Koons Silver Spring Ford

I’ve spent over$100,000 at loons dealerships in the last 4 years and I was so disappointed in the treatment I got today. Salesperson Ray was amazing as the only woman at the place. I got lowballed on my t 4 years and I was so disappointed in the treatment I got today. Salesperson Ray was amazing as the only woman at the place. I got lowballed on my trade and no negotiation on price. There will come a day when the shoe is back on the other foot. Krystal I am sooooooo disappointed! I am approved and can by anything anywhere. More

Mr. Carlos had a great and professional attitude, he answered all my questions and put me at ease with the transaction. Will recomend to my friends. 👍 answered all my questions and put me at ease with the transaction. Will recomend to my friends. 👍 More

I purchased a 2018 Toyota Highlander on 5/1/2022 and it was a smooth and easy process. I thank the salesman Carlos Ramirez and his management team. They made it a very smooth process and I felt comfortable was a smooth and easy process. I thank the salesman Carlos Ramirez and his management team. They made it a very smooth process and I felt comfortable with my purchase. More

Zero Stars - Shady, Untrustworthy Dealership!I left a Zero Stars - Shady, Untrustworthy Dealership! I left a $500 Deposit on a used Car on 10/21/2021 which I was picking up on 10/22/2021. While on my wa Zero Stars - Shady, Untrustworthy Dealership! I left a $500 Deposit on a used Car on 10/21/2021 which I was picking up on 10/22/2021. While on my way to the Dealer, 3.5 hours from where I live, a so called Sales MGR calls me to inform me they sold the vehicle, someone I never spoke to before. I was dealing with another "Sales" MGR and "Victor", the General MGR. This individual was rude, would not let me speak, no customer service experience whatsoever! No one will answer or return my call. I had until end of business today, 10/22 to purchase this vehicle. Shady untrustworthy Dealership and Personnel. Stay FAR from doing business with them as they do not keep their word! The Transaction on my Amex card is still in a "Pending" state which shows how little time has passed since I left the deposit. And I took the afternoon off today to pick it up. ZERO stars in my opinion! More

I want to make it clear. This review is not a reflection of the Dealership as a whole but this is an observation on a business process that is not logical to me and demonstrates the lack of flexibility deal of the Dealership as a whole but this is an observation on a business process that is not logical to me and demonstrates the lack of flexibility dealerships having with dealing with customers. My interaction with William "Billy" Mensh the Koons representative did not sit well with me and I feel my only recourse is to express myself in this review regarding my dissatisfaction. I'm trying to sell my 2021 Cadillac XT6 I've owned since March and has only 8,453 miles on it. I was given an offer from Koons at 54K and I tentatively accepted the deal. When asked about their process to proceed Billy explained that I would need to bring the vehicle in, do some paperwork, and since I had a Lien with Navy Fed on the car they would send the payoff to Navy Federal and once they get the lien release from them then and only then would they pay me the equity owed to me. I asked so you would have my car and this could easily take one, two weeks or more. So I asked if I could take the check made out to Navy Federal to the branch the next block over, get the lien release once they verify funds and bring the lien release back and pick up my part of the payment (I have done this a number of times before). Without checking with accounting who according to him handle these transactions, Billy stated no! So I asked, they want to buy the car, not pay for it in full, but keep the car while I wait on the process to run its course with no timeline. Personally, I never heard of anything so Ludacris. In the USA, you don't get the car unless the seller gets paid for the price agreed to with a lien or without a lien. Dealerships like this want to control every aspect of a deal even when buying a car. I have never gone to a dealership, bought a car and they let me have the car without their money being fully secured first? If Koons Silver Spring Ford Lincoln sales processes are as bad as their buy processes. All I could say is run......... More

Vejet mannerism,patients and guidance was very helpful every step of the way.He gave an overwhelming of knowledge that was helpful and beneficial.Thanks for having a staff member like Vejet making your Co every step of the way.He gave an overwhelming of knowledge that was helpful and beneficial.Thanks for having a staff member like Vejet making your Company warm and inviting to do Business with. More

Great Experience at Dealer I have bought my last 3 trucks from Koons and when I read about the Tremor package, I knew it was time to stop in again. I wanted a F250 King Ranch wi I have bought my last 3 trucks from Koons and when I read about the Tremor package, I knew it was time to stop in again. I wanted a F250 King Ranch with the Tremor package and 7.3 Godzilla V8. Billy Mensh was very helpful in ordering the truck from Ford just the way I wanted it. I got the power running boards and heated seats. Was surprised when it had massage seats as well! Always wanted them and didn't realize that was part of the King Ranch Ultimate package. More bells and whistles than I have figured out yet how to use but fun driving and learning. Billy even changed the color for me from Blue Jeans to Star White when I changed my mind. Happy I did. The truck looks and drives fantastic. Thanks again Billy! More

Purchase experience It was time to turn in my lease. Product Specialist, Billy, listened and understood that I now wanted to purchase a specific car. He offered me a very It was time to turn in my lease. Product Specialist, Billy, listened and understood that I now wanted to purchase a specific car. He offered me a very fair price. My advice to other customers is to DO Your Homework Beforehand. I wasted a week and two trips - when the best deal was right in front of me on that first day. Billy was patient, and I appreciate the kind and expert service that I received. There was never any pressure or psychological "warfare" that I have experienced at other Ford dealerships. In fact, the atmosphere inside the dealership is friendly, calm, and respectful. The General Manager, Jimmy, greeted me by name each time I spoke to him. That kindness to customers goes a long way! Paul, the Business Manager, assisted with the financing and purchase. He was also "cut from the same cloth" - he was patient, respectful, and attentive. I would not hesitate to buy another car from Koons of Silver Spring when the opportunity and/or need arises. This experience renewed my faith - that purchasing a car CAN be a pleasant experience. More

Recommend We bought a 2018 Benz GLA 250 two weeks ago. The car was as advertised. Used but looks and runs like a new car. Our sales representative was Champagne We bought a 2018 Benz GLA 250 two weeks ago. The car was as advertised. Used but looks and runs like a new car. Our sales representative was Champagne and she was very kind. Matthew was also there helping us. Only downside was the confusing information that were presented to us during the negotiation process of the price of the car. Exaggerated Information intended to increase the price. I know the manager was trying to find the fair price of the car for the both sides but we were neither convinced nor pursuaded. Overall, I was very satisfied with the conditions of the car which were as advertised and the customer services their sales representatives provided. More

xxxxty service with BRANDON STAPLES TERRIBLE TERRIBLE SERVICE! Especially from the service advisor BRANDON STAPLES. I went to get my car serviced and first of all the estimated time to g TERRIBLE TERRIBLE SERVICE! Especially from the service advisor BRANDON STAPLES. I went to get my car serviced and first of all the estimated time to get an oil change is 90 minutes, I waited for over 2 hours. And brandon was suppose to give me a call to tell me my car was done and ready. He never called. I went to see if it was done myself. Secondly I noticed a huge scratch with yellow paint on my car that was not there before. Brandon denied that they had responsibility of the scratch and it could not have been them. But when asked to see pictures of the car before the serviced it, surprisingly that scratch was not there. Now i have to come back to this xxxxty xxx service to get it somewhat repaired. HIGHLY NOT RECOMMENDED, dont get your car serviced with BRANDON STAPLES, he is the absolute worst. GO TO SYNDEY or ERNESTO if you go there. I had my car serviced with them before and everything was nice and smooth. Had great service with them. Want xxxxty xxx service go with BRANDON STAPLES. More