Koons Silver Spring Ford

From the first phone conversation, to walking out the door to my daughter's first new car was a great experience. Could not ask for better customer service. Their quality of work was non stop, and kept t door to my daughter's first new car was a great experience. Could not ask for better customer service. Their quality of work was non stop, and kept the paper work intact and well explained. The sales staff (Jay R. Harley) made us feel very welcomed. He offered drinks and snacks as he greeted us. The over all experience was great, all though time consuming, but in the end, well worth it. As far the price goes, it was good, but who wouldn't want it to be better (cheaper), but in these day's your not going to find any thing cheap. More

After visiting Koons of Silver Spring, I can say that I am 100% satisfied with my experience. I could not be happier with my experience at this dealer and I will come here for any future endeavours. The en am 100% satisfied with my experience. I could not be happier with my experience at this dealer and I will come here for any future endeavours. The entire staff was very friendly and extremely helpful. I could not have asked for a better sales rep. Nathaniel Jacobs receives a 10 +++ !!!! He was so friendly, informative, and he did not make me feel pressured into buying my car. He informed me of EVERYTHING my car was equipped with and he also gave me brief tutorials of how to use each piece of equipment. When I come back to Koons, I will ask to be helped by Nathaniel! My finance rep was also very helpful and receives a 10 :) Megan Smith More

I was contacted by Stacie Hughes of Koons of Silver Spring Mazda/Ford to ask me to write a review on this dealership. I have dealt with this dealership twice within the last year. I purchased a new Maz Spring Mazda/Ford to ask me to write a review on this dealership. I have dealt with this dealership twice within the last year. I purchased a new Mazda 3 Sport first, but it did not feel comfortable because of my bad hip. I traded the Mazda for a Ford Escape SUV, and that one "fits" perfectly! The sales person that I dealt with was Gregory Ellison and I can highly recommend him. His professionalism and outgoing personality made a stressful situation much easier. Other staff at the dealership was also great to work with. P.S.: They even drove my new car to my home after the car was ready for me and picked up the one that I had traded in. More

It was easy for me to give Koons a Great rating. I have been looking for a car for a while, therefore have visited many dealerships. I have had plenty of negative experiences. the sales person either did been looking for a car for a while, therefore have visited many dealerships. I have had plenty of negative experiences. the sales person either did not know the car, treated me (a woman) in a disrespectful way, etc. From the minute I entered Koons all was wonderful. Very knowledgeable sales person, patient with time and my questions, and very helpful. The complicated financing process was very well explained to me, I did not get rushed, and felt well advised. Love the car. Thank you to the whole team if you get to read this. More

WOW!!!!!!!! What a great experience. It was after dark WOW!!!!!!!! What a great experience. It was after dark on Wednesday night and Alex greeted me on the lot, he runs the place. Shocked to see him gree WOW!!!!!!!! What a great experience. It was after dark on Wednesday night and Alex greeted me on the lot, he runs the place. Shocked to see him greeting customers on the lot. He helped me find the used car I was looking for on their lot. Roland, the used car manager, facilitated a smooth delivery with my salesman Jeff. Debbie, the Internet manager answered all my questions via email after I went home and did my research. Their prices were very competitive on their used cars. They even showed me how competitive their prices are in the marketplace on the similar used car. I did not even bother haggling because as a woman I felt like I was in such good hands from the beginning. I highly recommend this store to anyone looking for a used or new car. Thank you Alex, Roland, Debbie, and Jeff!!!!!!!! More

I was looking for a specific model and I wanted only a standard transmission. After visiting four Ford Dealerships in the DC Metro area and making several other calls I found Koons Ford the only one that standard transmission. After visiting four Ford Dealerships in the DC Metro area and making several other calls I found Koons Ford the only one that clearly showed they wanted to satisfy me, not just get my business. Mr. Harley and his sales manager worked to get my business and they were candid about what they could and could not do. They delivered what I was looking for at a reasonable price. I came very close to purchasing at another Ford Dealer, car had been selected, being prepped for me but I walked out after being hasseled in the Finance office. I would not hesitate to refer my friends,looking for a Ford, to visit Koons Ford of Silver Spring. More

Most dealership experience can be extremely stressful, Most dealership experience can be extremely stressful, but it doesn't have to be. You could know everything there is to know about the cars you're c Most dealership experience can be extremely stressful, but it doesn't have to be. You could know everything there is to know about the cars you're considering, but that's only a fraction of the buying process. If you want that seductive new sedan at a good price, you're probably going to need to know what to say — and more importantly, what not to say. Some people loathe the whole car-buying experience simply because they anticipate getting conned. A few hundred dollars isn't a big deal on the price of a luxury car, but it's the idea of smart shopping and that sense of getting a good deal that's especially important. For luxury car buyers — notoriously labeled the shrewd shoppers — a good deal is icing on the cake. More

I was very happy with my experience at Koons the whole sales team was awesome. I inquired with them on the web. I got such a quick response same day i contacted. Fromn the time i entered the door the gree sales team was awesome. I inquired with them on the web. I got such a quick response same day i contacted. Fromn the time i entered the door the greeting was warm and inviting. Jay was awesome and James was most helpful. And Jays Manager over the internet department was so nice and wanted to make sure I was happy and I was, I would definetly return to them for a future purchase in the years to come. More

From the first phone call, I have been treated with great customer service. My internet request, to my surprise, was answered almost as soon as I hit send and was responded by Jay R the Internet Sales Manag customer service. My internet request, to my surprise, was answered almost as soon as I hit send and was responded by Jay R the Internet Sales Manager. He answered every question with honesty and had great integrity through the entire sales process. The finance person, James, explained everything in great detail and obtained a better interest rate than my own bank offered. I will definitely refer my friends and family to this team at Koons. These 2 associates made my car purchase experience the best I have ever encountered. More

Koons of Silver Spring worked very hard to give me the best deal possible and I received a wonderful, reasonably priced car. The workers were all very friendly and welcoming, and everyone was extremely pr best deal possible and I received a wonderful, reasonably priced car. The workers were all very friendly and welcoming, and everyone was extremely professional and helpful. Everywhere I went there was a smiling employee and I was very lucky to find a great dealership to work with in choosing the car of my dreams. I am very satisfied with the business I did with this dealership and I would recommend anyone because they will do whatever they can to get you what you want. More