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Koons Silver Spring Ford

Silver Spring, MD

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229 Reviews

3111 Automobile Boulevard

Silver Spring, MD

20904

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Showing 229 reviews

February 27, 2016

would not honor lower price Truck was listed online at 25,500. Got to the dealer to find a window sticker on the truck with a WOW price of 22,500. Dealer would not honor lower pr More

by Railroadguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sales manager "Matt"
Mar 11, 2016 -

Koons Silver Spring Ford responded

"Good afternoon sir: I have investigated your concerns and thank you for taking the time to address them with us. As I have talked to all parties except for you I find that you had negotiated a price off the internet and then upon arriving to test drive the vehicle you found that we had a clerical error on the vehicles window sticker. The window sticker had a different vehicle id and even had the wrong equipment listed on the sticker. Matt; the sales manager had explained this to you but unfortunately you felt that we have deceived you. I apologize for that. What can I do to help? Thank you, Brian Orlove General Manager brian.orlove@koons.com

February 26, 2016

Andy Kohn Was Awesome Andy went above and beyond to show me the car I was looking for and worked amazingly to get me the best deal on my 2016 Ford Fiesta Sedan SE. He was p More

by HrProf79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Kohn
February 26, 2016

Moh Fofanah!!!!! Moh over at Koons was amazing!! My first car brand new at that all thanks to Moh! He went above and behind to help me! I didn't think that buying a ca More

by LadyRedFF16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moh, Fofanah
February 21, 2016

Great car buying experience! My wife and I had no idea that buying a car could be so hassle-free. Mike Anderson was very knowledgeable and helped us find our perfect vehicle. Than More

by DC32123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Anderson, John Speake
Feb 25, 2016 -

Koons Silver Spring Ford responded

Thank you for sharing!

February 12, 2016

Happy customer Was very friendly and knew what he was talking about, answered all my questions, would deal with him again anytime he has done his home work on cars. More

by Tammy-lin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland Bass
Feb 23, 2016 -

Koons Silver Spring Ford responded

Thank you so much for leaving us a review!

February 10, 2016

A Good Day at Koons Ford Although I picked a good day to just drop by for service,I must say I'm very satisfied with the great care that me and my car were given.Felix Rosa t More

by focus 2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felix Rosa
January 26, 2016

service experince bought new ford f 150 and first service done. had a great experience. would .recommend this dealer to others. Felix Rosa and the rest of the staff wer More

by arwebb63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felix Rosa
January 19, 2016

Good job Roland Bass and Arnord Roland Bass and Arnold were very fantastic as they helped me get what I really needed at a point in my life: that's volkwagen Jetta. They were very More

by Danny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roland Bass and Arnold
January 18, 2016

Good People, Fair Prices Jimmy Lowry and Billy Mensch could not nave been better to work with, They are nice men and very knowledgeable. They gave us a very good deal and Bi More

by Paul_C_D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Lowry , Billy Mensch , William Mensh
January 14, 2016

2016 Ford Escape January 12, 2016 D. Woods I have always gone to Koons Ford – Silver Spring, MD, to get service on my older Truck (which still runs great). But th More

by ddfw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moh
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