Koons Falls Church Ford

Jeff Ottenberg gave us exceptional customer service over the phone, via email, and in person. We live on the Eastern Shore of Maryland so a casual visit to Koons in Falls Church, Virginia was not a great o the phone, via email, and in person. We live on the Eastern Shore of Maryland so a casual visit to Koons in Falls Church, Virginia was not a great option. We did our research online and visited a local Ford dealer to look at a similar vehicle. Other dealers could not beat the price that Jeff gave us and we did all the preliminary work through phone, emails, and the internet. Jeff had the vehicle ready to go when we got there. We breezed through the buying process and were on the road in less than an hour as promised. Jeff delivered on all his promises (unlike some other dealers that we tried to work with) and we are extremely happy with both the buying process and our vehicle! Thanks Jeff and Koons Ford! We will definitely recommend you to anyone looking to purchase a Ford vehicle. More

As a first time car buyer, Joe helped walk me through the process. He worked with me in ways that were outside of his job description. Joe respected my budget and priorities.. He was also kept in mind that I process. He worked with me in ways that were outside of his job description. Joe respected my budget and priorities.. He was also kept in mind that I lived an hour away from the dealership and only required me to come down once, which was to pick up my new car. We communicated various ways including email, text, and phone conversations to discuss details prior to signing. I knew that Joe had my best interest in mind. I couldn't be happier with the service he and the employees at Koons Ford provided me. More

My husband and I had been searching for a particular vehicle for a few weeks, when we finally found it online with Koons Ford of Falls Church, VA. Their prices were competitive and Soufiane Laamine was vehicle for a few weeks, when we finally found it online with Koons Ford of Falls Church, VA. Their prices were competitive and Soufiane Laamine was exceptional! My husband was on Furlough for a few weeks, and Soufiane called weekly to check up on us and patientelly worked with us. Needless to say, my husband went back to work on a Thursday and we purchased our vehicle on Saturday! We were soo impressed with the professionalism of Soufiane and the quality and price we received at Koons Ford of Falls Church, VA. We definitely will recommend Koons Ford of Falls Church with our family, friends, and associates! More

Jeff Ottenberg is a great dealer. He really knows his cars and customers. He takes the time to know what you want and to be honest with you. cars and customers. He takes the time to know what you want and to be honest with you. More

Viktor was extremely helpful and knowledgeable about the vehicle options and features. He is easy to work with and genuinely wanted me to be happy with my vehicle selection. vehicle options and features. He is easy to work with and genuinely wanted me to be happy with my vehicle selection. More

Filled out information on website describing 2002 Mustang that I wanted to SELL to dealership. Wrote in the comment section that I was not in the market to buy a car but that I'm interested in selling one. that I wanted to SELL to dealership. Wrote in the comment section that I was not in the market to buy a car but that I'm interested in selling one. Phil Halle immediately emailed/called me. I had a very nice conversation with him and explained again that I wanted to wholesale a car to them. Phil said that they were VERY interested, that this is a car they'd very much like to have on the lot, and tried to talk me into making an appointment. I told him that I wanted him to give me a ballpark offer based on my description so I wouldn't be wasting a trip if they weren't even close. Phil said they could do that and that all I needed to provide him with was the VIN number. I emailed it to him within the hour and then left him a voicemail also to make sure he knew I'd sent it. Phil didn't return my call that day. He didn't call me back the next day. I called the dealer and explained that I hadn't heard from him and asked if I should be speaking with someone else. The receptionist apologized repeatedly and told me that she would make sure that he called me back that day. Still no call. The next day I called and asked for the used car manager. I was connected with Kermit. After explaining that I hadn't gotten any response from Phil, Kermit apologized and blamed it on the fact that they were just very busy. I described the car again. It's a 2002 Mustang Base Convertible, all leather, excellent condition with the exception of the usual rock chips on front end from driving. The rest of the car is scratch-less and the interior is also in exc. condition. It has a clean carfax report. The only history of damage on the car was a scraped rear bumper that had been professionally repaired through insurance. Kermit guaranteed me that he'd have a price range within the hour. He said to email him the VIN number. I described the car again in the email and forwarded the original email that I'd sent to Phil that had the VIN number on it. Later that day Kermit emailed saying that he still needed the VIN. I responded telling him to scroll down and that he'd see it in the forward. No response. The next morning I sent another email to him explaining that I'd already sent the VIN but was sending it again since I hadn't gotten a response from him. Finally, after three days of going round and round with this, Kermit replied, "Sorry for not responding to you yesterday, but the range I'm getting is 1500-3500". My reply was, "U MUST Be looking at the wrong car. I've already been told by two dealers what the book is. Even the buick dealer said they didn't want a convertible mustang but offered $4500. Wholesale is $5500-6000. Glad I didn't drive to you. I most definitely will not shop there given the fact it's taken 3 days to get such an insulting offer. What a waste of time!" Here's how I believe this should have been handled. First off, Phil should have gotten back to me the same day as promised whether the news was good or bad. If, after speaking with whomever makes these decisions, it was decided that there was no interest in a great condition 2002 Mustang Base Convertible, that should have been communicated to me quickly and honestly. With that said, since Kermit knew I'd already spent three days dealing with this, he should have said they really weren't interested and that he wouldn't offer wholesale book value for the car. Getting such a lowball ridiculous offer is obviously only going to insult what might have been a future customer. I'm a very busy guy. That's why I was considering taking the lazy way out in wholesaling this car. I don't have the time it takes to sell it on my own. I definitely didn't contact Koons in order to waste time. This may be the second or third time in my life I've taken the time to type a complaint like this. All I can say is that the lack of professionalism displayed by these guys should should be a warning to those considering doing business there. More

