Koons Falls Church Ford

New non customer-facing service orientation. First goal must be to meet customer's request and expectations. Period. Not for the dealer to clearly attempt to impose costly procedures likely to First goal must be to meet customer's request and expectations. Period. Not for the dealer to clearly attempt to impose costly procedures likely to drive up the bill. Given new sales are being driven to the web and are less profitable, they are trying to make it up with $ervice. As a matter of principle and to test the situation and my attitude, I went to Firestone in McLean instead and got immediately the job I requested for $170.00 all-in versus the Koon's starter quote the minute I walked in of $300.00 just to look under the hood to begin to do "diagnostics." I don't think even Ms. Crystal Koons would be comfortable with that. (She or her service manager are welcome to write me for more details.) In the end, a sadly blatant total con job, and very disappointing after years of good service there. Times they are a changin... ! More

Great pleasure working with Shuvo Palma, helped up get our new bronco and bronco sport. our new bronco and bronco sport. More

They asking the original MSRP for a used vehicle with over 8,000 miles on it. over 8,000 miles on it. More

My daughter was supposed to be purchasing a car from this dealership but needed a cosigner. When my daughter just got remarried and went to have the title and registration changed to his and her name they fo dealership but needed a cosigner. When my daughter just got remarried and went to have the title and registration changed to his and her name they found out my wife was listed as the owner and couldn’t get new title and registration. They had put my daughter down as the co-signer. I also just received my new home owner insurance bill and it’s raising that by $100 a year because of adding the vehicle to my debts. Very slick way to sell a car. Never buying here again! They kept us there at the dealership for over 8 hours they wear you down and you just want to get it done buyer beware!!!! More

Service department great to work with. They do their best to provide updates when they have them. They do their best to provide updates when they have them. More

Great experience purchasing a new car from them. Answered all my questions and were fun and nice. Highly recommend working with Derrick or Hector! Answered all my questions and were fun and nice. Highly recommend working with Derrick or Hector! More

Purchased a 2018 Volkswagen Atlas this weekend. My salesman (Rafay) was excellent in service and knowledge about my needs. He listened to what type of vehicle I wanted and which ones I wanted to lo My salesman (Rafay) was excellent in service and knowledge about my needs. He listened to what type of vehicle I wanted and which ones I wanted to look at. However, the Atlas was not on any of my lists. I needed a vehicle to manage my size (6'5) for leg space. Rafay pointed out the Atlas to me and I was very grateful. Koons does not get 5 stars because after Rafay was efficient with knowledge and my time. I had to wait for the paperwork which always frustrates me. Again I would like to thank Rafay for assisting me as well as he did. I also learned that it was his first sale for Koons I hope they hire more like Rafay. Then maybe eventually they will get the paperwork, all worked out and they can get 5 stars. More

I needed new tires and a front-end alignment for my Ford Explorer. I was fortunate to deal with PHUC, the service representative as he was very professional, knowledgeable, and courteous. I definitely plan Explorer. I was fortunate to deal with PHUC, the service representative as he was very professional, knowledgeable, and courteous. I definitely plan to return to your dealership! More

I worked with Asly Caballero in purchasing a new car recently at Koons Ford and she couldn’t have been nicer or more helpful in the process. recently at Koons Ford and she couldn’t have been nicer or more helpful in the process. More

Purchased a 2020 F-150 April 1. Sales staff was great and was satisfied with the purchase. Called the week after because I could not find the keyless entry wallet card and cannot us Sales staff was great and was satisfied with the purchase. Called the week after because I could not find the keyless entry wallet card and cannot use the keyless function without it. The sales rep said he could set up a scheduled time to have the code read by a tech. Said I would call next week to arrange a time. Since then I have called and left messages, but no call back. Received E-mail from Ruth Aguilar, Client Relations Manager for Koons Ford of Falls Church asking if I was satisfied. E-mailed her back and have left three messages at her “direct line if you need assistance.” No response. The dealership was great at the sale, but it appears I am being ghosted over this minor issue. More