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Koons Falls Church Ford

Falls Church, VA

Overview
Reviews
Vehicles
3.6
641 Reviews
Call Dealership (703) 241-7200

1051 East Broad Street

Falls Church, VA

22044

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Showing 641 reviews

March 06, 2022

Reliable, efficient, thorough service . A day earlier, koons gallantly assisted a friend with a blown tire More

by Dcturf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh, Shawn Murch
Report | Print
Mar 07, 2022 -

Koons Falls Church Ford responded

Thank you for supporting Koons Ford Falls Church with a fantastic review. Our team appreciates your business and kind words!

March 06, 2022

Mercy was very helpful in choosing my daughters dream car. Awesome customer support. Thank you More

by Fiham
Recommend Dealer
Yes
Employees Worked With
Mercy
Report | Print
Mar 07, 2022 -

Koons Falls Church Ford responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with Mercy and the team. Congratulations to your daughter on her new vehicle, and we hope to see you back again at Koons Ford Falls Church!

March 05, 2022

We are pleased with the sales and customer service we have received at Koons Ford. More

by Jrustyone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Ahmad
Report | Print
Mar 07, 2022 -

Koons Falls Church Ford responded

Thank you for sharing your positive feedback! We are grateful for your support and we hope to welcome you back to Koons Ford Falls Church in the future. Drive safely!

February 28, 2022

This is my 6th car from Koons always Happy with them , so I need to thanks. More

by Zerihun Balta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Milek
Report | Print
Feb 28, 2022 -

Koons Falls Church Ford responded

Zerihun, thank you for your repeat business! We are so glad to hear that you found the right vehicle working with the Koons Ford Falls Church team. Safe travels, and we hope to see you back again down the road!

February 10, 2022

Koons Ford accepted my car for servicing without an advance reservation, diagnosed my car’s problems, provided me an accurate estimate, and got me back on the road quickly. More

by Cwl379
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Feb 11, 2022 -

Koons Falls Church Ford responded

It was our pleasure to assist you with your service needs and get you back on the road in no time! Thank you for trusting Koons Ford Falls Church with your business, and for taking the time to leave a review. We hope to work with you again down the road!

February 09, 2022

Need professional people to give customers good services not to robb people and stop scaming people and to give the rights of the customers not to take their rights. More

by Ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh (service department front disc)
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Feb 10, 2022 -

Koons Falls Church Ford responded

As you can imagine, this feedback is concerning. I think it might be best if we spoke directly so I can understand what transpired during your visit with us so I may have the chance to address this matter properly. Please consider giving me a call when you have a moment. Mark Ahmad - Service Director - 703-241-7200 ext: 1342

Feb 10, 2022 -

Ford responded

Good morning Kevin,I am very disappointed to see the Air filter was not changed and I repeatedly asked you two or three times that the Air filter needs to be changed. I drove the truck this morning and I smelled like something is burning when I checked the Air filter it was so dirty and I don't know what to say.

February 04, 2022

The service tech I cheerIs Koons Ford’s John BeerHere The service tech I cheer Is Koons Ford’s John Beer Here Here Here Here! More

by KoonsToons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Beer, Randy Gabler, Shawn Murch
Report | Print
Feb 04, 2022 -

Koons Falls Church Ford responded

We're glad you had such a fantastic experience with the Koons Ford Falls Church service team! Thank you for your kind words and for taking a moment to share - we hope to see you again! Take care!

January 31, 2022

I have bought numerous vehicles over the last 50 years. Jacob found the vehicle I was looking for, delivered it to my doorstep NO HASSLE. Very happy and will continue to work with Jacob, manager Hores, and More

by john doe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Davis
Report | Print
Feb 01, 2022 -

Koons Falls Church Ford responded

Thank you for the great review! We are so glad to hear that you found the right vehicle working with Jacob, Hores, Dean, and the Koons Ford Falls Church team. Congratulations on your purchase, and enjoy it! We hope to see you back again down the road!

December 26, 2021

What a disgrace wants to charge 30k markup on ford lightning and demand a 5k depositthay is forfeited if you change your mind.. Boycott this place. How low does a business have to be to try to rip off More

by Roy2kus11
Recommend Dealer
No
Employees Worked With
Fareed Niroumandpour
Report | Print
Dec 27, 2021 -

Koons Falls Church Ford responded

Hi Roy, we have heard your feedback and will be honoring MSRP on all Lightning reservations. Thank you.

October 23, 2021

I wish I could give them 0/5 stars. This was the worst dealership I have ever dealt with. Poor communication. Scamming left and right. Sold me a lemon and now I can't reach anyone to have it fixed. Worst More

by cldadams08
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No current employees are listed here!
Report | Print
Oct 25, 2021 -

Koons Falls Church Ford responded

Thank you for speaking with me about your concerns. We are currently working on your vehicle and have provided a loaner for you to use in the meantime. I apologize for the issues that have occurred here but look forward to making things right. Please call me directly if you have any questions. Ruth Aguilar - Customer Service Manager - (703) 241-7200

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