Jeff responded to my internet inquiry. He was extremely responsive and helpful. When I arrived at the dealership the car was ready to go, loan approved, contract waiting for me. After a test drive (on my responsive and helpful. When I arrived at the dealership the car was ready to go, loan approved, contract waiting for me. After a test drive (on my own, Jeff said "go as long as you want") I finished the paper work without ever leaving Jeff's office. This is the quickest, simplest car purchase that I've ever made! More

My experience in purchasing my new car could not have been any better. I was treated very fairly and with ultimate courtesy. I have never had a better experience. The reason for these comments is Vikt been any better. I was treated very fairly and with ultimate courtesy. I have never had a better experience. The reason for these comments is Viktor Beshidze. He walked me thru the purchase completely and thoroughly explaining each step. I had gone into the search for a car with some fear; Mr. Beshidze eliminated all my fears. I cannot compliment him highly enough and my experience at Koons Falls Church Ford. More

I walked into Koon's Ford not knowing what to expect. This was my first time at a car dealership and all I knew was what I had heard from others, mostly bad. So when I met Viktor, I was very wary. Here This was my first time at a car dealership and all I knew was what I had heard from others, mostly bad. So when I met Viktor, I was very wary. Here was the evil car dealer that I had heard so much about. HOWEVER, Viktor's friendly, honest personality soon won me over and I began to relax as we discussed what I was looking for and a bit about the car buying process. Viktor clearly explained how things worked and the steps we'd be taking in finding the car I was looking for. We went out on a test drive of a 2014 Ford Fusion and Viktor was able to answer all my questions and concerns. We went over details and talked money and Viktor made me an offer that was exactly what I was looking for. Needless to say I purchased my first new vehicle and have Viktor to thank. He is a great guy and I'm certainly glad he was the one to guide me along in my first dealership experience. I would recommend Viktor to anyone who is looking to buy a car and have complete confidence that they will as satisfied with their purchase and experience as I am. More

My experience working with Viktor and Koons Ford to buy a new car was superb. Viktor was genuinely interested in helping me find the right car for what I needed and wanted. We looked at the Escape, Edge, a new car was superb. Viktor was genuinely interested in helping me find the right car for what I needed and wanted. We looked at the Escape, Edge, and Explorer models. Viktor was incredibly patient while I checked out and test drove each model (changing my favorite choice multiple times during the process). He asked the right questions and always answered the right answers with complete knowledge of the pros and cons for each of the Ford models as they pertained to my needs. I ended up purchasing the Edge and I honestly could not be happier with my choice. Viktor and Koons really worked hard to get an honest solid sale price for the car and everybody was happy. All around a 5 star experience. I highly recommend Viktor as a salesperson to work with for finding the right car. He cares about his customers and will never try to get you to buy something before you are ready or that is not the right fit for you. More