Koons Volvo Cars White Marsh

The worst sales person I've ever dealt with So my daughter and I found a Kia Sorento on their web page and decided to take a look. Omar Latiff asked if he could help, my daughter explained that So my daughter and I found a Kia Sorento on their web page and decided to take a look. Omar Latiff asked if he could help, my daughter explained that she like the Kia Suv but her price range was $18.000 (not a penny more) what she wanted in the Kia and the 1st words out his mouth was "you don't approach it like that,that's not how this works" He said let's take it for a test drive. So my eldest daughter and 15yr an myself with Omar went for a drive. While we out his cell phone rang and he starts talking on it as we're driving. We get back to the dealership and he ask if she liked th Suv? Yes she said but the price is way out of our price range then I said is there any way we could come down on the price he said let me check and see what I can do. 15 mins later he comes back with $21.634 and said that's our price that's it. I said can we negotiate, he said we don't negotiate that's just what it is. So I said ok thanks for helping and said to my daughter lets go down the street. Well at that point all xxxx broke. Omar told us "roll the xxxx out after I spent all my time with y'all" I sat there for a minute and could not believe what he just said to us. I told my children lets go! He said get the xxxx out! Oh okay I said you're angry and the true you is coming out my daughter then said you don't talk to my mother like that and so there was yelling between us both because I would never let you disrespect me or anyone in my family. Now while this is taking place the manager is on the phone watching and never said a word to his employee, as I approached the manager Omar is behind me calling us all kinds of names. My daughter said to the manager it's obvious you can't control your staff cause look how you are letting this employee talk to my mother. The manager said I'm sorry what can I do for you while Omar is behind him still cursing and yelling, at that point I got my 15yr old of there. My eldest daughter stay behind and told Omar you owe my mother an apology he said he'll no and we left. But I must thank Omar, the floor manager and Koons for one thing, because of your lack of mannerism my daughter found what she was looking in her price range and taxes, tags and title included ( same vehicle with less miles) and the salesperson, manager and everyone working at Kia LCM are the best I would recommend. Please email me if anyone would like information about this dealership. Krystal.jackson35@yahoo.com More

Always an easy, friendly, and quality experience. Every time my vehicle needs anything done, Koons Volvo in Owings Mills takes care of me. They are experienced, friendly, and I have never had any iss Every time my vehicle needs anything done, Koons Volvo in Owings Mills takes care of me. They are experienced, friendly, and I have never had any issues with them. I primarily deal with Bruce Silvers and he has his finger on the pulse. He knows how to treat the customer. Koons is great! More

Best dealership experience Always satisfied when I visit Koons Volvo. From my purchase experience almost two years ago, to the service department personnel and quality of work, Always satisfied when I visit Koons Volvo. From my purchase experience almost two years ago, to the service department personnel and quality of work, I always have a positive experience. More

Satisfactory 82,500 service for my 2006 Volvo I was very pleased with the 82,500 service for my 2006 Volvo. Larry answered all my questions, arranged a shuttle to take and fetch me from home and h I was very pleased with the 82,500 service for my 2006 Volvo. Larry answered all my questions, arranged a shuttle to take and fetch me from home and had my car serviced and ready when promised.. More

Would not recommend Poor communication at the service desk, work quality questionable from the shop and failure to follow up on complaint. Not what I expected from a Volv Poor communication at the service desk, work quality questionable from the shop and failure to follow up on complaint. Not what I expected from a Volvo dealer. At the request of the service manager, I took the vehicle back a second time for the same issues. Was given a loaner that was dirty and low on gas. They had the car two days before I was called and requested me to return to the dealership and show the mechanic the problems I was experiencing. Why did it take two days? Why wasn't that done when I dropped the car off? All the ticket said was "could not duplicate". Service salesman heard the noise, why couldn't the mechanic? More