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Koons Falls Church Ford
Falls Church, VA
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 615 reviews
May 22, 2016
A dealership with integrity Had a wonderful experience buying my first new car here. I had a terrible experience the previous day at another dealership and was honestly turned o Had a wonderful experience buying my first new car here. I had a terrible experience the previous day at another dealership and was honestly turned off of buying a car at all. My experience at Koons was amazing and really salvaged the whole experience for me. They were friendly, professional, respectful, and most importantly conduct their business with integrity (something that was lacking at the non-Koons dealership I visited). They didn't try to pressure me into anything and they were willing to price match a better deal I found at a competitor. They also offered me an appropriate price for my trade-in rather than lowballing me as their competitor had. It was an extremely pleasant experience and I highly recommend them and their sales person Phillip Sahno. More
by First Time Car Buyer
Employees Worked With
Alex Sandoval, Phillip Sahno
May 18, 2016
1st Time Buyer Mr. Walker Made My Experience Very Comforting. I Had Never Purchased A Brand New Vehicle Before, So I Had My Doubts. I Came In Looking For A 2013 & H Mr. Walker Made My Experience Very Comforting. I Had Never Purchased A Brand New Vehicle Before, So I Had My Doubts. I Came In Looking For A 2013 & He Was able To Put Me In A 2016. Mr. Walker Was Very Straight Forward, But Profesional. He Was Easy To Communicate With & He Is Very Knowledgeable. Once He Got To Know My Boyfriend & I & My Concerns, He Gave Good Advice & Reassurance Regarding The Purchase & Future Benefits Of The Purchase. Overall It Was A Great 1st Experience. Thanks Again Mr. Walker.. More
by ANITA S DARGAN
Employees Worked With
Tony Anzo {Finance}, Russel Walker
May 17, 2016
All employees are honest and capable---shows good leadership Outstanding services at KOONs all the time. Question, when is FORD going to make a modern update of the Mercury Sable station wagon? The size of Outstanding services at KOONs all the time. Question, when is FORD going to make a modern update of the Mercury Sable station wagon? The size of the Sable was perfect and Mercedes Benz copied the cars size and even the steering wheel. Mercedes is making their version of the Sable station wagon and doing well. More
by bellay,d
Employees Worked With
Randy Gabler, Tadarryl Smith
April 12, 2016
Rude and Unpleasant I went in last week to look at the F-150 as I was comparing it to the Chevrolet Silverado 1500. I was approached by Mike Hannon. He seemed like he w I went in last week to look at the F-150 as I was comparing it to the Chevrolet Silverado 1500. I was approached by Mike Hannon. He seemed like he was in a rush and was not actually interested in helping me find the right truck, more just making a sale or moving on. This became apparent when I informed him that I was about 1 month from actually purchasing and was doing my research. He proceeded to take out his business card, hand it to me, and say "when you are ready, call me." I have never received such appalling service. Apparently Koons does not hire sales staff that actually care about spending time with the customer, only people looking for a fast sale. I have not dealt with the service side or with management, but I doubt I would want to seeing as how their salesman treated me. More
by No Time to Waste
Employees Worked With
Michael Hannon
April 06, 2016
Koons Ford - The Best Dealership in Northern Virginia Koons Ford of Falls Church is the premier car dealership in Northern Virginia! My Service Advisor Randy Gabler is phenomenal! The Vehicle Technicians Koons Ford of Falls Church is the premier car dealership in Northern Virginia! My Service Advisor Randy Gabler is phenomenal! The Vehicle Technicians are excellent! More
by Mighty Mo
Employees Worked With
Joshua Wheeler, Randy Gabler
April 04, 2016
Russell is the best My husband just got a new Transit, and Russell was the best, he help us, his great, my husband was really happy with the van, Russell even made cookie My husband just got a new Transit, and Russell was the best, he help us, his great, my husband was really happy with the van, Russell even made cookies to my kids and brought to them ever time I was there, any way, if you need a car, please go see Russell, I'm coming back next year to get my Explorer and I already know who to see More
by Cepmonica
Employees Worked With
Russel Walker
March 31, 2016
Exactly What I Needed The purchasing process was quick and easy. Antoine explained the features of the vehicle during the test drive and explained everything in the paperwo The purchasing process was quick and easy. Antoine explained the features of the vehicle during the test drive and explained everything in the paperwork so that it made sense. Bottom line, he made our purchasing experience a good one. More
by Tominic
Employees Worked With
Antoine Tindal
March 14, 2016
Excellent Service! My husband and I bought our first truck with Koon's Ford in Falls Church. By the end of the process we are extremely happy with the final outcome and My husband and I bought our first truck with Koon's Ford in Falls Church. By the end of the process we are extremely happy with the final outcome and love our new vehicle. The truck was exactly what we wanted and had all the features we could have wanted. Tim Morgan, general sales manager, went above and beyond to get us the truck we wanted at a price range we could afford. He worked with us on multiple occasions and really got to know us and helped tailor the vehicle to our needs. We highly recommend working with Tim! In addition, Mike Bancroft, customer relations manager, was able to locate our perfect truck and have it brought down from another dealership so that we could look at the vehicle prior to purchasing. Once we did buy the car, Mike went above and beyond to help us set up the unique features to our liking as well as give us an overview of all the features and how to use them. More
by danielle
Employees Worked With
Tim Morgan, Mike Bancroft
February 26, 2016
Great Low Pressure Sale We went into Koons late at night with the goal of test driving a car we'd previously done some research on. After sometime in the lot we were greeted We went into Koons late at night with the goal of test driving a car we'd previously done some research on. After sometime in the lot we were greeted by Julio Romano who gave us some assistance in viewing a few cars. We test drove two cars, and viewed another at their secondary lot that night and then sat down with Julio to get some information on pricing. Both Julio and Ken Bell were incredibly friendly and gave us a couple options to consider. Given the hour we decided to sleep on the decision and received no pressure from the staff to finalize the deal. Ken and Julio then met us early the next morning, with the car we'd seen previously moved from their secondary lot, and we were able to test drive the car and make a deal. Overall it was a nice experience, no pressure, no hostility, great music playing over the speaker system, and overall polite and helpful staff. It was nice to buy a car without being pressured into something that was more then I wanted. Julio did a great job, from the get go, at learning what we wanted and working with us to meet our needs. More
by ransim
Employees Worked With
Ken Bell, Julio J. Romano, Angelo Karaca
February 23, 2016
Another great experience at Koons Ford Although i did not buy my 2011 Ford Fusion at Koons ( my buying service used another dealer), I've been taking my car to Koons in Falls Church since i Although i did not buy my 2011 Ford Fusion at Koons ( my buying service used another dealer), I've been taking my car to Koons in Falls Church since it was new. The service has been excellent - quick, thorough, helpful and friendly. My service manager Randy Gabler was excellent in all respects. More
by Pat46
Employees Worked With
Randy Gabler
