Koons Falls Church Ford

Very upset at the fact they lie to you just to get you to come to the store. You get here and it isn't what you expected. I was trying to purchase a car and th at the fact they lie to you just to get you to come to the store. You get here and it isn't what you expected. I was trying to purchase a car and they kept asking me to come in person. I explained that I've been through this process before and I wanted this to be smooth. I came the first time and I told them I did not want to come back unless the deal was solid. They had all paperwork so me being there was not necessary. Finally they told me everything is set all i need to do is come in and sign some papers to walk away with this car. Well me trusting them I came in and just like the first time I was misled.apparently I needed even more information. THIS SHOULD HAVE BEEN TAKEN CARED OF. They do not care about the customer, they just want the sale and will say anything to waste your time. I will never recommend this place. I've been to plenty of dealerships and this is the only one that was so misleading. If I could write to the owner I would. Yours truly, Very upset customer! More

Great Service! I've been shopping for a car for awhile now. I received help the minute I walked in by Osman Aberra. He was extremely friendly, attentive, and helpful I've been shopping for a car for awhile now. I received help the minute I walked in by Osman Aberra. He was extremely friendly, attentive, and helpful. He focused on what was important to me and found me a car. I walked away as a happy new car owner! Mr. Aberra really took care of all of my needs More

Third lease in a row from Koons Ford Another great experience with Koons Ford and Jeff Ottenberg. This is the third consecutive Ford I've leased with Jeff, and I'll continue to go back. Another great experience with Koons Ford and Jeff Ottenberg. This is the third consecutive Ford I've leased with Jeff, and I'll continue to go back. Jeff makes the leasing process simple and painless. He's more than willing to work with you to accommodate your vehicle and cost requirements. I highly recommend Koons Ford and Jeff. More

Great service and professionalism Great overall experience even after the sale. Everyone was upfront and appreciative of my business. Will come back to koons for my next car/s! Great overall experience even after the sale. Everyone was upfront and appreciative of my business. Will come back to koons for my next car/s! More

I love my Fusion!! Osman Aberra took his time to find me the right car. I love my Fusion. I will recommend this dealership and Osman to everyone. Thanks again to Koons F Osman Aberra took his time to find me the right car. I love my Fusion. I will recommend this dealership and Osman to everyone. Thanks again to Koons Ford. More

great experience many thanks to Osman Aberra for a great experience and a wonderful customer service. I'm very happy with my new car. It was an excellent recommendatio many thanks to Osman Aberra for a great experience and a wonderful customer service. I'm very happy with my new car. It was an excellent recommendation. More

Excellent service Russell Walker and Viktor made my first car purchase smooth and easy. They we really helpful in accommodating my needs and requirements. I would recom Russell Walker and Viktor made my first car purchase smooth and easy. They we really helpful in accommodating my needs and requirements. I would recommend this dealer to anybody. More

Best sales experience!! Thank you Jeff Ottenberg. I encourage everyone in the DC metro area to contact Jeff for a Ford. The best sales experience I have ever received. Tru Thank you Jeff Ottenberg. I encourage everyone in the DC metro area to contact Jeff for a Ford. The best sales experience I have ever received. Truly a professional in all aspects of the sales process. I really appreciated the time spent with my family to ensure our smooth transition into our new vehicle. I'll be sure to buy all my cars from him and to recommend others do so as well. More

Sold and Bought several cars Just recently sold my truck to Koon's, as always Jeff Ottenberg made the experience painless and effortless. I will be coming back to see Jeff soon on Just recently sold my truck to Koon's, as always Jeff Ottenberg made the experience painless and effortless. I will be coming back to see Jeff soon on the purchase of my new vehicle. Always a pleasure dealing with Jeff and Crew. More

Hybrid Fusion best car I have ever had. Jeff made buying my Fusion so easy and stress free. He explained the all the whole process, so there was no confusion or bad surprises. He then expl Jeff made buying my Fusion so easy and stress free. He explained the all the whole process, so there was no confusion or bad surprises. He then explained about how to get future service work done, to keep my car working for me for a long time. More