Koons Falls Church Ford

Mr. Joe Bond straight from the warm welcome he gave us was genuinely interested in what we were looking for in a car. His extensive knowledge (the good and the bad) not only of the cars currently on the was genuinely interested in what we were looking for in a car. His extensive knowledge (the good and the bad) not only of the cars currently on the lot but of other brands and past models was impressive and comforting. His honesty about pricing details and comparisons to other brands was a comfort for me in my decision to continue my ownership of a Ford Focus. Even his continued support and hard work to get financing and making sure I was taken care of after he had already made a sale, shows true and genuine concern for a customer’s needs and concerns. In the end his effort helped me get into a new Focus that exceeded my expectations. The car is so much more than I thought I was able to acquire and for the price I could afford. Everyone at the dealership seem genuinely interested in my needs in a car which put me at ease that the car I bought would be one I actually wanted. More

When I was shopping around for the truck Ford Expedition EL Limited for a best deal with multiple dealers, I came across Koons Falls Church and minute 1 experience till I took delivery was amazing. Victor, EL Limited for a best deal with multiple dealers, I came across Koons Falls Church and minute 1 experience till I took delivery was amazing. Victor, kept txting me on a Saturday (next day I placed online request), and he's very responsive and knows the right way to reach out to me, by keep txting me. I was amazed the way he was responding as it looks to me a personalized sales experience. I went around the whole day to multiple dealerships, and finally I told Victor that I'll meet him around 7 PM, the time they close. By the time when I reached his office, it's five minutes past 7, and he was there waiting for me. He didn't rushed me through the whole process even after getting late that too on a weekend. I kept pushing him for more rebates, being a typical buyer. He was very patient and friendly, explaining me what they get and had a clear transparency in the whole process. Finally, almost after 2 hours of negotiation, he got me the deal satisfying me, after convincing his managers 2-3 times. He was very sportive listening to me as a customer, even though I didn't give him any hopes of closing the deal till the last minute. Finally, I got the deal and did the documentation. When I walked out that night, I thought he's done with me as he finished the deal. But, he continued his caring service for next 3 days I took the delivery of the vehicle. I wish him to get more business and continue having his attitude of sales in his own style. Brandi, helped me thro' the documentation and advised me with the maintenance & service plans. Overall, it's a great first experience for me purchasing the car in this country. More

Joe is very professional and friendly, and he works hard to resolve my questions and concerns. It was a great shopping experience at Koons with Joe Bond. to resolve my questions and concerns. It was a great shopping experience at Koons with Joe Bond. More

I needed a car. My very first contact was with Natt and he put me in contact with Jason Gingras. We exchanged emails and I had a pre-approved loan. After a couple of days of the email exchange, we nailed d he put me in contact with Jason Gingras. We exchanged emails and I had a pre-approved loan. After a couple of days of the email exchange, we nailed down a date for me to come it. Jason is a manager, who is very friendly and who will go above and beyond to make sure that his customers are completely happy with their purchase. On the day that I arrived Mr. Gingras greeted me and Mr. Kader Ferradi assisted me with all of the paperwork and loan approval; within in 4 hours I had a car that I was comfocomfortable with and had excellent gas mileage plus is quite sporty. Both Mr. Gingras and Mr. Ferradi walked me through the process with ease. They answered all of my questions and when I requested a couple of things; they really came through for me. I am very pleased with my 2010 ford focus se. I recommend that you definitely purchase from Koons Ford and see Natt, Kader or Jason. They are excellent. More

Koons Ford in Falls Church and Victor Bishidze give superb service. Last fall, I purchased my first american car and and last weekend family just purchased a 2nd car from same dealership! Own both th superb service. Last fall, I purchased my first american car and and last weekend family just purchased a 2nd car from same dealership! Own both the Escape and Fiesta and Ford makes great cars. Victor was very knowledgeable and could compare and contrasts other american and foreign cars. He is very helpful and customer focused. The dealership made us great deals on both cars. I am very pleased with the service. More

The whole buying experience was low pressure but Joe Bond and Joe Blanco answered my questions directly and quickly. Negotiating the deal was straightforward, I was always treated with respect, and I got a and Joe Blanco answered my questions directly and quickly. Negotiating the deal was straightforward, I was always treated with respect, and I got a truly fair price. Elizabeth Parker and Brandi Tovar made the the whole paperwork process much easier than I expected and Elizabeth Parker explained everything extremely well. I will go to Koons first when purchasing another car. More

Joe was absolutely wonderful to work with. He was extremely knowledgeable, professional and very nice. He didn't try to 'sell a car' - he tried his hardest to help us find what we needed for the pri extremely knowledgeable, professional and very nice. He didn't try to 'sell a car' - he tried his hardest to help us find what we needed for the price we wanted. We loved working with him and will definitely recommend him to others. More

I dealt with Ryan while trying to get special order parts for my car. He asked questions to make sure he had the right parts for me, and even came out to look at my car to be sure what he was ordering was c for my car. He asked questions to make sure he had the right parts for me, and even came out to look at my car to be sure what he was ordering was correct. It was a special part that couldn't be returned, and he wanted to be sure he got it right on the first try. He was nice and very knowledgeable with Ford Parts. I will definitely go back to Koons Ford and go to Ryan for parts in the future. More

Horrible to work with - lie, unethical, dont follow though on anything. Awful attitudes - overall worst experience ever!! Should be ashamed to call yourself a business. though on anything. Awful attitudes - overall worst experience ever!! Should be ashamed to call yourself a business. More

Jeff made the whole process so easy! I called him, told him the car that I wanted, and what I was willing to pay for the car. Not only did he have the exact vehicle, but he was able to beat the price I to him the car that I wanted, and what I was willing to pay for the car. Not only did he have the exact vehicle, but he was able to beat the price I told him. I will definitiely by another car from Jeff and Koons Ford. Easiest, most pain free car buying experience Ive ever had. More