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Koons Falls Church Ford
Falls Church, VA
615 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 615 reviews
September 28, 2016
So far so fantastic After an awkward experience at the shop I decided to give it another try especially after getting a message from the manager. Walking to the door Mr After an awkward experience at the shop I decided to give it another try especially after getting a message from the manager. Walking to the door Mr Russel walker greeted me with a pleasant smile and a very friendly attitude beside his professionalism, he went out of his way to help even its not his department of work ,but shows how much he cares about his customers and the dealership he works at. he introduce me to mr kristan stanisclaus at the service department since service needed in my car, who took his time to explain everything related to my coverage, insurance, towing....in a very friendly, professional way and made my day after a very rough morning, Dealing with dealerships for the past 18 years, this is the first time someone explained to me every detail about my coverage thanks to Kristan. this two gentlemen should be rated 10 stars if I have the option:) by far the best service advisor I have dealt with without forgetting the amazing russel walker sales rep, But so far so fantastic, and will only deal with both of them next time so u better keep them there for a longtime if u want to have a good reputation for your dealership. They wash off all the negative experience I had there before. Thanks to both of you very much. And see you soon After they will be done with my service wait for a follow up folks, and a new review.:) More
by Casa-DC
Employees Worked With
Kristan Stanisclaus, Russel Walker
September 22, 2016
Great Blue Oval Experience The salespeople here were kind, made honest representations, handled service issues professionally, did not do a hard push and left us as satisfied cu The salespeople here were kind, made honest representations, handled service issues professionally, did not do a hard push and left us as satisfied customers. Unlike other dealer experiences More
by cheated
September 19, 2016
Couldn't have been happier. I couldn't have been happier with the service department and Kevin Lacki. He went above and beyond what I would have expected. They treated me like. L I couldn't have been happier with the service department and Kevin Lacki. He went above and beyond what I would have expected. They treated me like. Long time customer And I'm very thankful I went here. More
by Mtoo22
Employees Worked With
Kevin Lacki
September 18, 2016
Happy Repeat customer Jeff O was great as usual. Always a fair deal. I will keep coming back with people like that working there. Thanks again for the great service. Jeff O was great as usual. Always a fair deal. I will keep coming back with people like that working there. Thanks again for the great service. More
by Toxicavenger
Employees Worked With
Jeff Ottenberg
September 15, 2016
Great Service Appointment Very friendly staff schedule my service appointment. At the services was greeted very cordially by the staff. When they learned that i had a tied sche Very friendly staff schedule my service appointment. At the services was greeted very cordially by the staff. When they learned that i had a tied schedule Koons made arrangements to get me loaner so i can continue to do my work while my car is was been service. Excellent customer service and as always doing what it matters most taking care of my Koons car. Thank you ! More
by aaggkg
Employees Worked With
Kristan Stanisclaus
September 13, 2016
Good customer service From finance to used dealer sales and service. they understand what a customer needs and wants. Will recommend to friends who are looking for cars. From finance to used dealer sales and service. they understand what a customer needs and wants. Will recommend to friends who are looking for cars. More
by Ricardo Fontanilla
Employees Worked With
Tony Cruz, Shawn Murch, David Song
September 08, 2016
Great Customer Service Bought a new car from Koons Ford and from the salesman (Russell) to the finance guy (Tony) and everyone I came in contact with -- all were terrific. t Bought a new car from Koons Ford and from the salesman (Russell) to the finance guy (Tony) and everyone I came in contact with -- all were terrific. they made the buying process easy and enjoyable. S.B.M. More
by SCOTT MACKENZIE
Employees Worked With
Tony Anzo, Finance, Russel Walker
August 25, 2016
So glad my door is fixed! My driver side front door wouldn't open--had to crawl over to get out passenger side. TaDarryl was there to help--and my door part was in stock, than My driver side front door wouldn't open--had to crawl over to get out passenger side. TaDarryl was there to help--and my door part was in stock, thank goodness, labor done, check-ups completed--and I can now get out on my driver side. Thank you, TaDarryl and mechanics at Koons! More
by MaryC
Employees Worked With
Tadarryl Smith
August 24, 2016
They treated me like I was buying a Rolls Royce Every person who met me made me feel like I was their most important customer. Even on a busy Saturday, everyone was very concerned with my happiness Every person who met me made me feel like I was their most important customer. Even on a busy Saturday, everyone was very concerned with my happiness and gave full effort to completing my deal in every detail. They didn't rush, but took the necessary time to get everything right. My sales person, Russel Walker even offered to order dinner for me while we were taking care of business. I have no doubt that I will order my next car through him. More
by KSinArlington
Employees Worked With
Kay in Internet Sales, Phillip Sahno, Russel Walker
August 11, 2016
good service just keep it up well. First of all, I like the way the dealer manage the waiting room. it has hot coffee and food so make u feel quite happy. people are quite friendl well. First of all, I like the way the dealer manage the waiting room. it has hot coffee and food so make u feel quite happy. people are quite friendly over there. More
by Leo123
Employees Worked With
Julio Romano, Jerry Seaton
