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Koons Falls Church Ford

Falls Church, VA

3.7
611 Reviews

1051 East Broad Street

Falls Church, VA

22044

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Showing 611 reviews

January 30, 2024

Jonathan helped us find our jeep after months of looking. He was patient and listened to our goals and concerns. Thank you Koons! :) More

by katieconradmtbc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Evans
Jan 30, 2024 -

Koons Falls Church Ford responded

We're so glad to know that Jonathan was able to assist you in finding the perfect Jeep at Koons Falls Church Ford. We appreciate your patience and are grateful for your kind words!

January 27, 2024

Buck was my Service rep. He was outstanding, very professional, great attitude Buck really knows how to take care of his customers outstanding personal service More

by johnsonjv4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Buck. service Department
Jan 29, 2024 -

Koons Falls Church Ford responded

Johnson, we're delighted to know that Buck provided you with outstanding service at Koons Falls Church Ford. We appreciate your kind words and look forward to serving you again in the future!

January 12, 2024

They will jack the price on repairs without even looking at it because it has is over 200 thousand miles. I've been bring my truck in regular service since new. 2010 F-150 and bring it in every 5 K miles aw More

by Isitreal1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deshaun, Shawn Murch
Jan 12, 2024 -

Isitreal1963 responded

I will climb underneath my truck and snap a few pictures and I will put a cardboard underneath my truck and then it should have a lot of oil on it. I make sure I date it too then I will ask for the tech to come out and look at the drops and see it that is a bad leak. What a freaking joke.

January 10, 2024

I bought a vehicle from this dealership in 2021 and purchased Gap coverage as well. Unfortunately, my car was totaled in 9/2023. I am STILL waiting for this dealership to send over paperwork to Toyota More

by wginere
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tracie Mongold
December 09, 2023

Robert Ryan’s and team were outstanding! His professionalism and customer service attitude exceeded my expectations. More

by Kevinmkern2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Ryan’s
Dec 11, 2023 -

Koons Falls Church Ford responded

Kevin, we're delighted to know that Robert and our team at Koons Falls Church Ford exceeded your expectations with their professionalism and customer service. Thanks for the stellar review!

December 04, 2023

The General Manager "Ali Zaka" at this location provided the worst customer service I've ever experienced at a dealership in my life. He demanded I finance the vehicle through them or they wouldn't sell the More

by Michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ali Zaka
Dec 05, 2023 -

Koons Falls Church Ford responded

Michael, I'm truly sorry to read about your experience. We aim for a fair and respectful process for all customers regardless of their location. It's clear that we fell short in this case, which is not acceptable. We understand you're upset and that we've lost your business, but we assure you, we will address your feedback as a team so we can make improvements to our customer service going forward. If there are any other details you'd like to add, please reach out to me directly. Thank you, Ruth Aguilar - Customer Service Manager - 571-765-4586

November 14, 2023

I would like to take the time to think Mike the service manager. He was truly amazing. He took the time to listen to me and took care of the situation without a problem at all once again, just wanna say th More

by Kbgentry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Connell, Stephanie Caras
Nov 14, 2023 -

Koons Falls Church Ford responded

We're so glad to know that Mike provided you with excellent service at Koons Falls Church Ford. Your feedback is much appreciated and we'll be sure to pass on your thanks!

October 29, 2023

My experience at Koons Ford Falls Church was really great! All of the sales representatives very very professional and courteous. My sales associate Shuvo as well as my finance person Dean provided g More

by Robert_sabbath33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shuvo
Oct 30, 2023 -

Koons Falls Church Ford responded

We're glad to know you had a great experience with us at Koons Falls Church Ford! Your recommendation means the world to our team. We'll make sure Shuvo and Dean get your positive feedback. Thanks for choosing us!

October 25, 2023

I found exactly the truck I wanted through auto trader and available through Koons in Falls Church, VA. We went back a forth a bunch of times even though I did not negotiate price, I accepted their offer. More

by Jay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick the manager and Zack who I think is a finance guy
Oct 27, 2023 -

Koons Falls Church Ford responded

Jay, this feedback is disheartening to receive. It's clear that we've fallen short of our goal to provide a smooth and satisfactory purchasing process, and I'm sincerely sorry if you felt mistreated by my team. I'd like the opportunity to personally address your concerns and see how we can rectify this situation - please reach out at your earliest convenience. Thank you, Ruth Aguilar - Customer Service Manager - 5717654586

October 16, 2023

Not greeted immediately with 4 people behind the counter and on one in front of me. More

by deeb1941
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Gabler
Oct 18, 2023 -

Koons Falls Church Ford responded

I am very sorry for any lack of attentive service from our team. We will work to improve in this area for you next time. Take care, Mike O'Neil - Service Manager - (703) 241-7200 ext. 19200

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