Koons Falls Church Ford

I bought a ram 1500 with 4000 down payment and they never sent me my plates I had to call the dealer with 4 days until my provisional plates expired and there is a lady who is the head of the finance departm sent me my plates I had to call the dealer with 4 days until my provisional plates expired and there is a lady who is the head of the finance department andrea salvia ,, liar, angry, aggressive, bad spoken a horrible way to deal to her clients .. she doesn't really care about anything since she already took their money from the car because she already sold it and the bank already paid her money then after you bought the car with them they already see you as garbage you were no longer welcome this place is sad since she is Hispanic like me of the 4000 down payment , I have to pay 490 extra dollars to be able to have my plates a horrible experience with this type of people who do not care about people a bad experience and sad.. I really know that there are places like this in the 21st century I hope that what happened to me does not happen to anyone else ...compre una ram 1500 con 4000 down payment y nunca me enviaron mis placas tuve que llamar al dealer faltando 4 días para que mis placas proviosonales se vencieran y hay una señora que es la jefa del departamento de finanzas enojada agresiva mal hablada un modo horrible para tratar a sus clientes.. realmente a ella no le importa nada ya que ella ya agarro su dinero del carro por que ya lo vendió y el banco ya le pago su dinero entonses después que compraste el carro con ellos ya te ven como basura ya no eras bienvenido es triste el caso ya que ella es hispana igual que nosotros aparte de los 4000 down payment tube que pagar 490 dolares extras para poder tener mis placas una experiencia horrible con este tipo de personas que no les importa la gente una mala experiencia y triste la verdad saber que existen lugares así en el siglo 21 espero que no le pase a nadie más lo que paso a mi More

The required work was done well and completed on time. (They want twenty five words but I do not really have anything else to add.) (They want twenty five words but I do not really have anything else to add.) More

Kevin Lacki in the Service Department at Koons is always responsive, reliable and communicates through the service process of my Ford Expedition. Been having my Fords serviced by Koons for several years. responsive, reliable and communicates through the service process of my Ford Expedition. Been having my Fords serviced by Koons for several years. Kevin Lacki’s attention is one of the reasons. More

Falls Church VA location is the worst Koons Ford dealership ;be aware guys when you leave your car for service ; those scammers dont do sssssssss??? dealership ;be aware guys when you leave your car for service ; those scammers dont do sssssssss??? More

I purchased a 2019 certified preowned F250 here back in May. It had no spare tire. Was promised in writing that the tire would be shipped to my house in west viriginia. Since then I have not gotten a strai May. It had no spare tire. Was promised in writing that the tire would be shipped to my house in west viriginia. Since then I have not gotten a straight answer on what is happening. No one will return my calls. Now it has been a little over 2 months and my daily driver has no spare. I talked to the salesman and he said the tires on its way. A week later talked to someone in finance, and she said she had no record of owing me a tire. Very unprofessional. My advice is find somewhere else to do business. Spent 40k on a truck and not get a spare. More

The absolute worst experience ever . Was quoted and out the door price as well as a price for trade in . I drove 3 hours to get there only to be told we were 7000 thousand dollars away from my quoted price the door price as well as a price for trade in . I drove 3 hours to get there only to be told we were 7000 thousand dollars away from my quoted price . DONT BUY HERE !! More

Love my vehicle but beware when buying from this dealership. The Finance guy Shant Yousif is sneaky and will lie to you. He told me that the bank required me to have an extended warranty when obviou dealership. The Finance guy Shant Yousif is sneaky and will lie to you. He told me that the bank required me to have an extended warranty when obviously that's not true. No one responds to my email. I even contacted the general manager and nothing in return. The salesmen are completely scammers. They sold me a vehicle with a nail in the tire after they claimed it was inspected. Do not shop at Koons ford in Falls Church nor the Koons Auto Outlet. More

Came in ready to buy a car. Had a pre-approval from the bank and told them to use JUST THAT. My credit alerts kept constantly going off. Come to find out, they ran my credit with other banks numerous times bank and told them to use JUST THAT. My credit alerts kept constantly going off. Come to find out, they ran my credit with other banks numerous times without my permission & had to tell them to stop. They then tried to over charge me for the car and I just left. Talked to the bank I had pre-approval with & was told they tried to add on almost $12K worth of charges to the car price. The next day I went to another dealership got the same car, similar miles AND A WARRANTY for a way lower monthly payment and overall price. Proceed with caution dealing with these guys. More

This place is xxxxxxxx. I bought a car on June 16 and my tire sensor light came on and ever since I bought the car it’s been in there “shop” getting fixed. The lack of communication is horrible. They have t tire sensor light came on and ever since I bought the car it’s been in there “shop” getting fixed. The lack of communication is horrible. They have told me week after week that the car was going to be finish and it’s been dragged on for weeks now. Told me it was gonna be done one a certain day and it wasn’t. This happen multiple of times.My first time buying a car and this has been my worst experience. It’s been a month now with no car and my first payment coming up. I’m So glad to be the owner of a new car that I havnt had. I’m beyond Pissed and the fact I have left multiple voice messages to the manager and not one person has reached out. More

Scheduled & confirmed a test drive. Arrived at the dealership only to find out that that car wasn’t even there. Such a bait & switch. Never again! dealership only to find out that that car wasn’t even there. Such a bait & switch. Never again! More