Koons Falls Church Ford

DO NOT GO HERE. STAY AWAY. The service department at this place is criminal. They’ve had our car for TWO WEEKS and refuse to contact us or return a single phone call STAY AWAY. The service department at this place is criminal. They’ve had our car for TWO WEEKS and refuse to contact us or return a single phone call despite us calling multiple times and leaving multiple messages. They haven’t even diagnosed the issue with our car yet, much less moved on to actually performing the service. It’s insane. If I wasn’t solo parenting this weekend without help, I would go there right now and take the car back. More

Customer service was outstanding! Polite and very helpful even called an Uber for me to pick up my car! Both gentleman were great, at checkin gentleman made sure parts were available Polite and very helpful even called an Uber for me to pick up my car! Both gentleman were great, at checkin gentleman made sure parts were available so my car could be worked on that day and check out was the gentleman who called the Uber and got my car for me right away More

Everything that I needed taken care for this routine maintenance service, was, and fast and prompt. maintenance service, was, and fast and prompt. More

My service advisor, Art, was very professional, courteous, and transparent in handling my car and the billing process. courteous, and transparent in handling my car and the billing process. More

I do not recommend this dealership. They sold me a truck but didn’t complete the documents so I am not able to get a registration for the car. Very irresponsible and unprofessional peop They sold me a truck but didn’t complete the documents so I am not able to get a registration for the car. Very irresponsible and unprofessional people. I have been dealing with this for two months and nothing has been solved, they have been just pushing me around from one worker to the next and no one is taking accountability. Even the sales manager doesn’t want to help or solve this issue. Accounting person is avoiding questions. AVOID THIS DEALERSHIP AT ALL COSTS. IT IS NOT WORTH THE TROUBLES THEY CAUSED ME. More

Had the pleasure of buying my first car with Edward Pennington and his team. Cannot recommend this process with Edward enough. The entire time he was extremely patient and well informed for all my ques Pennington and his team. Cannot recommend this process with Edward enough. The entire time he was extremely patient and well informed for all my questions. His team helped me decide what my best options were for trading in my car and helped me make sure I got the best options for what I wanted. He was very respectful and responsible for my budget and expectations, also VERY good about timing and never kept us waiting. I was always nervous about feeling cheated or lied to at a car dealership and this team could not have changed my mind more. This was a great stress free experience and I fully contribute that to his help. I will be sending all of my friends who need cars to Edward and would suggest him to anyone who isn’t completely comfortable with this process, or who needs help making sure they are in the right car. Definitely a valuable resource to have in your corner. More

Do not service your vehicles here. It is an absolute waste of time. I brought my vehicle in for an oil change and my car was not even moved for 4 hours. Not to mention I had an appoint It is an absolute waste of time. I brought my vehicle in for an oil change and my car was not even moved for 4 hours. Not to mention I had an appointment scheduled ahead of time. They are also not willing to accommodate for wasted time. Their “courtesy” pick up and drop off service is extremely late, to the point where I had to pay for my own transportation. I took my car back and went to Sheehy in Springfield, Virginia. Oil change was completed in 40 minutes. Avoid Deshaun if you want your car to be serviced in a timely manner, people that were taken care of after me were already gone. More

All items that we needed to be addressed were taken care of by the dealership. of by the dealership. More

So much to say and so little time. My wife and I gave this place benefit of the doubt more times than deserved. When Phuc Pham our service advisor screamed at my wife and then hung up My wife and I gave this place benefit of the doubt more times than deserved. When Phuc Pham our service advisor screamed at my wife and then hung up on me a day later we've decided to part ways with Koons Ford of Falls Church as well as the Ford brand. Buyers BEWARE! Extremely unprofessional! More