Koons Volvo Cars White Marsh

Friendly and knew their product Koons had the vehicle we wanted so we called ahead to set up a test drive. When we arrived the car was ready and Rich was great about explaining ever Koons had the vehicle we wanted so we called ahead to set up a test drive. When we arrived the car was ready and Rich was great about explaining everything and showing us how many of the features worked. He knew the vehicle inside and out and was more than able to answer all of our many questions about the car. The dealership was able to get to the price point we were looking for and made the whole transaction relatively painless. More

I found everyone very friendly and helpful in buying a new c I was looking for a car to replace mine that had been totaled after a bad accident. They worked with me to find what I wanted at a price I could affo I was looking for a car to replace mine that had been totaled after a bad accident. They worked with me to find what I wanted at a price I could afford. More

Koons Experience was Smooth and Stress-free After visiting several dealerships, I decided to visit Koons. I was in the market for a Lexus ES 350 and they had the model I wanted in my first-choi After visiting several dealerships, I decided to visit Koons. I was in the market for a Lexus ES 350 and they had the model I wanted in my first-choice color combination. As soon as I walked through the doors of the showroom, I was greeted by Rich (Salesperson) with a smile and a bottle of cold water. From that point onward, my experience with Koons was stellar. Rich was helpful, professional, patient, and kind. He showed me all the functions of my new (used) car and never tired of my questions (and I had many). In the end, I purchased the car I wanted at the price point that I had in mind with minimal "back and forth". All in all a pleasant experience. If you are in the market for a car and see what you want in Koons on-line inventory, make it a point to go there in-person and ask for Rich. You will not be sorry! More

Purchase of S90 was a great experience I started out my car search looking at the Cadillac CTS, Audi A6, and Lincoln MKZ. Larry was very accommodating in my search and never pressured me to I started out my car search looking at the Cadillac CTS, Audi A6, and Lincoln MKZ. Larry was very accommodating in my search and never pressured me to purchase the Volvo but he did bring them to my attention. I quickly learned that it was for a good reason. Additionally, my extremely tight schedule made it nearly impossible for me to go to the dealership to purchase and test drive a vehicle. As a result, Larry delivered two vehicles to my doorstep so that I could fit a test drive into my schedule. Excellent experience. I will definitely recommend Larry Jones to anyone in the market for a new vehicle. More

XC60 Purchase We wound up at the Koons Volvo dealership because of an poor experience with another dealer. We had asked to look at a specific vehicle and when we a We wound up at the Koons Volvo dealership because of an poor experience with another dealer. We had asked to look at a specific vehicle and when we arrived they couldn't even find the car. Went downhill from there. When we got to Koons the car we wanted to look at was in front of the dealership along with Rich who was finishing up with the polishing cloth. We took a ride and Rich answered every question we had and demonstrated the capabilities of the XC60. A no pressure sale and very pleasant experience. I'd go back again. More

Easy and responsive I had an easy, hassle feee experience with Koons. They were prompt at returning emails, texts and phone calls. This was my second Volvo and the servic I had an easy, hassle feee experience with Koons. They were prompt at returning emails, texts and phone calls. This was my second Volvo and the service department is wonderful also. More

Love my new XC60 I just bought the 2019 Volvo XC60 from Koons Volvo. I worked with Larry Jones he was very helpful and professional. I know I got a great deal. This c I just bought the 2019 Volvo XC60 from Koons Volvo. I worked with Larry Jones he was very helpful and professional. I know I got a great deal. This car is awesome! More

Best Dealership Experience Ever Rich Shinnick was an amazing salesperson to work with. His knowledge of Volvo and specifically of the S60 was amazing. Rich was professional, knowledg Rich Shinnick was an amazing salesperson to work with. His knowledge of Volvo and specifically of the S60 was amazing. Rich was professional, knowledgeable and helpful and significantly influenced our buying decision. After the sale, I noticed an error in the prepaid maintenance option I purchased. I brought it to the attention of Lee Charles, the Business Manager. Lee not only fixed the issue, but added an extra 5,000 miles to the coverage. Attention to detail and great customer service made us choose Koon's Volvo. More

Excellent Experience Larry was great. He had everything ready for a smooth transaction. Car was as promised and drives beautifully. I also had the opportunity about V Larry was great. He had everything ready for a smooth transaction. Car was as promised and drives beautifully. I also had the opportunity about Volvo’s very attractive lease options. I would return to this dealership to work with Larry and the management team. More

Xc90 purchase - awesome experience My sales rep Rich Shinnick was amazing to deal with: Friendly Extreme Knowledge and enthusiasm of Volvo brand Very customer oriented Managed the b My sales rep Rich Shinnick was amazing to deal with: Friendly Extreme Knowledge and enthusiasm of Volvo brand Very customer oriented Managed the buying process very well Took a long time to go over my new car and help setup this complex vehicle Also, the sales manger was so friendly and very very easy to deal with Finance guy was very helpful and recommended only very reasonable extra and didn’t try to sell me all kinds of stuff - very unusual and refreshing Recommend Recommend Recommend More