Koons Volvo Cars White Marsh

Ben Addington provided excellent customer service throughout the vehicle purchasing process. He was completely transparent about the process, answered questions in a timely manner, and went above and throughout the vehicle purchasing process. He was completely transparent about the process, answered questions in a timely manner, and went above and beyond to make sure I was satisfied. Much appreciated, Ben! More

Ben Addington I needed information to renew an expired On Call application. Ben was so friendly & professional. I want to let Krystal Koon know that Ben is an a I needed information to renew an expired On Call application. Ben was so friendly & professional. I want to let Krystal Koon know that Ben is an asset and any new Volvo's in my future will be handled by Ben. More

Ben was professional, efficient, and very knowledgeable. He made the process of buying a car quite enjoyable. We got the car we wanted at the price we wanted and BONUS there was a fully stocked kids area to He made the process of buying a car quite enjoyable. We got the car we wanted at the price we wanted and BONUS there was a fully stocked kids area to keep our kids entertained during the process. More

Great Customer Service I recently purchased a used car from Koons Volvo of Owings Mills. I found the car through CarsGuru. The car was exactly what I had hoped for. Rich, my I recently purchased a used car from Koons Volvo of Owings Mills. I found the car through CarsGuru. The car was exactly what I had hoped for. Rich, my salesperson was friendly, humorous and knowledgeable. More

Friendly and knew their product Koons had the vehicle we wanted so we called ahead to set up a test drive. When we arrived the car was ready and Rich was great about explaining ever Koons had the vehicle we wanted so we called ahead to set up a test drive. When we arrived the car was ready and Rich was great about explaining everything and showing us how many of the features worked. He knew the vehicle inside and out and was more than able to answer all of our many questions about the car. The dealership was able to get to the price point we were looking for and made the whole transaction relatively painless. More

I found everyone very friendly and helpful in buying a new c I was looking for a car to replace mine that had been totaled after a bad accident. They worked with me to find what I wanted at a price I could affo I was looking for a car to replace mine that had been totaled after a bad accident. They worked with me to find what I wanted at a price I could afford. More

Koons Experience was Smooth and Stress-free After visiting several dealerships, I decided to visit Koons. I was in the market for a Lexus ES 350 and they had the model I wanted in my first-choi After visiting several dealerships, I decided to visit Koons. I was in the market for a Lexus ES 350 and they had the model I wanted in my first-choice color combination. As soon as I walked through the doors of the showroom, I was greeted by Rich (Salesperson) with a smile and a bottle of cold water. From that point onward, my experience with Koons was stellar. Rich was helpful, professional, patient, and kind. He showed me all the functions of my new (used) car and never tired of my questions (and I had many). In the end, I purchased the car I wanted at the price point that I had in mind with minimal "back and forth". All in all a pleasant experience. If you are in the market for a car and see what you want in Koons on-line inventory, make it a point to go there in-person and ask for Rich. You will not be sorry! More

Purchase of S90 was a great experience I started out my car search looking at the Cadillac CTS, Audi A6, and Lincoln MKZ. Larry was very accommodating in my search and never pressured me to I started out my car search looking at the Cadillac CTS, Audi A6, and Lincoln MKZ. Larry was very accommodating in my search and never pressured me to purchase the Volvo but he did bring them to my attention. I quickly learned that it was for a good reason. Additionally, my extremely tight schedule made it nearly impossible for me to go to the dealership to purchase and test drive a vehicle. As a result, Larry delivered two vehicles to my doorstep so that I could fit a test drive into my schedule. Excellent experience. I will definitely recommend Larry Jones to anyone in the market for a new vehicle. More

XC60 Purchase We wound up at the Koons Volvo dealership because of an poor experience with another dealer. We had asked to look at a specific vehicle and when we a We wound up at the Koons Volvo dealership because of an poor experience with another dealer. We had asked to look at a specific vehicle and when we arrived they couldn't even find the car. Went downhill from there. When we got to Koons the car we wanted to look at was in front of the dealership along with Rich who was finishing up with the polishing cloth. We took a ride and Rich answered every question we had and demonstrated the capabilities of the XC60. A no pressure sale and very pleasant experience. I'd go back again. More

Easy and responsive I had an easy, hassle feee experience with Koons. They were prompt at returning emails, texts and phone calls. This was my second Volvo and the servic I had an easy, hassle feee experience with Koons. They were prompt at returning emails, texts and phone calls. This was my second Volvo and the service department is wonderful also. More