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Koons Falls Church Ford
Falls Church, VA
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 615 reviews
December 03, 2015
Fastest service I've received at a dealership I purchased my car from this dealership in 2010 along with a maintenance package, so I've been getting all of my maintenance done here for 5 years. A I purchased my car from this dealership in 2010 along with a maintenance package, so I've been getting all of my maintenance done here for 5 years. At times the services has been slow (for example 2 hours for an oil change), but lately they've been fantastic. Today I got my 75000 mile service and it took less than an hour. I don't know if it's because of the improvements recently made to the facility or something else, but they've really stepped it up. Receipts for the service were emailed to me shortly after the service. Overall great experience. More
by JW779
Employees Worked With
Randy Gabler
November 25, 2015
disappointment with after purchase On October 30 I purchased a 2016 Ford Expedition everything went well during the transaction, but I took delivery of the vehicle with one set of keys On October 30 I purchased a 2016 Ford Expedition everything went well during the transaction, but I took delivery of the vehicle with one set of keys with the promise that the second key would be forth coming, I emailed Julio Moreno about the key and he said that he would make an appointment with a local Ford dealer to get the key made, as of today I have not heard from him nor anyone from your dealership. I have tried to call him but to no avail More
by Weefast
Employees Worked With
Julio Moreno
November 18, 2015
Best buying experience I ever had Awesome experience. Salesman Russell Walker took care of me. Quick and efficient. Couldn't be happier. Will definitely purchase next vehicle from Awesome experience. Salesman Russell Walker took care of me. Quick and efficient. Couldn't be happier. Will definitely purchase next vehicle from them. Follow up has been great as well. JP More
by JP Truck
Employees Worked With
Russell Walker
November 14, 2015
2 cars in 2 days For a couple reasons, I decided my first choice was not the right choice for me. After a quick phone call the next morning, I was able to make a secon For a couple reasons, I decided my first choice was not the right choice for me. After a quick phone call the next morning, I was able to make a second choice and picked up my beautiful new Mustang convertible later that day. Many thanks to Russel Walker & Jeff Ottenberg for their help. And patience ! More
by Marilyn49
Employees Worked With
Russel Walker, Jeff Ottenberg
October 31, 2015
Honesty in service Have dealt with service rep Randy Gabler for years with two cars and always found him to be honest in his assessment of my needs. More than once he h Have dealt with service rep Randy Gabler for years with two cars and always found him to be honest in his assessment of my needs. More than once he has assured me I didn't require the repair I thought I did. That is a rarity in the vehicle service industry. Never took my other cars to dealers until my Ford models because decades ago had a very bad dishonest service rep at Rosenthal dealership. More
by crawford jane
Employees Worked With
Randy Gabler
October 24, 2015
No hassle, new Focus! My girlfriend and I came in on a holiday and Yaz Sarraj greeted us politely. He took us to the other Koons lot to test out three different cars, answe My girlfriend and I came in on a holiday and Yaz Sarraj greeted us politely. He took us to the other Koons lot to test out three different cars, answered every question we threw at him and never pressured us at any point. I took over a week to decide and for a few return visits, he worked with my schedule to make sure the cars I wanted to see were front and center. On sale day, the staff was patient as I considered all financing options and Yaz spent time making sure the Focus was in pristine condition when the deal was done. He's since been communicative regarding specific questions I had throughout the process to make sure I know everything about the car. I may have been able to find a similar model elsewhere, but I doubt I would have been treated this well. Thanks to Yaz and Koons for making this so easy. More
by db58
Employees Worked With
Yazan Sarraj
October 17, 2015
Best Deal Ever!!!! We were so pleased with the attention we received at Koons...especially from Marcello Grimaldi and Jeff Ottenberg. They gave us royal treatment, the We were so pleased with the attention we received at Koons...especially from Marcello Grimaldi and Jeff Ottenberg. They gave us royal treatment, they were expeditious with all the details, and they couldn't have done more to make our new car experience more pleasing. We love our new Focus! More
by pwb72
Employees Worked With
Marcello Grimaldi, Jeff Ottenberg
October 17, 2015
Routine maintenance and Detailing As always, Randy Gabler took charge and had all maintenance and detailing accomplishes in a very timely manner. During the routine maintenance it was As always, Randy Gabler took charge and had all maintenance and detailing accomplishes in a very timely manner. During the routine maintenance it was noted that some compoents needed to repaced. I approved and Randy took action to complete the work. So I drove home in a squeaky clean car that running like a charm. Thanks Randy More
by R J Noble
Employees Worked With
Randy Gabler
September 25, 2015
Clearly didn't want my business I stopped in at Koon's Ford Falls Church to ask about the 2015 Ford Focus Electric. We were met by a salesman, and when asked, I said I was looking t I stopped in at Koon's Ford Falls Church to ask about the 2015 Ford Focus Electric. We were met by a salesman, and when asked, I said I was looking to see if they have a Focus Electric on their lot, or if there was someone who I could speak with about the car. The salesman went inside to ask, and came back to say that they didn't have that vehicle on the lot, there were none in the area, and that in fact, Ford was discontinuing that model in 2016. He asked if there was something else I was interested in seeing. I said "no" but that my friend was interested in talking to someone about a Fusion. While I was waiting for my friend, I decided to ask another salesman about the Focus Electric since a search the previous evening on-line showed at least three cars available in the Washington, DC area. The second salesman also told me that that model was being discontinued in the U.S. in 2016, and that they didn't have any available. He said it had something to do with a lack of available charging stations in the U.S. I then asked him if he could perhaps help me locate one since a search of the Ford.com website showed three cars available. His response was that they couldn't help me and suggested I call Ford Motors directly and ask them as they would be able to help me locate those three vehicles if they did exist. However, he did ask me if I was perhaps instead interested in the Fusion Energi Gas-Electric Plug-in Hybrid. I'm not sure why he thought I would be interested in a Plug-in Hybrid since he had just told me there was a lack of charging stations in the U.S., which is completely false. Clearly, this dealership had no interest in investing any time or effort in me, and provided me with several pieces of false information. For example, there is already information about the 2016 Ford Focus Electric on the Ford website. I would never recommend this dealership to anyone, and honestly, am completely surprised by its high rating given the complete lack of service I received. I have promptly taken my business elsewhere and am planning to by a Nissan Leaf instead. More
by neochen
Employees Worked With
Salesman name unknown
September 20, 2015
Outstanding! I took my new mustang for a recall, A service advisor named Shawn Murch took care of it so professionally. He made everything go so smooth and conveni I took my new mustang for a recall, A service advisor named Shawn Murch took care of it so professionally. He made everything go so smooth and convenient for me. It was the best experience I have ever had with the dealership service department. In fact, it couldn't have been better. I strongly recommend the Koons falls church for outstanding customer service. More
by Syd
Employees Worked With
Shawn Murch
