Koons Falls Church Ford

The absolutely BEST car-buying experience I've ever had. Ask for Jeff Ottenberg, who was knowledgeable, pleasant, helpful, respectful. No hassels and no issues - just a smooth transaction. That was in May Ask for Jeff Ottenberg, who was knowledgeable, pleasant, helpful, respectful. No hassels and no issues - just a smooth transaction. That was in May 2010, when I purchased my 2011 Mustang. Since then, I've been to the Service Department 3 times - WOW - also a great experience - the last this week. Ask for Jason Tredway - very pleasant, helpful, knowledgeable - and keeps me informed every step of the way. A plus is Koons Ford in Falls Church has a great detailing service - my Mustang looks brand new each and every time I get that done. Overall a FIVE STAR experience each and every time! More

I went to go buy a car for college and they were very open and honest with me and willing to work with me to get everything I needed. Also very kind, courteous, and on top of things and always smiling. open and honest with me and willing to work with me to get everything I needed. Also very kind, courteous, and on top of things and always smiling. More

My car had a serious issue over 200 miles from home, and luckily for me, it was towed to Koons Ford. I received exceptional service from Joe Hopson and the Koons Ford service team. The car's problem prove luckily for me, it was towed to Koons Ford. I received exceptional service from Joe Hopson and the Koons Ford service team. The car's problem proved tricky to diagnose and repair, and Joe was extremely persistent in pursuing every possibility until 100% satisfied that the problem was fixed. He communicated with me regularly throughout the repair process and provided very complete explanations of what was going on. I received this exceptional level of customer service although I live several states away and am unlikely to be a repeat customer. I was very pleased with my experience with Koons Ford and Joe, and would highly recommend them. More

I've owned a number of cars in my 60+ years. This is the first time I've done extenseive research, made an offer, and purchased a car without feeling pressured. After the first test drive, I did most of my first time I've done extenseive research, made an offer, and purchased a car without feeling pressured. After the first test drive, I did most of my communication with Koons via email. I will say that even though you think you've got the price nailed down, you don't. I still had to spend more time than I wanted in the dealership. But, everyone was professional and helpful during the process. My sales associate, Chaz Bryant, was especially personable and knowledgeable about the vehicle I was interested in (2012 Focus). He demonstrated all the features and offered to help anytime I had questions after my purchase. If you want a pleasant, low-key experience purchasing a vehicle, go talk to Chaz at Koons. Also, Sean Felder in Finance was great at finalizing the sale. I had a loan approved through my credit union, but Sean got me a better rate at a local bank. More

I had an experience that upset me very greatly, then a Customer Relations person by the name of Maria Scicli called me back and fixed the problems with no delay! Koons Ford should get rid of the jerks in Customer Relations person by the name of Maria Scicli called me back and fixed the problems with no delay! Koons Ford should get rid of the jerks in sales and give this lady a promotion! Someone who treats people with such dignity and respect. Another dealer would be silly not to steal her away! That was the best thing about our purchase. More

I have just bought my third car from Koons Falls Church Ford, this time because I decided I wanted to have Randy Gabler continue to service any car I bought and because Randy referred me to Jeff Ottenberg Ford, this time because I decided I wanted to have Randy Gabler continue to service any car I bought and because Randy referred me to Jeff Ottenberg for consultations on my purchase. In fact, I ended up with a second Ford Escape. As a general matter, I do not look forward to the prospect of selecting and bargaining for a new car, but I was treated with respect and my prior business with Koons was acknowledged and valued. Good work, gentlemen! More

The staff at Koons Ford were courtious, professional and performed excellent service on my Ford truck. I will return and use the Koons service department again with out hesitation. They fixed it when others performed excellent service on my Ford truck. I will return and use the Koons service department again with out hesitation. They fixed it when others had no clue what they were doing and they fixed it right. Though the cost was a little pricy I received great customer service, repairs were preformed in a timely mannor and they were done right. So for a few dollars more I have the comfort of knowing that my truck is up to spec and safe to drive and that the work was done right. No bull or lip service just real work that gets it done. Money well spent. Thanks to Randy Gabler and his crack team of mechanics. Thanks guys I'll be back. Best Paul A. Dols. More

It was easy to make an appointment and when I arrived they were quick to point me to my service adviser. My wait was comfortable and within the expected time frame. Checking out was just as easy. My a they were quick to point me to my service adviser. My wait was comfortable and within the expected time frame. Checking out was just as easy. My appointment was efficient and the services provided were reasonably priced. More

We drove 70(140 round trip) miles to see a car that we were promised was in great condition with low mileage. We had found the car online and it looked great in the picture. When we arrived we were shocke were promised was in great condition with low mileage. We had found the car online and it looked great in the picture. When we arrived we were shocked to see that the car had major scratches on 3 out of 4 fenders and a huge dent below the driver's side door. Two of the rims were terribly scratched. Sounds like it just cosmetic right? Well the car's airbag light remains lit after starting and the glass fell out of the convertible top when we tried it out. We live in Maryland and there's no way this vehicle could pass inspection there. The salesman did offer to repair everything to make the sale, but this car had too many red flags. It did have low mileage but for a 2005 with only 25k miles it was in terrible condition. I just wish they had been honest about the condition of the car. It would have saved us a lot wasted time, money and effort. They really need to update their Internet picture to reflect the true condition of this car. The price would have been good if the car had been ready to sell. More

In my dozens of dealer transactions in buying a vehicle over the years, these folks are the best. Friendly, helpful & true to their word - it don't get no better. They seem to enjoy providing friendly cu over the years, these folks are the best. Friendly, helpful & true to their word - it don't get no better. They seem to enjoy providing friendly customer service - rare commodities today. Other dealers should take notes from this crew. More