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Koons Silver Spring Ford
Silver Spring, MD
228 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 228 reviews
February 26, 2017
RUDE. SMUG. DISRESPECTFUL STAFF This place deserves less than one star. It is by far the most disgusting, vile and unprofessional dealership I've ever encountered. The management sta This place deserves less than one star. It is by far the most disgusting, vile and unprofessional dealership I've ever encountered. The management staff is smug and incompetent. They are disrespectful and truly deplorable. The finance team is not thorough nor are they attentive to clear concise detailed documents. The staff is very friendly and easy to deal with when they are trying to take your money, however they are completely and utterly disgraceful after the initial sale. The general manager is NEVER available to assist customers who have less than stellar customer service. His surrogates are uneducated, unprofessional degenerates with no savior faire and have no idea what acceptable customer service is. I caution anyone who goes to this dealer to beware. Be sure you are well versed with car purchasing so that you may be completely sure they are handling your deal correctly. They are not attentive or skilled enough to be allowed to process your paperwork without your constant input and shadowing. DO NOT TRUST. DO NOT TRUST. DO NOT TRUST. More
by DenzellM
Employees Worked With
Felix Rosa
February 07, 2017
Never Go Back On 12/17/16, I purchased a 2017 Transit Van and a 2016 Ford 150 Lariat pick up truck from Koons Ford in Silver Spring. After signing the deals and dr On 12/17/16, I purchased a 2017 Transit Van and a 2016 Ford 150 Lariat pick up truck from Koons Ford in Silver Spring. After signing the deals and driving away from the dealership, the sales people and Koons immediately forgot my name, my face, and my return email address. Any and all of the minor follow up problems that I needed addressed were ignored, or delayed, poorly resolved, and generally responded to in an arrogant fashion. It was like dragging a tractor trailer with flat tires down to your local mechanic. I have bought (since) 1988 (all new trucks): #1 Ford Bronco, #7 Ford vans, #1 Ford 15j0 Lariat pick up truck, and now #1 new 2016 F150 Lariat pick up truck. Approx. $300,000.00 + financing. The trucks are/were great. Koons, not so much. I left phone message and email for Koons general manager and have not had the courtesy of a simple call back. It's too bad, because some of the experience I had with the sales people was good. But, overall, Koons has not made it easy and they are not big on respecting other people's (customers) time when it comes to customer service and multiple trips back to the dealership to resolve their(my) service issues. More
by Neel G.
Employees Worked With
Jay Ruby, Brian Orlove
February 06, 2017
Outstanding customer service Great team of people and wonderful stress free experience. In and out with my new vehicle in record time. I will recommend John and Koons Ford Silver Great team of people and wonderful stress free experience. In and out with my new vehicle in record time. I will recommend John and Koons Ford Silver Spring to anyone looking for an automobile. More
by Laura
Employees Worked With
John Speake
February 04, 2017
Bottom Line First Customer Not Served I called this dealer twice to ensure availability and price of a vehicle I liked. He said he would have it up front for me when I got there. I explai I called this dealer twice to ensure availability and price of a vehicle I liked. He said he would have it up front for me when I got there. I explained that I was driving an hour and a half to see it. We made an appointment for me to see it at 7 on 2/3/17. I called at 645 to let the salesmen know that I was almost there but was running a little behind. That's when he told me that someone else just came in and is looking at it. By the time I got there he said he sold it. You can't tell a customer to wait 30 minutes and have them test drive something else because a vehicle might be spoken for? The Salesmen said their policy is "first come first served." To add insult to injury, they start questioning my need for a long bed in a truck to get me to buy something else. Buyers beware this dealer's policies clearly serve their bottom line with no regard for their customers. If you're interested in a specific vehicle and have long drive look elsewhere. More
by DrewCon
Employees Worked With
John Speake
January 30, 2017
Outstanding service and value! I was in the process of looking for a vehicle and had begun to search online. I noticed a late model used vehicle that seemed to meet my specif I was in the process of looking for a vehicle and had begun to search online. I noticed a late model used vehicle that seemed to meet my specifications. I contacted Koons and was put into touch with John Speake. He was knowledgeable, courteous, and highly professional. In fact the entire staff was outstanding. I asked John for additional information and he went above and beyond my request. I was provided exact model real time comparisons as well as spec sheets on the vehicles. We set an appointment to test drive the car and prior to our appointment they gave me follow up emails and phone calls to ensure that nothing had changed. In an effort to save my time, John asked if I would be trading a vehicle and if so if we could start the process of determining a trade in value for my car prior to our appointment. Upon my arrival the vehicle was ready to drive and John was ready to help. Within two hours I was driving away in the vehicle I had seen on line! There were no games or gimmicks. This was a professional business transaction. I highly recommend Koons and more specifically John Speake. More
by Kevin I of Bowie
Employees Worked With
Business Manager was outstanding!, John Speake
January 15, 2017
Mustang Ford Shelby I had a awesome experience at koons Ford in SilverSpring. My sales consultant was John Speake and General Manager Brian Orlove who made my buying I had a awesome experience at koons Ford in SilverSpring. My sales consultant was John Speake and General Manager Brian Orlove who made my buying experience Smooth and easy. Your professionalism is appreciated. Respectfully, Michael More
by mr519m
Employees Worked With
Paul in finance, Brian Orlove, John Speake
January 13, 2017
MY VISIT FOR SERVICE ON MY 2017 FORD EXPLOYER I was 100% please with Ernesto help and support doing my visit. I want to thank him very much so far I thank i will all right with the service at ko I was 100% please with Ernesto help and support doing my visit. I want to thank him very much so far I thank i will all right with the service at koon ford. More
by west777
Employees Worked With
Ernesto,Uribc
January 10, 2017
Key Fob Chris did a great job of diagnosing my trouble with the key fobs. Replaced the batteries on the spot and determined there would be no charge. Great jo Chris did a great job of diagnosing my trouble with the key fobs. Replaced the batteries on the spot and determined there would be no charge. Great job! More
by Countryside1
Employees Worked With
Chris Austin
January 05, 2017
Very satisfied I bought my first Ford at this dealership and I had a very good experience, I would recommend buying a vehicle at this place to my friends and family. I bought my first Ford at this dealership and I had a very good experience, I would recommend buying a vehicle at this place to my friends and family. More
by Jesusmendez
Employees Worked With
Alex Reyes
January 02, 2017
Thanks so much! This was my first time buying a car. Everyone at Koons Ford was helpful and friendly throughout. They respected my budget and preferences. They helped This was my first time buying a car. Everyone at Koons Ford was helpful and friendly throughout. They respected my budget and preferences. They helped me consider a few different options in cars and financing. It made the decision easier, and I couldn't be happier with the outcome. Thank you so much! More
by Stacia Q Tipton
Employees Worked With
Mynor Perez, Aeli Lara
