Koons Falls Church Ford

outstanding customer service called randy gabler at service dept to have car look at with no appointment had car fixed in a couple hours that what a call customer outstanding se called randy gabler at service dept to have car look at with no appointment had car fixed in a couple hours that what a call customer outstanding service More

Excellent Experience The level of attention I received was consistent with what I provide my own clients. I was so impressed with the offer and the salesman Yaz that I dro The level of attention I received was consistent with what I provide my own clients. I was so impressed with the offer and the salesman Yaz that I drove over 5 hours in a snowstorm (with a trailer in tow) to pick up my new Mustang GT. I will return to this dealer in the fall for the lease of a new F150 Limited. I will not deal anywhere else for Ford purchases, and I highly recommend Yaz and Koons Falls Church. More

2016 F-150 Order I recently ordered a 2016 F-150 with this location, we agreed upon a price (or so I thought) and the truck was ordered. I was asked to leave a deposit I recently ordered a 2016 F-150 with this location, we agreed upon a price (or so I thought) and the truck was ordered. I was asked to leave a deposit of $1000 for ordering the truck. I agreed to leave a deposit and called to give my credit card number for that deposit. I was never charged for a deposit, which is fine. I was notified when the truck arrived and drove over 100 miles to pick it up. After waiting for an hour or so, I was able to sit down to sign paper work. Well upon sitting down, I come to find out that the agreed upon price of this truck has changed or was not communicated properly. I was NEVER informed in any email communication or phone conversations that the agreed upon out the door price was including the $1000 deposit. So they either hid that from me, or decided to raise the price when they knew I had driven over 100 miles and figured I would cave and pay another $1000. So either they are a LIAR or are very poor in communication. I frequent forums for F-150s and Mustangs and have read about poor customer service on those boards for this location but they didn't post any details, so figured they were just a few odd situations since they never went into detail. This location is a little closer by a few miles than the other location I ordered my other vehicle from, so I assumed my experience would be the same. I wish I would have gone through the other Koons location of my other purchase or a local dealership that had agreed to match this price. Oh well, guess I will need to reach back out to them. This is not the first vehicle I have ordered. I ordered and purchased a 2016 Mustang GT from the Koons Sterling Ford location. When dealing with the Sterling location, we agreed upon a out the door price and was asked to leave a deposit for ordering for $500. I left a credit card for a deposit and it was charged. When arriving to pickup the mustang, the $500 was SUBTRACTED from the agreed upon price. It was not ADDED to the agreed upon price. That is how it is SUPPOSED to work. Deposits aren't supposed to hid the true price of the vehicle, they are supposed to be a down payment for ordering it. More

Good, reliable service , with customer-oriented employees. They were sensitive to my concerns, and kept the time and cost estimates right on with what was quoted. I know I , with customer-oriented employees. They were sensitive to my concerns, and kept the time and cost estimates right on with what was quoted. I know I'll be going back. I felt very comfortable in the dealings and appreciated the overall experience. More