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Koons Falls Church Ford

Falls Church, VA

Overview
Reviews
Vehicles
3.6
634 Reviews
Call Dealership (703) 241-7200

1051 East Broad Street

Falls Church, VA

22044

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Showing 634 reviews

April 01, 2022

My 2008 Escape wouldn’t start after sitting for about a week. Koons service handled it quickly and kept me informed. Great and prompt service from Kevin Lacki and the team More

by Tgelston53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Lacki
Report | Print
Apr 01, 2022 -

Koons Falls Church Ford responded

We're always happy to do all we can to address your concerns and get you safely back on the road. We're glad to hear Kevin and the team here at Koons Ford Falls Church took excellent care of your 2008 Ford Escape, and we hope you'll continue to rely on us for all your future service needs!

March 23, 2022

By far the best dealership I have ever dealt with! We have purchased and/or leased 3 vehicles with Jeff and each time the deal was exactly as stated. We travel from New York and it is worth our time, More

by chrisparada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Ottenberg
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Mar 23, 2022 -

Koons Falls Church Ford responded

Thanks for this wonderful review. We're glad to hear that our team took excellent care of you. We appreciate your business and trust in us to get the job done right. The crew here at Koons Ford Falls Church appreciates the kind words!

March 13, 2022

Exceptional Promotes Ford brand values to insure customer loyalty. Company has employees with good work ethic. More

by Eileen S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Porter
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Mar 13, 2022 -

Eileen S responded

Send my review

Mar 13, 2022 -

Eileen S responded

Thank you for exceptional service and great employees.

Mar 13, 2022 -

Koons Falls Church Ford responded

Thank you for the kind words about the team here at Koons Ford Falls Church! We're glad that our team took excellent care of you. We appreciate the trust in us to get the job done right.

March 06, 2022

Reliable, efficient, thorough service . A day earlier, koons gallantly assisted a friend with a blown tire More

by Dcturf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh, Shawn Murch
Report | Print
Mar 07, 2022 -

Koons Falls Church Ford responded

Thank you for supporting Koons Ford Falls Church with a fantastic review. Our team appreciates your business and kind words!

March 06, 2022

Mercy was very helpful in choosing my daughters dream car. Awesome customer support. Thank you More

by Fiham
Recommend Dealer
Yes
Employees Worked With
Mercy
Report | Print
Mar 07, 2022 -

Koons Falls Church Ford responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with Mercy and the team. Congratulations to your daughter on her new vehicle, and we hope to see you back again at Koons Ford Falls Church!

March 05, 2022

We are pleased with the sales and customer service we have received at Koons Ford. More

by Jrustyone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Ahmad
Report | Print
Mar 07, 2022 -

Koons Falls Church Ford responded

Thank you for sharing your positive feedback! We are grateful for your support and we hope to welcome you back to Koons Ford Falls Church in the future. Drive safely!

February 28, 2022

This is my 6th car from Koons always Happy with them , so I need to thanks. More

by Zerihun Balta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Milek
Report | Print
Feb 28, 2022 -

Koons Falls Church Ford responded

Zerihun, thank you for your repeat business! We are so glad to hear that you found the right vehicle working with the Koons Ford Falls Church team. Safe travels, and we hope to see you back again down the road!

February 10, 2022

Koons Ford accepted my car for servicing without an advance reservation, diagnosed my car’s problems, provided me an accurate estimate, and got me back on the road quickly. More

by Cwl379
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Feb 11, 2022 -

Koons Falls Church Ford responded

It was our pleasure to assist you with your service needs and get you back on the road in no time! Thank you for trusting Koons Ford Falls Church with your business, and for taking the time to leave a review. We hope to work with you again down the road!

February 09, 2022

Need professional people to give customers good services not to robb people and stop scaming people and to give the rights of the customers not to take their rights. More

by Ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Josh (service department front disc)
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Feb 10, 2022 -

Koons Falls Church Ford responded

As you can imagine, this feedback is concerning. I think it might be best if we spoke directly so I can understand what transpired during your visit with us so I may have the chance to address this matter properly. Please consider giving me a call when you have a moment. Mark Ahmad - Service Director - 703-241-7200 ext: 1342

Feb 10, 2022 -

Ford responded

Good morning Kevin,I am very disappointed to see the Air filter was not changed and I repeatedly asked you two or three times that the Air filter needs to be changed. I drove the truck this morning and I smelled like something is burning when I checked the Air filter it was so dirty and I don't know what to say.

February 04, 2022

The service tech I cheerIs Koons Ford’s John BeerHere The service tech I cheer Is Koons Ford’s John Beer Here Here Here Here! More

by KoonsToons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Beer, Randy Gabler, Shawn Murch
Report | Print
Feb 04, 2022 -

Koons Falls Church Ford responded

We're glad you had such a fantastic experience with the Koons Ford Falls Church service team! Thank you for your kind words and for taking a moment to share - we hope to see you again! Take care!

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