, I called the car buying app and they said that they receive their info directly from dealerships, and that the misrepresentation occurred at the hands of the dealership. I called the manager back but it was fruitless and frustrating (and he was even more insulting than the first time). Don't waste your time and energy with this dealership. The service people do not hold themselves accountable for the vehicles they sell, and the sales manager is incredibly rude. More
by MDC91
Employees Worked With
James Brandon, Trevor Jones
September 24, 2016
Car services I had a good experience when i came to koons Volvo to have my oil change and multi point inspection. Bruce Silvers always keeps me up to date on what I had a good experience when i came to koons Volvo to have my oil change and multi point inspection. Bruce Silvers always keeps me up to date on what needs to be done on my car. More
by Marvin @1992
Employees Worked With
Bruce Silvers
September 10, 2016
Not a good experience My 2012 Volvo S60 has needed more service than I would have ever anticipated from a Volvo. My recent experience with the service department left me s My 2012 Volvo S60 has needed more service than I would have ever anticipated from a Volvo. My recent experience with the service department left me so dissatisfied, I will never go there again. Between the lack of communication, the cost and the unwillingness to talk about payment options, I cannot recommend ever bringing your car to this service department. More
by Unhappy
Employees Worked With
Bruce Silvers
August 22, 2016
The worst sales person I've ever dealt with So my daughter and I found a Kia Sorento on their web page and decided to take a look. Omar Latiff asked if he could help, my daughter explained that So my daughter and I found a Kia Sorento on their web page and decided to take a look. Omar Latiff asked if he could help, my daughter explained that she like the Kia Suv but her price range was $18.000 (not a penny more) what she wanted in the Kia and the 1st words out his mouth was "you don't approach it like that,that's not how this works" He said let's take it for a test drive. So my eldest daughter and 15yr an myself with Omar went for a drive. While we out his cell phone rang and he starts talking on it as we're driving. We get back to the dealership and he ask if she liked th Suv? Yes she said but the price is way out of our price range then I said is there any way we could come down on the price he said let me check and see what I can do. 15 mins later he comes back with $21.634 and said that's our price that's it. I said can we negotiate, he said we don't negotiate that's just what it is. So I said ok thanks for helping and said to my daughter lets go down the street. Well at that point all xxxx broke. Omar told us "roll the xxxx out after I spent all my time with y'all" I sat there for a minute and could not believe what he just said to us. I told my children lets go! He said get the xxxx out! Oh okay I said you're angry and the true you is coming out my daughter then said you don't talk to my mother like that and so there was yelling between us both because I would never let you disrespect me or anyone in my family. Now while this is taking place the manager is on the phone watching and never said a word to his employee, as I approached the manager Omar is behind me calling us all kinds of names. My daughter said to the manager it's obvious you can't control your staff cause look how you are letting this employee talk to my mother. The manager said I'm sorry what can I do for you while Omar is behind him still cursing and yelling, at that point I got my 15yr old of there. My eldest daughter stay behind and told Omar you owe my mother an apology he said he'll no and we left. But I must thank Omar, the floor manager and Koons for one thing, because of your lack of mannerism my daughter found what she was looking in her price range and taxes, tags and title included ( same vehicle with less miles) and the salesperson, manager and everyone working at Kia LCM are the best I would recommend. Please email me if anyone would like information about this dealership. Krystal.jackson35@yahoo.com More
by KrystalJackson
Employees Worked With
Omar Latiff. Floor manager unknown
August 01, 2016
Won't stand behind diagnosis My a/c stopped working. Took my Kia Sportage in to be repaired. Was charged $120 diagnostic fee and was told it was the control head and would cost $ My a/c stopped working. Took my Kia Sportage in to be repaired. Was charged $120 diagnostic fee and was told it was the control head and would cost $750 PLUS the diag fee to fix. They were very nice but too expensive. Had repair completed elsewhere (cheaper-but still not cheap) but it did not correct the problem. Called Kia-they charged me for a diagnostic that was either incorrected or not complete. I wanted them to go back in and re-evaluate the situation. They said "Sure...for another $120 diagnostic fee!" They would not stand behind their diagnosis. I spoke with Larry who repeatedly said that I should have had them fix it but the orig diagnosis may have been wrong. It is only humans working there afterall. But since I had the work done (BASED ON THEIR DIAGNOSIS) that they will only look at my car again for a fee. This is my first dealing with Kia -Koons of Owings Mills and while I was first there, they were really nice and had a nice waiting room. But now?!?......I would never recommend this type of swindle. They charge, give a result but then don't stand behind their own diagnosis even enough to take another look! I didn't ask for a free repair just to relook at the car without being charged $120 again! Very disappointing. More
by Ash
Employees Worked With
Larry
July 09, 2016
Excellent experience. All details about the negotiation was clear and fair. The patience and professionalism of the staff was amazing. They found the best car and option to All details about the negotiation was clear and fair. The patience and professionalism of the staff was amazing. They found the best car and option to deal. More
by Cezar
Employees Worked With
James Brandon
June 25, 2016
2012 Volvo S60 I selected this dealer due to the rating but I am so disappointed with the servicing of my car. I went in for a ignition switch and almost $2000 late I selected this dealer due to the rating but I am so disappointed with the servicing of my car. I went in for a ignition switch and almost $2000 later I left with new tires, battery and a 60K mile service. Within a week my car had a shaking in the steering wheel and I was advised I needed new front rotors. When I looked at my service report the rotors were marked as good. Now I am getting a "no oil pressure, stop safely" warning. I just don't feel comfortable with this service team. More
by Not Wow'd
Employees Worked With
Rich
