Koons Ford of Annapolis - Service Center

I had a vehicle taken in for repairs and body work from an accident. They made the repairs to the vehicle and were instructed to contact me with an estimate for the body damage. 9 days later I still had no an accident. They made the repairs to the vehicle and were instructed to contact me with an estimate for the body damage. 9 days later I still had no phone call and when I called them was told "o yea the reapirs are all done and the estimate was with the ticket. "I asked why no one called me and why I was not give the estimate for the body work. The contact Bill Smith told me he did not know and acted as if he really did not care. It cost me several days of unnessary rental usage becouse they decided that the customer don't matter and don't need to call them and keep thier word with us. I would not recommend this dealership for any service, repair or purchases. This was the worst experience I have ever had in a dealership. More

The service dept is non-responsive to customers. They don't call when they say they will, they don't finish work on time, they refuse to provide loaner vehicles even when it's their fault the car has to don't call when they say they will, they don't finish work on time, they refuse to provide loaner vehicles even when it's their fault the car has to be kept over, and several times we had to take our car back because the service they performed wasn't done correctly. They're usually very nice and apologetic, but that doesn't get the job done on time, or correctly. We bought our Explorer here and when it's time for another car we'll go elsewhere. More