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Koons Falls Church Ford

Falls Church, VA

3.6
626 Reviews

1051 East Broad Street

Falls Church, VA

22044

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Showing 626 reviews

August 03, 2024

Everything that I needed taken care for this routine maintenance service, was, and fast and prompt. More

by dspower33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phuc
Aug 05, 2024 -

Koons Falls Church Ford responded

We are glad to hear that our team took care of everything. Thanks for choosing Koons Falls Church Ford!

July 06, 2024

My service advisor, Art, was very professional, courteous, and transparent in handling my car and the billing process. More

by drbor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Jul 08, 2024 -

Koons Falls Church Ford responded

We're delighted to hear that Art provided professional and transparent service at Koons Falls Church Ford. Thanks for sharing your positive experience!

July 06, 2024

I do not recommend this dealership. They sold me a truck but didn’t complete the documents so I am not able to get a registration for the car. Very irresponsible and unprofessional peop More

by linaribokiene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel sales, Usuf finance manager, Sam/ Sean sales manager, Latina accounting
Jul 08, 2024 -

Koons Falls Church Ford responded

We apologize for the frustration and inconvenience you've experienced. This is not the level of service we strive to provide, and it's concerning to hear about your difficulties with documentation and communication. We would like to resolve this matter promptly; please reach out directly so we can assist you further. Thank you, Gail Jasper - Customer Relations Manager - 703-241-7200 ext: 19101

July 05, 2024

Had the pleasure of buying my first car with Edward Pennington and his team. Cannot recommend this process with Edward enough. The entire time he was extremely patient and well informed for all my ques More

by Breneman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edward Pennington
Jul 05, 2024 -

Koons Falls Church Ford responded

Breneman, we're delighted to hear that Edward and the team at Koons Falls Church Ford made your first car-buying experience stress-free and enjoyable. Thanks for recommending us!

June 23, 2024

Do not service your vehicles here. It is an absolute waste of time. I brought my vehicle in for an oil change and my car was not even moved for 4 hours. Not to mention I had an appoint More

by Ben Dover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deshaun
Jun 24, 2024 -

Koons Falls Church Ford responded

Ben, I'm really sorry to hear about your experience. We strive for timely and efficient service, so it's disappointing that we fell short during your visit. I'd like to discuss this further with you and see how we can make things right. Please reach out when you have a moment. Thank you, Mike O'Neil - Service Manager - (703) 241-7200 ext. 19200

June 15, 2024

I had a very disappointing experience with Koons Falls Church Ford Service Center. I brought my car in for a 7am appointment to diagnose an issue and didn't receive any updates despite multiple calls. Whe More

by Wmdaniel0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike O'Neil
May 28, 2024

All items that we needed to be addressed were taken care of by the dealership. More

by TAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phuc
May 28, 2024 -

Koons Falls Church Ford responded

Thank you for choosing Koons Falls Church Ford, we appreciate your positive feedback!

May 23, 2024

So much to say and so little time. My wife and I gave this place benefit of the doubt more times than deserved. When Phuc Pham our service advisor screamed at my wife and then hung up More

by HUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phuc Pham
May 24, 2024 -

Koons Falls Church Ford responded

This is very concerning to hear, and we sincerely apologize for any unprofessional behavior you experienced. We strive to treat all our customers with respect and courtesy, so this feedback is troubling. If you're willing, please reach out directly so we can address your concerns further. Thank you, Mike O'Neil - Service Manager - (703) 241-7200 ext. 19200

May 06, 2024

Used car purchase was fine, no issues. Everything else, terrible. They refuse to honor a fuel door repair they committed to. And they sent me a check for "overpayment" that ended up bounci More

by PEDRO21113
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
accounting, sales
May 06, 2024 -

Koons Falls Church Ford responded

Pedro, I'm sorry to learn about the issues you've encountered, especially regarding the fuel door repair and bounced check. This is not reflective of our commitment to customer satisfaction. I'd like to personally look into this matter for you - please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Gail Jasper - Customer Relations Manager - 703-241-7200 ext: 19101

May 06, 2024

Bought a 2019 mustang gt. Rafael the sales guy was a very helpful. When financing with Shant it was a nightmare got a loan from another bank that i told him, was trying force More

by Jonathan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ghony , shant, eduardo
May 07, 2024 -

Koons Falls Church Ford responded

Jonathan, I'm really sorry to read about your experience. It's important that our customers feel confident in their purchases and it sounds like we fell short here. We'd certainly like the opportunity to discuss this further with you and see what can be done to rectify the situation. Please reach out at your earliest convenience so we can address these concerns directly. Thank you, Gail Jasper - Customer Relations Manager - 703-241-7200 ext: 19101

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