Koons Falls Church Ford

What a farce We stopped in and clearly told the salesman and sales manager that our purpose was to only to browse and redeem the $50 gift card for test driving a n We stopped in and clearly told the salesman and sales manager that our purpose was to only to browse and redeem the $50 gift card for test driving a new car offer I recieved at the DC Auto Show. Chris the Salesman was new, and we test drove a Ford Explorer. Meanwhile, the dealership assessed our vehicle, in accordance with the Koons promotion at the time to offer 25% over Kelley Blue Book (KBB). After the test drive, the sales manager Chris joined our discussions, and offered $500 trade-in for my vehicle. KBB says my vehicle is worth 2300-3750 for a trade-in. We asked what our other vehicle might be worth, and Chris came back with $9000. KBB says between 11000 and 13000. We were there over four hours, and subjected to a high pressure sales tactic. Oh, yes, we never received our $50 gift card. We will not return. More

Well Done I've neither written reviews nor planned on ever doing so, but upon purchasing a new truck from Koons, Victor asked if I felt comfortable doing so and I've neither written reviews nor planned on ever doing so, but upon purchasing a new truck from Koons, Victor asked if I felt comfortable doing so and here I am. Knowing exactly what I wanted, I called Koons Falls Church and set up a test drive with David Mason. First impression upon walking in was great- everyone stood up and asked who and what I was looking for and how they could help. I take it because Georgia David is fairly new, Victor came over to assist me as well. The two of them were more than appreciative of my business. Again, knowing exactly what I wanted, I came in with a price in mind and Victor/David worked to get down as close as possible to that number. Bottom line, I went to a few dealerships and Victor/David beat those others on price of a new F-150 by $1,000 with all fees, taxes, tags etc. included. I even walked out my first day after some negotiating and David said he "knew" I was going to come back, so he put the truck in the back of the lot to save it. Doesn't get much better than that. Koons Falls Church, David, and Victor, want your business and are willing to do whatever it takes to make your time there pleasurable and up to all expectations. Well done to Koons. More

Buying a new car from another state I could not find a Fusion Hybrid configured like I wanted local. Through Auto trader I found that Koons Ford had one. I called and worked with Osman, I could not find a Fusion Hybrid configured like I wanted local. Through Auto trader I found that Koons Ford had one. I called and worked with Osman, over the phone and through email. He made the purchase trouble free and without problems. I worked for 2 weeks with another dealer that could not get the out of state purchase correct. Osman had no problem, he met me at the Airport and drove me to the dealer, where we finished the paperwork in short time. I have bought about 15 cars since 1966. I would like to say this was by far the most pleasant, stress free purchase I have made. Even though I had to fly 650 miles to take possession and a 650 mile drive home, it could have been a disaster. Osman was an extremely knowledgeable, very friendly and a pleasant person to deal with. I purchased from this dealership because Osman was diligent on following up with calls and emails without being pushy. No other salesman from here, Jacksonville Fla, Maryland or Detroit that I talked to did.There were not many Fusions Hybrids here in north Alabama to pick from. I felt totally non hassled and at ease with Osman. Its the first time I can say, I didn't feel weary after negotiating for a car. He treated me like family and with respect and was extremely pleasant to deal with. I did not feel any phoniness about him. Things have changed in the car sales business because of the Internet, and Osman knows how to deal with it. I got what I wanted at the price I was happy with, without all the headaches. I would not hesitate to purchase again from him and this dealership over a local one here in Alabama or any place else. More

Osman was extremely helpful. I did extensive research and called/visited several dealerships in the area. Osman worked with me to provide the best price and service in the area. I look forward to recommendin called/visited several dealerships in the area. Osman worked with me to provide the best price and service in the area. I look forward to recommending as many people as possible to purchase their new Ford from Koons through Osman. More

Another fabulous streamline experience with Jeff! We have been buying cars from Jeff for 14 years now. Just purchased our 15th vehicle from him. Jeff goes out of his way to make buying a car an great have been buying cars from Jeff for 14 years now. Just purchased our 15th vehicle from him. Jeff goes out of his way to make buying a car an great experience and he has become part of our family. With two of our four kids driving now, Jeff sold them their first cars as well!! The next two will be purchasing their cars from him when the time comes for them. We will never buy a car from anyone else so hopefully Jeff doesn't have plans on retiring anytime soon! More

This was by far one of the best car shopping experiences. I shopped at other deleaships before and was quite hesitant to continue my car search until I got to this dealership. I purchased my ford edge from I shopped at other deleaships before and was quite hesitant to continue my car search until I got to this dealership. I purchased my ford edge from Osman Aberra and not only was he professional but also helpful and very informed. I would recommend this dealership to anyone shopping ford. I had a fantastic customer experience.. Thank you Osman for all your hard work! I love my new ford Edge! More

Osman Aberra was by far one of the best salespeople I've worked with. He kept me posted daily and got me a deal I was comfortable. I would recommend him to anyone looking for a great deal. I've worked with. He kept me posted daily and got me a deal I was comfortable. I would recommend him to anyone looking for a great deal. More

This was my first time purchasing a vechicle online and found the truck that I wanted on Koons's website. First let me say that I never set foot in their dealership. The whole process was done online and found the truck that I wanted on Koons's website. First let me say that I never set foot in their dealership. The whole process was done online and over the phone. My salesman Osman Aberra was the best! He is new to this dealership and really trying to make a name for himself. He went out of his way to do everything possible to make me satisfied with my purchase. I reside over two hundred miles from the dealership and Osman even delivered the truck to me. If your are in the market for a new Ford then I sincerely suggest going to Koons of Falls Church and asking for Osman. I have been purchasing vehicles for forty plus years at quite a few dealerships and never had a transaction go as simple and as smoothly as my purchase with Osman. More

My husband and I visited Koons Ford of Falls Church to consider a purchase of a Ford Escape. The sales person who worked with us was mainly,Victor Alba. He showed us cars on the lot as well as a nearby lo consider a purchase of a Ford Escape. The sales person who worked with us was mainly,Victor Alba. He showed us cars on the lot as well as a nearby lot with lots more cars. He was so very patient with us as we looked a long time, changing our mind about such things as the color of the vehicle we were interested in purchasing, etc. Victor was very knowlegeable about the vehicles, showing us various features, but also letting us just look with no interference. In making a decision to purchase other staff members, including Joe Bond, Jason Allen and Joe Blanco, were very friendly, courteous and patient. After returning the next day to fill out the paper work and pick up the vehicle, Victor Alba showed us all the features of the vehicle and how to program such things as our cell phones. Our overall experience was very positive and I would recommed anyone considering a purchase to use Koons Ford of Falls Church and ask for Victor! More

The staff at this dealer did everything that they could to make sure that my experience was as comfortable and smooth as possible. Osmond and Nate were very friendly and attentive to me during my entire vi to make sure that my experience was as comfortable and smooth as possible. Osmond and Nate were very friendly and attentive to me during my entire visit at the dealer. Jeff listened to my needs and made it happen! My expectations were definitely exceeded by the staff. I am happy! More