Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Falls Church Ford
Falls Church, VA
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 615 reviews
September 15, 2015
Great Deal...very satisfied! My company recently purchased a Ford Transit Connect Van for a prototype project. I had visited a few other Ford dealerships before purchasing at Koo My company recently purchased a Ford Transit Connect Van for a prototype project. I had visited a few other Ford dealerships before purchasing at Koons Ford. The whole experience was very good...we did have some slight delays in processing the final paperwork but they apologized for the delay and took care of us. I have definitely recommended Koons Ford to my company for any other new car purchases. More
by jtl_ensco
Employees Worked With
Russell Walker
August 30, 2015
wasted time DO NOT DEAL WITH JOE!!! LOTS OF WASTED TIME!!!! I was going to buy a Subaru STi... sales dude took me on a five minute test drive basically around t DO NOT DEAL WITH JOE!!! LOTS OF WASTED TIME!!!! I was going to buy a Subaru STi... sales dude took me on a five minute test drive basically around the block in traffic, pulled back up and he asked me if I wanted to buy it. Wow, he knew nothing about the car or basically anything and ALL he asks me is if I am going to buy it?? I had some correspondence with him back and forth, and then began talking to a sales manager named Joe. Talking to him on the phone, at first I appreciated how blunt he was but it turned into rudeness and a complete lack of any professionalism. I really like to the car and it was a good price so I let them know how interested I was, and I would be in the next day. That day I did the online financing form and everything and was slated to go into literally buy the car right after I got out of work. Well Joe emailed me and said there was a lot of interest in the car so they raised the price by $1,000. CAN YOU SAY BAIT AND SWITCH??? Well I had to email yet another manager to have them on or the first price that they had told me the day before. After all of this bull crap, and waiting to hear from them I go to the dealership and he finally emails me and tells me he sold the car.ARE YOU KIDDING ME??? I feel bad for whoever bought it because they paid an extra $1,000, which I am guessing is why he did not sell the car to me. I was totally screwed by this place and I had lots of my time wasted. TERRIBLE, UNPROFESSIONAL & SKETCHY. I'm going to make sure to share this review on every website possible so no one else have their time wasted by them. More
by carbuyer111
Employees Worked With
Joe Blanco
August 23, 2015
Horrible Experience, Lost $ dealing with them I called them about a car they advertised on Autotrader and made an offer which was rejected. They called me the next morning and offered a reasonable I called them about a car they advertised on Autotrader and made an offer which was rejected. They called me the next morning and offered a reasonable counter offer which I accepted and they agreed. Since it was a Saturday and my bank closed early, I went down and got a bank check to seal the transaction. They then called me back and told me that they couldn't sell the car for the price we agreed on and it would be $1,250 higher but the sales man was trying to work something out. He then called back saying his price being $1,250 higher was firm. So I did not do the deal and now I'm out of pocket $20 for the bank check which I need to redeposit. When I find another car I'll have to have another bank check re-issued and out of pocket another $20. These guys can not be trusted. More
by Chas
Employees Worked With
Soufiane Laamine
August 19, 2015
I'm really satisfy The service is awesome I like I never been there before bout I recommend they have a great service ...I will be back again for prevent service The service is awesome I like I never been there before bout I recommend they have a great service ...I will be back again for prevent service More
by 79101984Alex
Employees Worked With
Shawn Sutton
August 18, 2015
Overall best experience at a dealer! Jeff was the easiest car professional I have ever dealt with. He made the process run soo smoothly and was very courteous and respectful of my time. H Jeff was the easiest car professional I have ever dealt with. He made the process run soo smoothly and was very courteous and respectful of my time. He answered all my calls send emails fast send efficiently. I can say the process was fun and easy! We are very happy customers ; ) The Jeffords Family More
by Erin J
Employees Worked With
Jeff Ottenberg
August 12, 2015
Professional, helpful, reliable. Outstanding! Jerry Seaton and Jeff Ottenberg are a professional, helpful, and reliable sales/service team. It's because of them that I have 3 Fords - all from Koo Jerry Seaton and Jeff Ottenberg are a professional, helpful, and reliable sales/service team. It's because of them that I have 3 Fords - all from Koons. Can't say enough about their excellent customer service! More
by jmaalouf
Employees Worked With
Jerry Seaton, Jeff Ottenberg
August 11, 2015
It was the worst service ever. I would never recommend this dealer to anyone and will personally never go back. There was nothing but trouble with the service department. I made an I would never recommend this dealer to anyone and will personally never go back. There was nothing but trouble with the service department. I made an appointment with the service manager and when I got there for service no one knew why, no appointment. I was told to come back another day. When I needed body work done they called to tell me the parts were in, kept my truck the entire day and called the end of the day to say the parts were not in come get your vehicle. So, if you want to do business with a company which misleads you, wastes your time and treats you like they don't want your business this is the place to go! Since I started driving I have had four Ford vehicles and this will be my last. I would never by another Ford because of the poor service provided by my local dealer. More
by Christopher Smith
Employees Worked With
Paul Gerardi- the service manager, Randy Gabler
August 11, 2015
Great service! The service was excellent, professional done with a minimum of hassle. Service Advisor ( Tadarryl Smith) as always, was knowledgeable and thorough. The service was excellent, professional done with a minimum of hassle. Service Advisor ( Tadarryl Smith) as always, was knowledgeable and thorough. . The waiting room is excellent; all the conveniences of home. More
by BigPatch
Employees Worked With
Tadarryl Smith
August 10, 2015
Excellent maintenance support of my Focus Koon's Falls Church continues to maintain its superb performance in maintenance for my Ford cars, extending back to 1978 and across more than a dozen Koon's Falls Church continues to maintain its superb performance in maintenance for my Ford cars, extending back to 1978 and across more than a dozen of them purchased from the dealership. Disclaimer: I have no financial or other ties to Koons Ford, but for 18 years had a commute of 90 miles round trip. Trade-in when the guarantee ran out and maintenance at the Falls Church location kept me "on the job" quite well. More
by Jim Beard
Employees Worked With
Randy Gabler
August 03, 2015
Easy process & going above and beyond! I had an emergency with my car and stopped off at 7 Corners Koons -- without an appointment. That did not keep Tadarryll from helping me get the car I had an emergency with my car and stopped off at 7 Corners Koons -- without an appointment. That did not keep Tadarryll from helping me get the car in for service & when I said I could leave it and walk home, he asked someone to drive me home. Later he called me to tell me exactly what was wrong and gave me options to have other things added that needed attention. Later in the afternoon he called again to say the car was ready for pickup (WHAT? I COULDN'T BELIEVE IT!) and offered for someone to come get me to come in to get the car. WOW! I purposely bought a Ford at this 7-Corners dealership so I could be close/walk to it -- not only do I love my Escape (now 9 yrs old), but an experience like this makes me realize I made the RIGHT DECISION! More
by Happy as a Clam
Employees Worked With
Tadarryll (Koons 7-Corners)
