Koons Falls Church Ford

called a 10 day payoff for a reason Ok so I traded in my truck August 25th and it has still not been paid off. Now it's past due so guess who will be getting a late payment on their cred Ok so I traded in my truck August 25th and it has still not been paid off. Now it's past due so guess who will be getting a late payment on their credit, yeah me. I even called last week before it was due and was told by Josh that they would overnight the payoff before it was due. He was told the day after I got it to cancel the extended warranty but something tells me that didn't happen either. I talked to them today and they just did the tags on it. A month later. Geez. More

Fair, friendly, accommodating, and knowledgeable Russel Walker was able to meet our wants, needs, and desires. He was a straight shooter and knew the F150 lineup. Would gladly buy another vehicle fro Russel Walker was able to meet our wants, needs, and desires. He was a straight shooter and knew the F150 lineup. Would gladly buy another vehicle from him when the time comes. More

Best Car Buying Experience I came here unsure of what exact car to buy. The associate who helped me, Russel Walker, was extremely helpful in helping me make a decision. We test I came here unsure of what exact car to buy. The associate who helped me, Russel Walker, was extremely helpful in helping me make a decision. We test drove many cars and he showed me all the special features in them. At the end of the day I left with a Mazda 3 and I absolutely love it! It has many features that I love and I would definitely recommend this dealership and this associate to help you out when you are looking for a car. This dealership has the best quality of customer service I have ever experienced, thanks to the help of Russel Walker. More

My Sales Representative Aaron Kahn did a great job. First, he was very friendly. He knew the product, Ford Escape, and was able to answer all of my questions about the vehi Aaron Kahn did a great job. First, he was very friendly. He knew the product, Ford Escape, and was able to answer all of my questions about the vehicle. I had a budget to stay within and he worked with all of the BIG GUYS to get me to a comfortable payment. Thank you Aaron! Sharon Byers More

No pressure and great customer service! Great customer service from Randy who completed all my service needs. Mechanic was Josh who did an excellent job. No unnecessary buying pressure what Great customer service from Randy who completed all my service needs. Mechanic was Josh who did an excellent job. No unnecessary buying pressure whatsoever. Awesome! More

Service visit Susan Larkin is my customer rep and she always welcomes me with a smile and a positive attitude. I would recommend her to anyone who needs service fo Susan Larkin is my customer rep and she always welcomes me with a smile and a positive attitude. I would recommend her to anyone who needs service for their Ford vehicle. I really enjoy my Ford Fusion and am so happy I purchased it. More

Reza Kabir, very accommodating! I traveled fron South Carolina for the purchase of my Honda. Reza was very accommodating, even picked me up at the airport. I was in and out in a few I traveled fron South Carolina for the purchase of my Honda. Reza was very accommodating, even picked me up at the airport. I was in and out in a few hours! Thanks Reza! More

Pleasure purchasing a car with Ronny Valdez We had a wonderful experience at Koons Falls Church working with Ronny Valdez, especially after having a horrible experience at Jerry's Ford Annandale We had a wonderful experience at Koons Falls Church working with Ronny Valdez, especially after having a horrible experience at Jerry's Ford Annandale. Ronny was very accommodating, giving us water and asking if we would like lunch while we waited. The entire car buying took about two hours, and we were able to leave with a much nicer car than we expected. It was a real pleasure to work with Ronny and Joe. More

Smooth and Easy This place is great. The buying experience was very smooth. I love my new Focus!! Osman Aberra was very helpful through the whole process. He was prep This place is great. The buying experience was very smooth. I love my new Focus!! Osman Aberra was very helpful through the whole process. He was prepared when I came to buy the car and had it ready for me to test drive. I definitely would recommend Osman and Koons Ford! More