Koons Falls Church Ford

I regret to say that my experience with the service department at this Ford dealership has been extremely disappointing. Despite purchasing a brand new 2024 Ford Mustang, my vehicle has encountered num department at this Ford dealership has been extremely disappointing. Despite purchasing a brand new 2024 Ford Mustang, my vehicle has encountered numerous issues within the first month of ownership. On multiple occasions, I scheduled appointments only to arrive and be informed that they were not prepared to address my concerns that day. The level of unprofessionalism, lack of training, and disorganization exhibited by the staff is unacceptable. It's disheartening to see such negligence in a service department. In addition, it's worth noting that the only way to make any progress or get anything done seems to be by communicating directly with the leadership team. This reliance on circumventing the standard service channels speaks volumes about the inefficiency and ineffectiveness of the regular service staff. It's disappointing that such a basic level of customer service is not upheld in a dealership of this caliber. More

DO NOT TRUST THEM! !!!! Terrible customer service. Multiple salesMEN treated me terribly and lied to me . I found the car I wanted online and called about it. Eddie s !!!! Terrible customer service. Multiple salesMEN treated me terribly and lied to me . I found the car I wanted online and called about it. Eddie said Friday evening he would work out some numbers and call me back that evening. I called in the morning and someone else (Chris) picked up where he left off and said Eddie would call when he was out of the meeting. I called two hours later and Eddie and Chris worked out the final details and we agreed on a number. Eddie said he would call back in about 30 minutes with the details after the paper work was done so I could set up a wire transfer. I was elated. I continued to delay and disrupt my plans for the day and called 2 hours later. I got the run around and they said he would call when the opened on Sunday. I called Sunday and hear Eddie said "Sorry, the car sold". They flat out lied to me, and in the mean time kept me from going out of town to see another car I'd set up and test drive for. You know they effort that goes into picking car you are willing to spend 26K on- they are just xxxxty xxxxxxxx. I don't know why I trusted them. More

A good and great service, fix my truck really fast. They call every step my car was going though They call every step my car was going though More

Very bad experience. As a customer for over 12 years, I expected better. The advisor was rude and condescending. I am selling my car and buying a different brand to avoid As a customer for over 12 years, I expected better. The advisor was rude and condescending. I am selling my car and buying a different brand to avoid coming back to the dealership More

Sales team was. ok. Financing and deal closing was made difficult because we had our own financing. No hard sell for add -ons, except hard sell warranty coverage. Do ok. Financing and deal closing was made difficult because we had our own financing. No hard sell for add -ons, except hard sell warranty coverage. Doc fee was high More

Great communication with service staff. Wonderful valet service. Very reasonable cost for the services performed. Wonderful valet service. Very reasonable cost for the services performed. More

We went there just to check but Jose was very friendly, super nice and very helpful we ended up buying a mustang GT after talking for 15 minutes. Everyone there were very friendly and happy. super nice and very helpful we ended up buying a mustang GT after talking for 15 minutes. Everyone there were very friendly and happy. More

Jonathan helped us find our jeep after months of looking. He was patient and listened to our goals and concerns. Thank you Koons! :) He was patient and listened to our goals and concerns. Thank you Koons! :) More

Buck was my Service rep. He was outstanding, very professional, great attitude Buck really knows how to take care of his customers outstanding personal service He was outstanding, very professional, great attitude Buck really knows how to take care of his customers outstanding personal service More

They will jack the price on repairs without even looking at it because it has is over 200 thousand miles. I've been bring my truck in regular service since new. 2010 F-150 and bring it in every 5 K miles aw at it because it has is over 200 thousand miles. I've been bring my truck in regular service since new. 2010 F-150 and bring it in every 5 K miles aways. I take a lot of pride in my vehicles. I was very surprised when they sent me a list of items that needs repairs. Here it isKoons Falls Church Ford: needed repairs 1.AFTER LIFTING TRUCK FOUND A FEW DIFFERENT ISSUES . MAIN ISSUE IS THE OIL LEAKING / DRIPPING FROM OIL PAN . OIL LEVEL VERY LOW . GASKET NEEDS TO BE REPLACED... 1 GDAY ON PARTS$2200 2.SECOND ISSUE IS THE REAR DIFF LEAKING FROM PINION SEAL AND FLUID LOW AS WELL$600 3.COMPLETE FLUID EXCHANGE FOR 4 WHEEL DRIVE POWERTRAIN SYSTEM$585 4.SERVICE REAR DIFFERENTIAL WITH BG FLUID$265 NEED TO KNOW BEFORE OIL CHANGE IS DONE. SO IT IS NOT DONE 2 TIMES Front Desk guy said the mechanic can not put in the oil because it just pours out. xxx. I have no drips in my carport and the light doesn't come on The should call themselves Stealerships instead of dealship. He then goes to show me pictures of oil that is on the cover but not dripping. When I got to the stealership to see where it is leaking. Well my truck was sitting out front. He said the mechanic said the oil stayed in They are a rip off. If you have 200K they want you to trade in your car or pay for all of the work. They've worked on it since 2010 and how in the xxxx did it get that way its said because i will stop going there and go to my local gas station or DYI More