Koons Falls Church Ford

Quick, Easy and Always Accomodating I 've been using this dealership for 12 years. That means 12 years with the exact same truck. They've been very good to me, and have consistently en I 've been using this dealership for 12 years. That means 12 years with the exact same truck. They've been very good to me, and have consistently encouraged me to get the service done in a timely manner. That is the reason, I've been able to hold on to this truck for 12 years. At this point, its in such good condition (because of their guidance), I would actually need a really good excuse to get rid of the vehicle.....and I don't have one. More

Great Customer Service! Pedro was a pleasure to work with - he listened to what I wanted - the features that were important to me. He was available when I arrived - attentiv Pedro was a pleasure to work with - he listened to what I wanted - the features that were important to me. He was available when I arrived - attentive and made the purchase very easy. The finance officer was quick, easy - did not keep me waiting - I was in and out with my new Fiesta within 3 hours. More

Friendly quick service Shawn was friendly and helpful when i took my Dad's Lincoln in for and oil change and inspection. Out in less than an hour. Shawn was friendly and helpful when i took my Dad's Lincoln in for and oil change and inspection. Out in less than an hour. More

Great service From check in to check out, first rate service. Fast and everything done as requested just under 1 hour. Nice and clean waiting area. It's all good From check in to check out, first rate service. Fast and everything done as requested just under 1 hour. Nice and clean waiting area. It's all good. This is not like your grandfather's Ford dealer. Service as good as Mercedes or BMW dealers in the area. The only thing lacking is that they don't wash the car after a service (even routine) like the luxury car dealers do but that's alright. More

Great service at Koons Ford Falls Church My oil change took less than an hour. The service techs did a full inspection of the vehicle and the 3K check was perfect. The service person, Kevin L My oil change took less than an hour. The service techs did a full inspection of the vehicle and the 3K check was perfect. The service person, Kevin Lacki, was very friendly and offered me coffee or water for free at the waiting lounge. New Service area is clean, neat, organized and the construction of the new sales area will be really nice. More

F150 Repair A little over a week ago I made the intelligent decision to take an F150 into a tight garage and drive a little too quickly following a friend, turn s A little over a week ago I made the intelligent decision to take an F150 into a tight garage and drive a little too quickly following a friend, turn sharply, and hit a wall. I contacted my insurance company following this incident, and I picked a location close to where I live for the repair. This was the Koons Falls Church body shop. From the moment I got there until the moment I picked up my vehicle after it was repaired, the staff there treated me extremely professionally and friendly. The mechanic ( can't remember his name) was very respectful about the incident and cooperative with the repairs, the enterprise agent that works out of that location is friendly and very helpful, and I never saw the receptionist without a friendly smile on her face...she was awesome. The repair did not cost as much as I thought it would and insurance covered most of it. And they sent me an update by email and text every day to let me know the status of my truck. Overall it was a very pleasant experience, and I'm definitely looking forward to working with them again the next time I challenge a wall to a game of chicken. Oh, and I got the truck back looking brand new! More

Quality Ford Service Fantastic service! Randy Gabler does a super job of getting my Ford Tuarus serviced in a timely manner. I trust Randy and Koons Ford. They're the only Fantastic service! Randy Gabler does a super job of getting my Ford Tuarus serviced in a timely manner. I trust Randy and Koons Ford. They're the only one that I let service my car. More

Didn't even have to go to the dealership! After having a terrible experience at my local Ford dealership, I almost went with a different automaker for my lease. However, I thought I would give After having a terrible experience at my local Ford dealership, I almost went with a different automaker for my lease. However, I thought I would give it another go and found Koons Falls Church Ford on Cars.com. Although they are over 275 miles (3 1/2 hours) away from me, I figured for the deal they were offering I would travel that far! I made a simple inquiry regarding lease payments, and Jeff Ottenberg got back to me within an hour with a variety of lease prices based on mileage. Jeff was absolutely wonderful throughout the entire process, answering my many emails, getting us approved quickly and even getting the car delivered to Pennsylvania! I leased it sight unseen, they delivered it to my door and we signed the papers in my driveway! One of the easiest transactions we have ever been a part of! Simply put, Koons Falls Church Ford has great prices, great service, and great customer service! I would recommend them in a heartbeat! Thanks again Jeff! More