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Koons Falls Church Ford
Falls Church, VA
643 Reviews
Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Ford inventory, featuring the Escape, Explorer, F-150, Focus and Mustang, or search for a used car, to find the vehicle of your dreams.
If you need a car loan check out our finance page to start the process. If you need parts or service don't forget about our talented Ford repair technicians and Ford parts professionals. Koons Falls Church Ford strives to provide the best sales, service, and experience possible to make your car buying process stress free.
Don't take our word for it, come down to 1051 E Broad St, Falls Church, Virginia and see the Koons Falls Church Ford difference for yourself! We are proud to serve our friends in the greater Washington DC area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 7:30 PM
Tuesday 6:30 AM - 7:30 PM
Wednesday 6:30 AM - 7:30 PM
Thursday 6:30 AM - 7:30 PM
Friday 6:30 AM - 7:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 173 service reviews
September 26, 2025
I have two vehicles that I purchased at Koons Ford in Falls Church. In September 2025, I took my F250 there because it has the ongoing BLIS problem where the BLIS constantly issues false oncoming traffic Falls Church. In September 2025, I took my F250 there because it has the ongoing BLIS problem where the BLIS constantly issues false oncoming traffic warnings. Some warnings are as if I am pulling a trailer, which I have not done in many years. They pulled some data, charged me over $250, and sent me on my way with no repairs. The BLIS warning system on older F250 trucks is all over the internet; however, they pulled some data, did no repairs, charged me as above, and sent me on my way with no BLIS repairs. My truck still issues a BLIS at every intersection, as well as other potential cross traffic situations. I still need some help with problem, which other owners have also posted on the internet. More
by Adansay
Employees Worked With
May 17, 2025
Great great greatgtreat great great right right great gtrsdhbkk bbjj jhfyu jii just hjii huff just I y f gtrsdhbkk bbjj jhfyu jii just hjii huff just I y f More
by Oscarrabbit1
Employees Worked With
March 24, 2025
Terrible Service and Unprofessional Handling of Recall Issue I brought my car in for a recall repair, and after two days, the check engine light came on. I immediately went back to the dealership, hopi Issue I brought my car in for a recall repair, and after two days, the check engine light came on. I immediately went back to the dealership, hoping they would fix the issue, as it was likely related to their service. Instead, they wanted to charge me for a diagnostic test and hundreds of dollars to fix something that was their fault! It’s extremely frustrating and disappointing that a dealership would treat customers this way. I expected them to take responsibility for the problem, but instead, I was given the runaround and asked to pay for something that should’ve been addressed during their recall repair. I will definitely be taking my business elsewhere in the future. More
by kassem
Employees Worked With
Deushan
March 15, 2025
Everyone I have dealt with at this dealership is super nice, especially Eric! He's great! I had a great deal of work that was needed to be done on my car and Eric got me through the process very efficient nice, especially Eric! He's great! I had a great deal of work that was needed to be done on my car and Eric got me through the process very efficiently and professionally. He did everything he could to make sure I was being treated fairly. Thank you Eric! More
by Thornhedge
Employees Worked With
Eric
March 12, 2025
Their customer service is terrible. They don't know how to speak to their customers without sounding like they have an attitude(atleast the service advisor that I dealt with the last tw They don't know how to speak to their customers without sounding like they have an attitude(atleast the service advisor that I dealt with the last two times I've been). My engine cover came up missing after one of my appointments, I informed them and spoke to the manager and asked if they have cameras to track my cover down and the answer was no. The best they were able to offer is for me to buy my own cover at employee price but why should I have to do that when my car came with one the day I purchased it from them. They're the only ones who service my car because I purchased a service plan and now truly regret doing so. If you could take your car to be serviced at a different ford I would. They truly showed me why people always say to avoid taking your car to the dealership. More
by Norahathan1
Employees Worked With
Deshaun
