Koons Silver Spring Ford

Thanks so much! This was my first time buying a car. Everyone at Koons Ford was helpful and friendly throughout. They respected my budget and preferences. They helped This was my first time buying a car. Everyone at Koons Ford was helpful and friendly throughout. They respected my budget and preferences. They helped me consider a few different options in cars and financing. It made the decision easier, and I couldn't be happier with the outcome. Thank you so much! More

First Service Experience Went in for first service appointment on 12/16/16 and James Tingley was my Service Advisor. James was professional and had the answers to all question Went in for first service appointment on 12/16/16 and James Tingley was my Service Advisor. James was professional and had the answers to all questions posed. I thought it was a nice touch that the "first" service vice was at no cost, nice touch. I had been in the waiting area for 3 hours and was unaware there was a problem with the computer to reprogram a power window recall for my vehicle until I came out and inquired. When I reviewed my email service record, it read the problem was fixed and it is not. In fact, I was told I will need to return to Koons for reprogramming the window. The customer service waiting area is clean, inviting and modern. I was able to use my laptop over wifi while enjoying complimentary beverages and snacks. As I understand it, the customer waiting area had been enlarged several months ago. However, it is still somewhat crowded and it may be time for Koons to consider another enlargement. Good for Koons to have lots of service customers and good for customers to be comfortable. Thanks James and Koons. More

Koons Ford makes sure you are happy with your new car My wife and I just got two new cars at Koons Ford, and I cannot say enough for how we were treated by Brady Crosby and the sales staff. I told Brady My wife and I just got two new cars at Koons Ford, and I cannot say enough for how we were treated by Brady Crosby and the sales staff. I told Brady how much I absolutely hate buying cars, and he made the experience unprecedentedly good for my wife and I. He was never pushy, and just wanted to find the perfect cars for us. If we didn't like something about a particular vehicle, he didn't try to tell us that our concern wasn't important, but he kept showing us cars until we found the one (well, two actually) that we would be absolutely happy with. And we are. My wife got a 2017 Ford Explorer, and she is very happy with it. I have a short commute, and had test driven a Ford C-Max previously, and they had just what I wanted. I want to relate this one story to show how Koons Ford will go above and beyond to make sure you are happy with your car. During my test drive of the C-Max, I never had to back up, and thus didn't notice that this particular C-Max didn't have a backup camera - I had one in my previous car, and once you have a backup camera, it is hard to back up without it. Koons Ford, particularly Brady and the sales team, noted my disappointment (the next day, by the way) about this. They didn't have to do this, but they offered to install an integrated backup camera into my C-Max - at their cost! What dealership does that! More

easiest experience ever Best car buying experience I ever have had. Won me back to Ford. Love my 2016 edge upgraded from a 2014 which I loved as well just had to have the new Best car buying experience I ever have had. Won me back to Ford. Love my 2016 edge upgraded from a 2014 which I loved as well just had to have the new style They did the deal I needed to make a change. Great service experience on my first visit at 5K I am a car person tend to get a new one every 3 years maybe this one I will keep at least 4 since I love it so much. I have had many brands had a challenge with a ford fearful to go back American and here I am back with a Ford thanks to Koon s and Alex and Brian. More

Excellent Went to dealer in Wheaton three times to replace my clutch and could not. Got it on my first visit here. They were very helpful and understanding of m Went to dealer in Wheaton three times to replace my clutch and could not. Got it on my first visit here. They were very helpful and understanding of my problem. More

SEKOU KEITA OUTSTANDING SALEMAN It is indeed my pleasure to write this review on behalf of Mr. Sekou Keita, Sales Consultant, at Koons Silver Spring Ford, Silver Spring, MD. Keita w It is indeed my pleasure to write this review on behalf of Mr. Sekou Keita, Sales Consultant, at Koons Silver Spring Ford, Silver Spring, MD. Keita was a great champion who embraced the challenges of any seemingly obstacle. He had the candid ability to make me feel as if I was his only customer. His spirit was joyful, determined and, of course, professional. He always responded to my every call or text message (and there were plenty). It is not uncommon for a sales associate to work with a customer and become disinterested after a short period when no conclusive purchase seems to be in sight. This was not the case with Keita; when I told him no deal, he came back with a deal that I could not refuse. He gladly addressed all my concerns and worried management on my behalf -- but in a nice way. I quickly discovered that Keita was willing to go the extra mile and beyond the call of duty to ensure I was “a satisfied customer.” Because of Keita, I would not hesitate to return to Koons for my next purchase, nor would I hesitate to give him referrals. He is unusually dedicated and an asset to the dealership with outstanding salesmanship skills. Go Keita! Keep up the good work! Rev. Wanda Jackson More

Flat tire Felix, my service advisor, was so helpful. I called in the morning because I had a flat tire. He made sure that they had the right tire in stock and t Felix, my service advisor, was so helpful. I called in the morning because I had a flat tire. He made sure that they had the right tire in stock and the repair went very quickly. Koons always makes sure my car is taken car of and the staff is very friendly and efficient. More