Koons Falls Church Ford

Soufiane was an outstanding sales associate. He was very knowledgeable of the used vehicle I purchased. He has excellent customer service and you can tell he is a very easy going associate who did not "pres knowledgeable of the used vehicle I purchased. He has excellent customer service and you can tell he is a very easy going associate who did not "pressure" my wife and I into making a purchase. He seemed to be a honest and, more importantly, genuine person to work with. I purchased my vehicle on a Sunday and he even helped to changed my wheel locks from one vehicle to the other (same car, just different years). This is the second used vehicle I have purchased from Koons Ford. Nothing against Koons Ford in Annapolis, but my experience at Koons Ford, Falls Church with Soufiane was much better. Soufiane also sent me a packet with the brochure for the year make and model of my vehicle as well as the window sticker. The price was good, service was excellent. All my needs for a used car purchasing experience were met. More

We walked into Koons Ford in Falls Church to test drive the 2012 Ford Mustang GT. Chaz Bryant was our salesman and showed us a California Special edition and explained the features and specs of the package the 2012 Ford Mustang GT. Chaz Bryant was our salesman and showed us a California Special edition and explained the features and specs of the package compared to the standard GT. We took a week to decide if we were going to move forward with the deal. Chaz was very low-key and did not pressure us at all, but followed up in a timely manner during the week to see if we had any questions. We returned to Koons with a tall order. We were trading both of our vehicles in for a specific Mustang GT/CS from another dealership and a used SUV. After driving several SUVs, I found a 2006 Ford Explorer that I loved and Chaz was also able to walk through all the features of the car, even though it was a used sales deal. The team at Koons was very friendly and low-pressure. We would definitely recommend Koons to anyone looking to buy a new or used vehicle. More

The documentation was not clear on the service provided and the cost of that service. A better breakdown on the value for price would be helpful and the cost of that service. A better breakdown on the value for price would be helpful More

I've used the service dept at Koons in Fall Church for years - first with a Dodge, and then with a Ford. I come all the way from Capitol Hill, but their Metro shuttle make them the easiest to get to/from years - first with a Dodge, and then with a Ford. I come all the way from Capitol Hill, but their Metro shuttle make them the easiest to get to/from. Always good work - appreciate having them there when I need them. More

Prompt service and service friendly,it is hard to find a dealership today that has qualified service personal ,with koons ford I have found one that will call and inform you of what's needed or how long it dealership today that has qualified service personal ,with koons ford I have found one that will call and inform you of what's needed or how long it will take to finish the job,and also my job was warranty work and a oil change and I was informed of what time it would be ready and they delivered my truck at that time. More

I would like to pass on some laudatory comments in regard to the outstanding customer service provided to me by Jason Tredway. I am one of those individuals that procrastinated on repairing items on my truc to the outstanding customer service provided to me by Jason Tredway. I am one of those individuals that procrastinated on repairing items on my truck and having required maintenance service checks completed. When I initially brought my truck in, Jason provided me a detailed list and then went about taking care of things. Along the way, there were delays in obtaining the proper parts; Jason kept me informed and provided me a loaner vehicle so I would not be without transportation. Jason went above and beyond to ensure the services at Koons was professional and met my needs and I truly appreciated that. Customer service in my book, goes a very long way and I will continue to have my vehicles serviced at Koons More

My family and I received a great service from Koons ford. Our dealers, Phil and Victor are very knowledgeable and accommodating throughout the process. They offered us a great deal and an affordable price fo Our dealers, Phil and Victor are very knowledgeable and accommodating throughout the process. They offered us a great deal and an affordable price for our 2011 explorer. Overall, a great experience and we will definitely come back. I am absolutely going to recommend Koons ford to my friends. Also, Phil and Victor to associate with them. More

It was a very long interval before I traded in my Explorer for a new Escape. Dealing with Koons was great compared to my other car buying expriences. I'd visited over July 4 weekend but not yet rea Explorer for a new Escape. Dealing with Koons was great compared to my other car buying expriences. I'd visited over July 4 weekend but not yet ready to purchase at that time. Met the salesman, Dale, at that time and discussed with him the various options I was looking for in an Escape. He followed up with me later when a new delivery arrived and I visited the lication to check them out. Finally settled on the Escape Limiited and got down to business on the deal. I must say this was as close to no hassel as a car buying experience can obtain. There was no pressure and it was a pleasant experience all around. I've had the new Escape for a week now and just love it. I'll be back to Ford and Koons for another purchase again. More

Amazing . I cameback again for the second time. This is the greatest place ever I love the customer service. The staff is so friendly. I would def recommend to friends and family the greatest place ever I love the customer service. The staff is so friendly. I would def recommend to friends and family More

I would liket to thank Mr. Joe Hopson for all his help regarding the maintenance visit of my Ford Explorer today, July 25, 2011. It was a pleasure doing business with him because, as always, he went out regarding the maintenance visit of my Ford Explorer today, July 25, 2011. It was a pleasure doing business with him because, as always, he went out of his way to process the visit in a expedient manner and to help me with courtesy, patience with all questions and savings for the client. I would like to congratulate his supervisor, Mr. Teasdale, and Koons Ford for having such an exemplary employee - someone who is always ready to help his clients with a smile and kindness. More