Koons Volvo Cars White Marsh

Great experience and customer service by James Brandon Great customer service experience provided by sales reps. Answered questions in timely fashion made the experience smooth as possible. Would recommend Great customer service experience provided by sales reps. Answered questions in timely fashion made the experience smooth as possible. Would recommend a toner customer to go this dealer and buy a car More

Blair is awesome!!! Blair Tyler Is a sales manager at Koons Volvo and is extremely responsive. Blair wan not my initial point of contact for an item I needed to take care Blair Tyler Is a sales manager at Koons Volvo and is extremely responsive. Blair wan not my initial point of contact for an item I needed to take care of. After several attempts to get a response from another Koons employee, I happen to contact Blair. Even though he was not involved with the issue, he contacted me immediately and went out of his way to provide me the answers I needed. I recommend Blair because he goes above and beyond and he is an asset to Koons! More

A Blessing in the car dealership! I was frustrated and beside myself. I needed a new vehicle but I thought I would keep my vehicle and have her fixed. Instead, I was blessed with an I was frustrated and beside myself. I needed a new vehicle but I thought I would keep my vehicle and have her fixed. Instead, I was blessed with an up date and within my budget. Larry, my sales rep. and staff made my transaction smooth and blissful. All sincerity and gratitude, Happy Camper, Lenora More

Low key and easy shopping experience I am not a car guy at all and wasn't sure exactly what I was looking for. Larry was knowledgeable without being pushy and spent a lot of time with me I am not a car guy at all and wasn't sure exactly what I was looking for. Larry was knowledgeable without being pushy and spent a lot of time with me narrowing down my selections and making me more comfortable with the process overall. It was very much appreciated and I will definitely be returning More

Great first time experience. As a Volvo owner for more than 20 years, I had a great first experience with Koon’s Volvo. Larry and Zach provided a low pressure experience. I As a Volvo owner for more than 20 years, I had a great first experience with Koon’s Volvo. Larry and Zach provided a low pressure experience. I also liked that the paperwork was completed digitally with an electronic copy on a thumb drive. Thank you. Chris More

Sales associates are Amazing! I went into the dealership with several questions, and Larry Jones spent quite some time walking me through all of the various options available. He I went into the dealership with several questions, and Larry Jones spent quite some time walking me through all of the various options available. He was very patient and didn't mind explaining things in a few ways until I was sure I understood everything. It was greatly appreciated! More

Helped me make a decision Larry Jones knows a lot about cars, and I do not. He helped me understand the pros and cons of the models I was looking at, and helped be find someth Larry Jones knows a lot about cars, and I do not. He helped me understand the pros and cons of the models I was looking at, and helped be find something in my budget, not trying to upsell me beyond what i could afford. That is the kind of thing that will make me loyal to Koons Volvo and Larry for years to come, and i will pass that on to my children. Thanks! More

Larry Jones is amazing guy Yesterday I leaned one of my friends got a good deal on XC 90, and at the same time my wife and I have been thinking of replacing our old car with a 7 Yesterday I leaned one of my friends got a good deal on XC 90, and at the same time my wife and I have been thinking of replacing our old car with a 7 passenger SUV. I stated chatting with people at Koons and connected with Larry. I told him that I am a straight shooter who wanted to buy an XC90 if they have the right model and if the price is good. Larry was very responsive. He asked me if there is any specific car we are looking for in their inventory. I picked one and asked him if they could offer a convincing price. Within 20 min, he told me what he could offer and invite me to come to visit the store. We met that evening. Larry was very polite, decent, and not pushy at all. We tested the drive the car we wanted. My wife and I both like it and would like to choose the one with a different interior color. Larry was very patient, and helped us find another one with matching color. We reached a deal today and I am now driving the XC90. The whole process took less than 24 hours, largely attributable to Larry who quickly earned our trust. He is honest and 100% trustworthy. He is the one to go if you want to buy a car quick and with a decent price. More

Awesome experience We purchased a new vehicle. Larry Jones did an amazing job guiding us through the process. It was smooth and we got a great deal We purchased a new vehicle. Larry Jones did an amazing job guiding us through the process. It was smooth and we got a great deal More

Friendly and Efficient Larry Jones and the rest of the team we’re great to work with at the showroom. But the follow up after the sale makes it five star. Thanks! Larry Jones and the rest of the team we’re great to work with at the showroom. But the follow up after the sale makes it five star. Thanks! More