Koons Falls Church Ford | Page 2

PROMISES BROKEN! ! Once again utter lack of professionalism and accountability. Now, after agreeing to pay for a loaner car because of their own failings, Koons - six ! Once again utter lack of professionalism and accountability. Now, after agreeing to pay for a loaner car because of their own failings, Koons - six months later - has refused to pay Enterprise, which has their collections department coming after us. I keep emailing 10 people at Koons, including the GM and other senior management and the response has been... can you guess? Non-existent. More

Clean, helpful, friendly, got the job done. Not too much pressure and they were competitive. Not too much pressure and they were competitive. More

Thanh you to Erick who’s helping me I appreciate Everything is fine Very god Everything is fine Very god More

Bought a car from them in the beginning of December. Still have not received my tags. It been a little over 30 days. My temporary tags have expired and I have been trying to reach the title and tags per Still have not received my tags. It been a little over 30 days. My temporary tags have expired and I have been trying to reach the title and tags person for the past 2 weeks and have not had a returned call. I was told someone would overnight ship another temporary tags but have not received anything and I’m unable to get a hold of anyone and no one is returning calls. They do try to give you multiple protections plans to “lower the interest rate” Update: Don’t think I will ever purchase a car from here again. Save yourself a hassle and go somewhere else. Drove all the way to the dealership on 1/17 due to my temporary tags expired after calling for weeks trying to get a hold of the tag and title department even left a message with the manager and didn’t receive a call back. I spoke to Karen who got a hold of the title and tags lady and they finally looked into getting my tags… Title lady said my emissions wasn’t done and they couldn’t give me tags until my emissions was done..so they needed me to bring the car back another day for service to do my emissions and issued me another set of temporary tags. I received an invoice the day I bought the car that the car I purchased had the certified check done, the inspection, and the emissions done.. after telling Karen my emissions said it was completed on the invoice. She had me text a photo of the invoice to show the title and tag lady that it was done and that I should receive my tags on 1/20.. waited all week for tags to come in the mail and nothing came. Last week I called Karen letting her know that my tags still didn’t come in the mail and she said someone was supposed to call me to tell me that I needed to bring my car in to service to redo my emissions because they apparently didn’t receive the emissions even though invoice said different..No one called for the past 2 weeks to let me know any update. I then had to drive all the way back to the dealership just for them to do the emissions that they claimed they did the first time even after paying extra for my car to be certified and the emissions wasn’t even done. After a few months of back and forth I finally received my tags on 2/3… More

The Rob’s Service team at Koons did a great job including a wash away of the winter chemicals! Done on time at less cost than initially planned. a wash away of the winter chemicals! Done on time at less cost than initially planned. More

Avoid this dealer at all costs. They sold us a new car and gave us a lower interest rate if we purchased multiple protection plans. This is not legal. We have spoken twice with t They sold us a new car and gave us a lower interest rate if we purchased multiple protection plans. This is not legal. We have spoken twice with the director of finance twice and apparently no one can help us or even bother to call. Just go somewhere else. More

Eric Juarez was very helpful throughout the entire process. He kept me updated to the status and cost. process. He kept me updated to the status and cost. More

Karen was very helpful in explaining to me the car options and features and since this was my first ev car I needed things to be explained to me. Not only that; she also helped setup the ford app and options and features and since this was my first ev car I needed things to be explained to me. Not only that; she also helped setup the ford app and registering my car on the app. She was very respectful also. Sam Ahmed was also helpful and explained my finance options. He was very patient with me until he has got the monthly payment to the amount that I could afford. Over all my experience with your dealer was extraordinary More

Great service, no haggling, Vernon Cochran was the best sales rep I have ever dealt with, he was knowledgeable, professional, and extremely helpful throughout the process. This is my third SUV from Koon’s sales rep I have ever dealt with, he was knowledgeable, professional, and extremely helpful throughout the process. This is my third SUV from Koon’s Falls Church since 1999 and they have been wonderful to work with. Honest, helpful, and dependable. You are treated as a true customer from purchase through the life of the vehicle. Highly recommend Koon’s for any vehicle in the future. More

Textbook bait and switch operation. I called 12/26/25 to check the availability of a Kia they had advertised on their web site. I gave the sales person the stock number. I never men I called 12/26/25 to check the availability of a Kia they had advertised on their web site. I gave the sales person the stock number. I never mentioned the name of the car, The sales person looked up the stock number and confirmed I was checking on the Kia EV-6 Wind. He said that car was sold. I thanked him and good-bye. Today, 12/27/25 a different sales person, Tristan, leaves a voice message stating "...the Kia EV-6 you were interested in to let you know that THIS vehicle is available and we have year-end sales going on right now. Let me know if you can make it in...". When I called back, Tristan was unavailable, but the sales person I did speak to confirmed that the car was sold. Even quoted me the last 4 digits of the stock number of the car. Fortunately I didn't waste my time driving there. Of course Tristan calls me back to see if I'm still interested even though the car I called about was sold. Well, it just so happens they have another 2022 Kia EV-6 available. The one that IS available just happens to be $4000 more. If I'd driven from Silver Spring MD to Falls Church I'd be vested in not wasting my time. caveat emptor More