Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Ford of Annapolis
Annapolis, MD
1,815 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,815 reviews
March 12, 2023
Everything was good, care of my needs. everything was great and efficient.. thank you. have a good day. everything was great and efficient.. thank you. have a good day. More
by V.MALONE
Verified Customer
March 12, 2023
Our service writer Mike Treas was very courteous and knowledgeable. He delivered on his word as to the timing of the work to be done. knowledgeable. He delivered on his word as to the timing of the work to be done. More
by DKLINKEN
Employees Worked With
March 11, 2023
The mobility Administrator always communicates with me prior to, during and after service visits to ensure my issues are resolved and gives recommendations for preventative service. prior to, during and after service visits to ensure my issues are resolved and gives recommendations for preventative service. More
by mrrayspies
Employees Worked With
Hannah Goldbeck
March 10, 2023
Chuck was great to work with. He was up front, honest, no hassle and no games. He had everything ready for us when we got to the dealership so we could get everything wrapped up He was up front, honest, no hassle and no games. He had everything ready for us when we got to the dealership so we could get everything wrapped up quickly.. but not before he went over a tutorial for the wehicle equipment operation as we needed. I would highly recommend Chuck for any auto purchasing needs. More
by Kathy
Employees Worked With
March 09, 2023
At my last Works service on a Saturday I was told they would email a copy of the service and upload to our Lease Plan fleet car dept. this has not happened and that was 3 weeks ago. So now there is no rec would email a copy of the service and upload to our Lease Plan fleet car dept. this has not happened and that was 3 weeks ago. So now there is no record of my service More
by Tlong3823
Employees Worked With
Unkown
March 09, 2023
Service has gone down hill. Lack of communication for appoints is TERRIBLE. Service team is good and do the job perfectly. Need a better system settings up appointments. Lack of communication for appoints is TERRIBLE. Service team is good and do the job perfectly. Need a better system settings up appointments. More
by Shane S
Employees Worked With
Bruce took care of me and did it correctly Thanks Bruce!
March 09, 2023
Mike Treas is a great service manager. He's been connecting me with great service for over 20 years. He's been connecting me with great service for over 20 years. More
by JOSEPH_DETOLLA
March 09, 2023
Mike Treas and his entire team were exceptionally helpful, professional and caring. My car was serviced and washed. helpful, professional and caring. My car was serviced and washed. More
by HILDA.WHITTINGTON
Employees Worked With
March 08, 2023
Took 3 months to fix what should have taken a week at worst. Service manager lost my keys. Also kept telling me it's gonna be ready on such and such date but something always came up. worst. Service manager lost my keys. Also kept telling me it's gonna be ready on such and such date but something always came up. More
by mujaihid.jones
Employees Worked With
Michael Matson
