Koons Falls Church Ford

Update: It's 9/10/24, Niles was to overnight me paperwork on 8/27/24 and still no paperwork. Temp tags are expiring for 7th time. I contacted Koons rather irritated, i did you the term "This xxxx paperwork on 8/27/24 and still no paperwork. Temp tags are expiring for 7th time. I contacted Koons rather irritated, i did you the term "This xxxx needs to get done". I believe after almost 7 months I get to use a curse word. They didnt like that word and Accounting Dept placed me o "hold". As i type this still on hold for 14 mins and counting. Beforeplaced on hold they said they are not getting email responce from Finance. I suggested to the Accounting dept they need to walk to an office to get a personal responce. She said she would send ANOTHER email. Hold time now 18+ min.... More

John Evans went over and beyond to help me. He gave me the best dealership experience, never had one like it. It was easy, simple, quick, best of all, I left a happy customer. Would recommend t He gave me the best dealership experience, never had one like it. It was easy, simple, quick, best of all, I left a happy customer. Would recommend this Koons falls church to everyone, and send them to John. Thanks for the great experience!! More

Azizi made the buying process pleasant and stress-free! The dealership was well organized and clean. I'm hopeful that the out-of-state registration and transfer of my trade-in tags will go just as smoothly The dealership was well organized and clean. I'm hopeful that the out-of-state registration and transfer of my trade-in tags will go just as smoothly since I have 4 years remaining on them! More

I LOVE my service rep, Deshaun! He understands what I/my truck needs and takes care of it! His communication skills are fabulous! He understands what I/my truck needs and takes care of it! His communication skills are fabulous! More

Just want to recognize on Brian’s professionalism on helping us explain how my car will be serviced for tire replacement. It went smoothly and satisfied with the work that was done. Our wait time is not helping us explain how my car will be serviced for tire replacement. It went smoothly and satisfied with the work that was done. Our wait time is not boring because we can go to the nearby stores. The Koons Ford office has all the amenities if I chose to stay too. More

This dealership stinks. They sold a used car with defects and refused to honor the 'we owe' paperwork until they were cajoled into doing so. They did not respond to emails They sold a used car with defects and refused to honor the 'we owe' paperwork until they were cajoled into doing so. They did not respond to emails or phone calls sent or made to multiple people at the dealership. They are rude and incompetent. AVOID! More

I was never called to say my vehicle was finished. 2 days no car. They were not apologetic they didn't do the work that was supposed to be done. Awful 2 days no car. They were not apologetic they didn't do the work that was supposed to be done. Awful More

My son sold a car to Koons and he is still waiting for a check after 1 month. This is xx i have never waited more than a few days for a check. may have to take them to court. Would not or sell to with this check after 1 month. This is xx i have never waited more than a few days for a check. may have to take them to court. Would not or sell to with this dealer. They also don't return your calls. signed pissed. More

DO NOT GO HERE. STAY AWAY. The service department at this place is criminal. They’ve had our car for TWO WEEKS and refuse to contact us or return a single phone call STAY AWAY. The service department at this place is criminal. They’ve had our car for TWO WEEKS and refuse to contact us or return a single phone call despite us calling multiple times and leaving multiple messages. They haven’t even diagnosed the issue with our car yet, much less moved on to actually performing the service. It’s insane. If I wasn’t solo parenting this weekend without help, I would go there right now and take the car back. More

Customer service was outstanding! Polite and very helpful even called an Uber for me to pick up my car! Both gentleman were great, at checkin gentleman made sure parts were available Polite and very helpful even called an Uber for me to pick up my car! Both gentleman were great, at checkin gentleman made sure parts were available so my car could be worked on that day and check out was the gentleman who called the Uber and got my car for me right away More