Koons Falls Church Ford

I've owned a number of cars in my 60+ years. This is the first time I've done extenseive research, made an offer, and purchased a car without feeling pressured. After the first test drive, I did most of my first time I've done extenseive research, made an offer, and purchased a car without feeling pressured. After the first test drive, I did most of my communication with Koons via email. I will say that even though you think you've got the price nailed down, you don't. I still had to spend more time than I wanted in the dealership. But, everyone was professional and helpful during the process. My sales associate, Chaz Bryant, was especially personable and knowledgeable about the vehicle I was interested in (2012 Focus). He demonstrated all the features and offered to help anytime I had questions after my purchase. If you want a pleasant, low-key experience purchasing a vehicle, go talk to Chaz at Koons. Also, Sean Felder in Finance was great at finalizing the sale. I had a loan approved through my credit union, but Sean got me a better rate at a local bank. More

I had an experience that upset me very greatly, then a Customer Relations person by the name of Maria Scicli called me back and fixed the problems with no delay! Koons Ford should get rid of the jerks in Customer Relations person by the name of Maria Scicli called me back and fixed the problems with no delay! Koons Ford should get rid of the jerks in sales and give this lady a promotion! Someone who treats people with such dignity and respect. Another dealer would be silly not to steal her away! That was the best thing about our purchase. More

I have just bought my third car from Koons Falls Church Ford, this time because I decided I wanted to have Randy Gabler continue to service any car I bought and because Randy referred me to Jeff Ottenberg Ford, this time because I decided I wanted to have Randy Gabler continue to service any car I bought and because Randy referred me to Jeff Ottenberg for consultations on my purchase. In fact, I ended up with a second Ford Escape. As a general matter, I do not look forward to the prospect of selecting and bargaining for a new car, but I was treated with respect and my prior business with Koons was acknowledged and valued. Good work, gentlemen! More

The staff at Koons Ford were courtious, professional and performed excellent service on my Ford truck. I will return and use the Koons service department again with out hesitation. They fixed it when others performed excellent service on my Ford truck. I will return and use the Koons service department again with out hesitation. They fixed it when others had no clue what they were doing and they fixed it right. Though the cost was a little pricy I received great customer service, repairs were preformed in a timely mannor and they were done right. So for a few dollars more I have the comfort of knowing that my truck is up to spec and safe to drive and that the work was done right. No bull or lip service just real work that gets it done. Money well spent. Thanks to Randy Gabler and his crack team of mechanics. Thanks guys I'll be back. Best Paul A. Dols. More

It was easy to make an appointment and when I arrived they were quick to point me to my service adviser. My wait was comfortable and within the expected time frame. Checking out was just as easy. My a they were quick to point me to my service adviser. My wait was comfortable and within the expected time frame. Checking out was just as easy. My appointment was efficient and the services provided were reasonably priced. More

We drove 70(140 round trip) miles to see a car that we were promised was in great condition with low mileage. We had found the car online and it looked great in the picture. When we arrived we were shocke were promised was in great condition with low mileage. We had found the car online and it looked great in the picture. When we arrived we were shocked to see that the car had major scratches on 3 out of 4 fenders and a huge dent below the driver's side door. Two of the rims were terribly scratched. Sounds like it just cosmetic right? Well the car's airbag light remains lit after starting and the glass fell out of the convertible top when we tried it out. We live in Maryland and there's no way this vehicle could pass inspection there. The salesman did offer to repair everything to make the sale, but this car had too many red flags. It did have low mileage but for a 2005 with only 25k miles it was in terrible condition. I just wish they had been honest about the condition of the car. It would have saved us a lot wasted time, money and effort. They really need to update their Internet picture to reflect the true condition of this car. The price would have been good if the car had been ready to sell. More

In my dozens of dealer transactions in buying a vehicle over the years, these folks are the best. Friendly, helpful & true to their word - it don't get no better. They seem to enjoy providing friendly cu over the years, these folks are the best. Friendly, helpful & true to their word - it don't get no better. They seem to enjoy providing friendly customer service - rare commodities today. Other dealers should take notes from this crew. More

I am a small business owner with very little extra time on my hands. I have purchased about a dozen commercial vehicles over the last 20 years and this was by far the easiest. Since I already purchased on my hands. I have purchased about a dozen commercial vehicles over the last 20 years and this was by far the easiest. Since I already purchased a Transit I knew what I wanted to pay for it. Dale was my sales person and he made the process so easy. He found the van I wanted, outfitted it with want I wanted and delivered it with all the paper work to my office. I am in DC and he dropped it off and took the Metro back to work. The entire process took a total of one hour over about three days. He followed up the next week with the tags and I received the title in the mail in about two weeks. I highly recommend Dale for all your commercial vehicle needs. More

I received excellent customer service from Randy Gabler and Josh Wheeler when I brought my 98 mustang GT in for service in Mid June. My air conditioner in my car did not work. To repair the air conditioner and Josh Wheeler when I brought my 98 mustang GT in for service in Mid June. My air conditioner in my car did not work. To repair the air conditioner I needed three parts and one of those parts Ford no longer made. Both Randy and Josh immediately started looking for the part on e-bay and any other source that might have the part. We did find one company that had the part, but when I ordered the part it was never delivered and final the order had to be canceled. Josh went out of his way to build the part I needed for my car. If Josh had not built the part I would have been without air conditioning in the middle of the summer. So I wanted to let Ford know what great employees you have. More

Koons Falls Church was rated as great in all areas because the experience that I had with this dealership has renewed my faith in buying a new car. I had done extensive research on the vehicle that I because the experience that I had with this dealership has renewed my faith in buying a new car. I had done extensive research on the vehicle that I was interested in because I expected an adversarial experience. The price and options that I ended up with was better than I expected. I felt like I had a partner in the experience instead of the someone trying to get the most money out of me. My experience in dealing with them was so positive that I decided to purchase even though I was leaving the area soon. This caused issues with the title that was no fault of the dealership. The tags and title department worked with me throughout the process of titling in another state while deployed to Iraq. They went way above and beyond what I would have expected; an absolute pleasure. Koons has a fan for life. More