Koons Falls Church Ford

The experience was overall quite positive. I had a good idea of the type of make and model I wanted but had a few lingering questions about the particulars of the different technology packages. Victor was idea of the type of make and model I wanted but had a few lingering questions about the particulars of the different technology packages. Victor was very patient and helpful, answering my questions and giving me time to get used to the features/options in the vehicle. Victor never tried to push features or accessories I was not enthusiastic about and the price they offered conformed to what was promised on the Internet, which was excellent. Overall, despite working out the final details of the purchase, setting up the insurance and going over the financing, the entire process only took and few hours and they have continued to follow-up and been available for further questions or concerns. More

Very pleased with the quality attention we got at Koons with Souffiane's help. None of that crappy sales talk and just meeting OUR needs and WANTS, not the dealership's needs and wants! Grateful for frien with Souffiane's help. None of that crappy sales talk and just meeting OUR needs and WANTS, not the dealership's needs and wants! Grateful for friendly faces and the extended courtesies above and beyond. Thank you! More

Viktor was very helpful with my purchase. We corresponded via email prior to my appointment, and during my appointment he took the time to answer all my questions and address all of my concerns. My only comp via email prior to my appointment, and during my appointment he took the time to answer all my questions and address all of my concerns. My only complaint was the finance agent I worked with to iron out financing details. I did not appreciate him trying to sell me gap coverage on my financing. The amount I financed was significantly less than NADA trade once my down payment and trade-in were accounted for, and gap insurance was unnecessary. All in all though, I had a good experience at this dealership. More

Soufiane was busy with another customer when we came in without an appointment but he happily greeted us. He helped us through the car buying process from offering test drives to giving us a great price f without an appointment but he happily greeted us. He helped us through the car buying process from offering test drives to giving us a great price for the both the trade in and the new purchase. After a few days he called to make sure we were happy with the new vehicle and gave us good news that the dealership found us a better loan! I've dealt with a lot of dealerships and Koons Ford made it easy! What more can you ask for? More

We started our buying process with the Internet Sales Manager Scott Snyder the evening before. After some emails between Scott, myself and another manager, Jeff Ottenberg, we had narrowed our options on Manager Scott Snyder the evening before. After some emails between Scott, myself and another manager, Jeff Ottenberg, we had narrowed our options on particular vehicles and arrived at a generally agreed upon price. We arrived at the dealership at 7:30 on a Friday night and were met by Victor whom Scott had instructed to take care of us. Victory was polite, friendly, and knowledgeable. He answered all our questions and provided us with many options of availability. He took us on 2 more test drives of different engine types when we said we were still undecided. We made our decision, found the vehicle that matched all our requirements and finished the negotiations with Victor as the price quoted by Jeff earlier was still in effect. Nothing during the process made us feel like we were being taken advantage of. Victor had our vehicle cleaned and prepared for us while we finished up with the finance office with Brandi. Again this process was very painless. I had received a pre-approval from a nation bank prior to arriving and when Ford Motor Credit could not meet that rate, the finance officer was able to get me a lower rate from her relationship with that bank than my pre-approved rate. There were no hard up-sells in the finance office and we wrapped everything up around 10:30pm. Victory then spent an extra 20 minutes or so giving us a quick tutorial on the electronic functions of the vehicle, linking our phones to the systems and showing us how to use the voice activated features. This was an easy and stress free buying experience and I would recommend Koons, Victor, Scott, Jeff and the rest of the team highly. More

Viktor was extremely friendly and knowledgeable. He took the time to find out what I wanted, go over my options, and then locate the exact car that I wanted, at the right price. the time to find out what I wanted, go over my options, and then locate the exact car that I wanted, at the right price. More

Joe Bond was very responsive and customer-service oriented and I received the car that I wanted. He went above and beyond to accommodate what I wanted. oriented and I received the car that I wanted. He went above and beyond to accommodate what I wanted. More

Amazingly poor communication, ignorance, rude. The guy does not keep a promise and does not apologize for that. The worse experience ever! I would prefer to deal with a machine than a person like this. does not keep a promise and does not apologize for that. The worse experience ever! I would prefer to deal with a machine than a person like this. More

Victor was friendly, knowledgeable, and willing to work with me on on my new car purchase. I got exactly what I wanted! Communication was also excellent. Highly recommend! with me on on my new car purchase. I got exactly what I wanted! Communication was also excellent. Highly recommend! More

This is the fourth F-150 I've purchased and by far the best experience. Friendly, knowledgeable and efficient. Lots of new electronics on the vehicle that were all explained very clearly. The paper wo the best experience. Friendly, knowledgeable and efficient. Lots of new electronics on the vehicle that were all explained very clearly. The paper work went smoothly and everything was ready when I got there, nice quick process. I got top dollar for my trade. Thanks Jeff and Phil and all at at Koons Ford. With much Gratitude, Anthony Dicken. More