Koons Falls Church Ford

At the start of our purchase I would have given Koons a good review, but then came the BIG problems with our used car purchase. We have had nothing but problems from the dealership. They screen calls and good review, but then came the BIG problems with our used car purchase. We have had nothing but problems from the dealership. They screen calls and avoid answering questions when they had our car for service. They were dishonest with us numerous times. Out of the first 30 days of owning the car we were actually able to drive it for 4 days. While they repaired the problem they kept stalling on delivering it back to us as we traveled 4 hours to purchase the car. They promised to clear coat the car and did not do it and promised to replace a missing part and did not do that either. The used cars sales manager is terrible Ghani. Stay away from this dealership. More

great dealer to deal with and excellent service and buy a new car. try them new car. try them More

Service department was great, professional, kept up yo date on everything and services completed on-time. date on everything and services completed on-time. More

Excellent service. Representative was very patient and explained everything to me. As an 82 year-old this was very important to me. I have always driven for and expect Representative was very patient and explained everything to me. As an 82 year-old this was very important to me. I have always driven for and expect the best from Ford Motor Company. Koons Ford has served me well. More

Still waiting on my tags from Koon Falls Church. Purchased in March 2024 its now October 2024 and I have no tags for the truck. I purchased out of state but they assured my they do this all the ti Purchased in March 2024 its now October 2024 and I have no tags for the truck. I purchased out of state but they assured my they do this all the time. Not looking good as I am working on my 8th set of temporary tags. Gail is very polite and asks me for patience, but 7 months, and growing? More

UPDATE: I still do not have my car back after 2 and a half weeks. After Gail from customer service called me and promised to get back to me, she also started ignoring my voicemails and email. I have had half weeks. After Gail from customer service called me and promised to get back to me, she also started ignoring my voicemails and email. I have had to go twice in person to the dealership only to be told the car would be done on friday, then again it would be done today and of course I have no call and nobody picking up the phone. Stay away from this dealership unless you want to waste weeks of your time and be without a car for weeks with no loaner car, while you still make payments for the car you don’t even have!!!! Absolutely unbelievable **** Would recommend everyone to STAY AWAY from this dealership. Maybe if the car you buy doesn’t have any issues you’ll be ok. I bought a car a month ago and there was no alignment done and also lane departure feature was not working. I tried contacting Deybi who sold me the car, he hasn’t answered any calls and then finally started answering my texts only to ignore those as well. After trying to get in touch with anyone else who could help me I have only been sent to multiple voicemails with no call back. Finally I had to drive there to get any help, and spoke to the sales manager Ghani and was told to leave the car and it would be done in a few days. Now it’s been a week and I keep calling and emailing and being ignored again and nobody seems to know where my car is, I keep being transferred to voicemails or if I actually manage to speak to someone they say they will talk to the manager and he will call me back, which never happens. Their customer service is ridiculous, so good luck trying to contact them if you have any issues. More

I had a good experience with needed repairs from making the reservation through paying the bill. They were courteous and listened carefully to my description of the problem. the reservation through paying the bill. They were courteous and listened carefully to my description of the problem. More

Zach was always easy going and very open & transparent. He always addressed my concerns and did his best to resolve any concerns He always addressed my concerns and did his best to resolve any concerns More

Phuc - Service advisor was not very good at communicating. After denying a recommended service, he still completed it. I understood he could not undo, so I paid discounted price. Lastly, they l communicating. After denying a recommended service, he still completed it. I understood he could not undo, so I paid discounted price. Lastly, they lied about rotating my tires. It was never done. Now I wonder what else they’re lying about. Frustrating experience to say the least. More

Koons fall church ford give me excellent service and their service advisor Phuc is extra ordinary guy. Give me a lot of good suggestions. Help me a lot. their service advisor Phuc is extra ordinary guy. Give me a lot of good suggestions. Help me a lot. More