Koons Falls Church Ford

Warrick was awesome. Not pushy, very friendly and helpful. The entire dealership bent over backwards to help us, before, during and after the sale. The best car shopping experience we have ever had. helpful. The entire dealership bent over backwards to help us, before, during and after the sale. The best car shopping experience we have ever had. We will.business business with Koons Falls.Church from now on and highly recommend them. More

I have been taking my 2006 Explorer to Koons Ford in Falls Church for service since I bought it there. I have been very happy with the results over the past five years, and have never had a serious iss Falls Church for service since I bought it there. I have been very happy with the results over the past five years, and have never had a serious issue. Randy Gaebler is the guy I do business with. He has always provided outstanding customer service, is attentive to detail and I trust him. He is the main reason I continue to take my car to Koons. -- Mike G. Arlington VA More

I have been dealing with Koons Ford for 21 years (bought 5 vehicles) and with Joe Hopson for 5 of those years. It is easy to make appointments, Joe, and those before him, are thorough, go over every detail 5 vehicles) and with Joe Hopson for 5 of those years. It is easy to make appointments, Joe, and those before him, are thorough, go over every detail of what you want done and what else may need to be done before you leave. They have complete computer records. During the course of servicing the vehicle they keep you up to date with emails/phone calls to and to seek additional approvals as necessary. Koons and Joe have proven to be effective advocates for me in dealing with Ford Motor Company and two tire companies on warranty adjustments as well. I have never had an unsatisfactory service experience. Koons prices are competitive, and they have sale coupons as well. It is a first class operation and Joe Hopson does a super job. More

Joe Green was great. He listened to my needs, found the perfect car, gave me the price I wanted, and helped find financing that was even better than my bank's. Joe even washed the car and filled it with g perfect car, gave me the price I wanted, and helped find financing that was even better than my bank's. Joe even washed the car and filled it with gas before I took delivery. He was polite, low pressure, but made the sale because he met my needs. Can not rate him higher! More

My experience was awesome. Other dealerships were terrible. I was looking for a specific vehicle and they had one. Upon arrival I was immediately taken for a test drive. When we came back my credit w terrible. I was looking for a specific vehicle and they had one. Upon arrival I was immediately taken for a test drive. When we came back my credit was ran and I was approved in no time. The staff was professional and made my purchase quick and hassle free. Also they had the vehicle I wanted, they didn't try to sell me something I didn't want. For this review I gave 5's across the board, the Koons Ford service is the way every dealership should conduct business. More

I bought a 2005 lincoln navigator about 6 weeks ago. I returned it 6 days later because I found out the engine was no good. They sold me a peice of crap. PLEASE PLEASE don't buy a car from them. I am begg returned it 6 days later because I found out the engine was no good. They sold me a peice of crap. PLEASE PLEASE don't buy a car from them. I am begging you it will be the worst mistake of your life. More

Very DISHONEST people. Not just one person, but every body ! All work hand in glove. I saw a used car on craigslist posted by them. I called and negotiated about the price. It was a 2009 Camry with 20K body ! All work hand in glove. I saw a used car on craigslist posted by them. I called and negotiated about the price. It was a 2009 Camry with 20K miles. The price quoted by them was 16500. Over the phone they reduced the price by 400 and also said they will not charge any processing fee. I wanted to use my credit card so I enquired before hand to make sure they will accept the credit card and not charge any credit card fee. When I reached there, they took all my information, then I waited for over an hour for the paper work to be done. When it was time to pay, they started asking me the full price for the car + 400 processing fee + about 500 for using a credit card. When I objected to that, they said that they were soory and that the sales agent made a mistake. Because of which they cannot reduce the price by 400 + they also cannot let go the processing fee + I will have to pay about $500 for using the car. When I said that I do not want they car then every body started pressurising me by saying different things like: " Why woudl you let the car go for a few hundred dollars" ; "Why would you let this opportunity go, this is really a wonderful car.." and lot of other things.... they completely brain washed me that night and I ended up buying the car. The biggest mistake I made. I warn all you guys to not to go there at all. They all are crooked and dishonest. More

Very Dishonest!!! You think that you are getting a good deal, but then they keep adding on fees. Bought a 2 yr old car, had for 3 days and spent over $700 thusfar. Wouldn't pass MD inspection, and we keep deal, but then they keep adding on fees. Bought a 2 yr old car, had for 3 days and spent over $700 thusfar. Wouldn't pass MD inspection, and we keep finding more problems with the car. Also wouldn't return our old car, said they would give us another vehicle instead. I wish that I never walked onto that lot. More

DISHONEST!! They try and manipulate you, they do not commit to their promises, and they try and sneak in extra fees that were not originally agreed upon. The used car department is worst. Watch out for commit to their promises, and they try and sneak in extra fees that were not originally agreed upon. The used car department is worst. Watch out for Roland. Horrible! I will never buy from them again! More

So I went to Koons Ford Falls Church looking to buy a used car. I checked out a 2008 Hyundai Sonata. I test-drived it and I thought I liked it so me and the salesman went inside to talk about the price. used car. I checked out a 2008 Hyundai Sonata. I test-drived it and I thought I liked it so me and the salesman went inside to talk about the price. That's when an otherwise straightforward process just turned nasty. After initial discussions on what the salesman calls the "Out the Door Price", I made an initial offer and so this manager sat down beside me and in a menacing way asked me what's wrong with the car. I thought that was a strange question to ask. Should I know what's wrong with the car? Hmmm.... is this guy trying to intimidate me or what? I couldn't figure it out. One thing looks strange though. They were putting on top of the price and tags, taxes, etc. a $700+ Road Ready charge plus almost $400 Dealer Processing Fee. Of course, at that point I made a beeline out the door. And yes, the same manager could not resist it and yelled I was letting go of a good bargain for a few hundred bucks. The whole experience was just terrible and the staff just confirmed the worst stereotypes about used car salesmen. I still could not believe this is tolerated in Koons dealerships - I always thought it was one of the more reputable car dealerships in Northern Virginia. Oh, by the way, I ended up buying a brand new Hyundai Sonata at Alexandria Hyundai instead. The staff was great - there was none of this high-pressure sales tactics at Koons. It was a fun experience and I really love the car - great bargain too without any of those add-ons. More