Koons Falls Church Ford

Their customer service is terrible. They don't know how to speak to their customers without sounding like they have an attitude(atleast the service advisor that I dealt with the last tw They don't know how to speak to their customers without sounding like they have an attitude(atleast the service advisor that I dealt with the last two times I've been). My engine cover came up missing after one of my appointments, I informed them and spoke to the manager and asked if they have cameras to track my cover down and the answer was no. The best they were able to offer is for me to buy my own cover at employee price but why should I have to do that when my car came with one the day I purchased it from them. They're the only ones who service my car because I purchased a service plan and now truly regret doing so. If you could take your car to be serviced at a different ford I would. They truly showed me why people always say to avoid taking your car to the dealership. More

I purchased my Ford Lighting on 9/5/24 from this dealership. After the sale was complete, all after-sale support stopped. I had to physically go to the dealership to get any assistance. Also, the dealership. After the sale was complete, all after-sale support stopped. I had to physically go to the dealership to get any assistance. Also, they sold me the truck without having the proper title. I rode around for 6 months on temporary tags....RIDICULOUS. I would NOT recommend them. The amount of stress that was involved in this alone is not worth it. More

We liked how the sales rep. Azizi approached us and he was patient throughout the progress as we tested three vehicles in the dreadfully cold and rainy weather. He also answered Azizi approached us and he was patient throughout the progress as we tested three vehicles in the dreadfully cold and rainy weather. He also answered all of our questions and the price was quite competitive. We also liked the guy who did the final paperwork with us. Friendly and all. Towards the end, the 2021 Ford Explorer pulled up with a full tank and a thorough detailing. We are very happy with the new family member! More

My service experience was excellent. “Buck” Bouchard is the best service rep I’ve ever had. He explains everything that should be done, how long it will require, approximately how much i “Buck” Bouchard is the best service rep I’ve ever had. He explains everything that should be done, how long it will require, approximately how much it will cost. He takes care of my transportation to and from the dealership. And, he is personable and friendly. Work performed was on the mark. More

PROMISES BROKEN! ! Once again utter lack of professionalism and accountability. Now, after agreeing to pay for a loaner car because of their own failings, Koons - six ! Once again utter lack of professionalism and accountability. Now, after agreeing to pay for a loaner car because of their own failings, Koons - six months later - has refused to pay Enterprise, which has their collections department coming after us. I keep emailing 10 people at Koons, including the GM and other senior management and the response has been... can you guess? Non-existent. More

Clean, helpful, friendly, got the job done. Not too much pressure and they were competitive. Not too much pressure and they were competitive. More

Thanh you to Erick who’s helping me I appreciate Everything is fine Very god Everything is fine Very god More

Bought a car from them in the beginning of December. Still have not received my tags. It been a little over 30 days. My temporary tags have expired and I have been trying to reach the title and tags per Still have not received my tags. It been a little over 30 days. My temporary tags have expired and I have been trying to reach the title and tags person for the past 2 weeks and have not had a returned call. I was told someone would overnight ship another temporary tags but have not received anything and I’m unable to get a hold of anyone and no one is returning calls. They do try to give you multiple protections plans to “lower the interest rate” Update: Don’t think I will ever purchase a car from here again. Save yourself a hassle and go somewhere else. Drove all the way to the dealership on 1/17 due to my temporary tags expired after calling for weeks trying to get a hold of the tag and title department even left a message with the manager and didn’t receive a call back. I spoke to Karen who got a hold of the title and tags lady and they finally looked into getting my tags… Title lady said my emissions wasn’t done and they couldn’t give me tags until my emissions was done..so they needed me to bring the car back another day for service to do my emissions and issued me another set of temporary tags. I received an invoice the day I bought the car that the car I purchased had the certified check done, the inspection, and the emissions done.. after telling Karen my emissions said it was completed on the invoice. She had me text a photo of the invoice to show the title and tag lady that it was done and that I should receive my tags on 1/20.. waited all week for tags to come in the mail and nothing came. Last week I called Karen letting her know that my tags still didn’t come in the mail and she said someone was supposed to call me to tell me that I needed to bring my car in to service to redo my emissions because they apparently didn’t receive the emissions even though invoice said different..No one called for the past 2 weeks to let me know any update. I then had to drive all the way back to the dealership just for them to do the emissions that they claimed they did the first time even after paying extra for my car to be certified and the emissions wasn’t even done. After a few months of back and forth I finally received my tags on 2/3… More

The Rob’s Service team at Koons did a great job including a wash away of the winter chemicals! Done on time at less cost than initially planned. a wash away of the winter chemicals! Done on time at less cost than initially planned. More

Avoid this dealer at all costs. They sold us a new car and gave us a lower interest rate if we purchased multiple protection plans. This is not legal. We have spoken twice with t They sold us a new car and gave us a lower interest rate if we purchased multiple protection plans. This is not legal. We have spoken twice with the director of finance twice and apparently no one can help us or even bother to call. Just go somewhere else. More