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Koons Falls Church Ford

Falls Church, VA

Overview
Employees
Reviews
Vehicles
3.7
671 Reviews
Our experienced staff has helped many people get into the car that they want and we want to help you too. Browse our new Ford inventory, featuring the Escape, Explorer, F-150, Focus and Mustang, or search for a used car, to find the vehicle of your dreams. If you need a car loan check out our finance page to start the process. If you need parts or service don't forget about our talented Ford repair technicians and Ford parts professionals. Koons Falls Church Ford strives to provide the best sales, service, and experience possible to make your car buying process stress free. Don't take our word for it, come down to 1051 E Broad St, Falls Church, Virginia and see the Koons Falls Church Ford difference for yourself! We are proud to serve our friends in the greater Washington DC area.
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1051 East Broad Street

Falls Church, VA

22044

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Showing 671 reviews

February 27, 2023

Enjoyed working with Paris. He was very helpful and knowledgeable about the inventory. Thank you Paris More

by ShamanDouglass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paris
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Feb 28, 2023 -

Koons Falls Church Ford responded

Thank you for the review! We are so glad to hear that Paris delivered a successful purchase experience. Drive safely, and we hope to see you again at Koons Ford Falls Church!

February 17, 2023

Very professional, yet friendly, and was acknowledged when I came in the door and was never left not knowing what to expect next. I was impressed! More

by Dorie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
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Feb 19, 2023 -

Koons Falls Church Ford responded

Dorie, we are pleased to hear that you had a fantastic experience at Koons Ford Falls Church! Thank you!

February 03, 2023

Dean Pelton is my new service advisor. He was polite, cordial, and very knowledgeable. I am very pleased with my Feb 1 visit. More

by eleanorduffield9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Pelton
Report | Print
Feb 03, 2023 -

Koons Falls Church Ford responded

Thank you for trusting Dean to assist you! We're glad that you found him polite, knowledgeable, and nice to work with. See you next time you need us here at Koons Ford Falls Church!

January 23, 2023

Great dealership! ! Very helpful and knowledgeable on the vehicles they sell. Riko C is awesome. More

by Jgarrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riko Chamrouen
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Jan 23, 2023 -

Koons Falls Church Ford responded

It's great to hear that Riko took such great care of you! Thank you for choosing Koons Ford Falls Church and for sharing your experience. Safe travels ahead!

January 04, 2023

I had an amazing experience at Koons falls church ford. Russsel Walker was amazing. I will recommend. More

by Jjcooperjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Walker
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Jan 04, 2023 -

Koons Falls Church Ford responded

Your recommendation means the world to us! Thank you for choosing Koons Ford Falls Church and for stopping by to share your support. Wishing you safe and happy miles ahead!

January 04, 2023

Work seems ok but prices are astronomical and service reps recommend repairs assuming zero knowledge by the customer. More

by Mogadisney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Bean
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Jan 09, 2023 -

Koons Falls Church Ford responded

It's disappointing that we fell short of our five-star standards. We strive to offer competitive prices in the current market, so I apologize if we've missed the mark. Your feedback is important to us, and I invite you to contact me directly if there is anything I can do to help improve your experience. Thank you, Rob Ryans - Service Manager - 703-241-7200 ext. 19204

January 01, 2023

Mr. Russel walker was great and helpful, thanks Mr. Russel, and Mr. Ram (sales manager). More

by Kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Report | Print
Jan 04, 2023 -

Koons Falls Church Ford responded

Thank you for the 5-star rating of Koons Ford Falls Church, Kevin! We are thrilled to hear that our team was helpful. Your trust and business mean the world to us!

December 18, 2022

Met with GM to resolve issues. Terrible communication with him. Awful GM. Awful experience. Worst dealership experience. Josh service advisor helped me through an awful experience. More

by Willie2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
GM
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Dec 20, 2022 -

Koons Falls Church Ford responded

This is extremely concerning feedback to receive, and I'd like to apologize for the experience. If there's anything I can do, please give me a call. Ruth Aguilar - Customer Service Manager - 5717654586

Dec 20, 2022 -

Willie2u responded

Yes, you can mail me a check for $78.00 dollars for an oil change that wasn’t done and I have proof. Make check out to my wife. Sharon Edwards Please mail it to our address. 2427 N. Rockingham Street Arlington, Virginia 22207 Tried calling you no answer. Respectfully, Will Edwards

Dec 24, 2022 -

Willie2u responded

Called the number you provided. Left message with no response. Wow ! Really ?

December 16, 2022

I was given a good explanation of the work needed and it was done within the time frame suggested More

by walk around
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Bean
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Dec 16, 2022 -

Koons Falls Church Ford responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Koons Ford Falls Church team. Drive safely, and we hope to see you back again down the road!

December 15, 2022

Great salesman. Very good communicator. Made a great video of car. Took time to listen to our concerns. More

by Ellazebe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Report | Print
Dec 15, 2022 -

Koons Falls Church Ford responded

We're thrilled our team hit the mark with attentive and communicative assistance! Safe travels, and thank you for choosing Koons Ford Falls Church!

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