Koons Falls Church Ford

I was at this dealership last week and TAHA helped me , he spend almost 5 hours went above and beyond with me and made sure everything worked out well for me. Also the finance manage (Aydin )he was a very he spend almost 5 hours went above and beyond with me and made sure everything worked out well for me. Also the finance manage (Aydin )he was a very nice and helpful person, I definitely will give 5 for both. More

Very busy but efficient. Repairs completed within promised window. Comfortable waiting area, but coffee machine not working. Repairs completed within promised window. Comfortable waiting area, but coffee machine not working. More

Called to inquire about a 2018 Raptor. Had questions- they said they call back,never did. Had questions- they said they call back,never did. More

Very poor customer service, they messed up your car and don’t want to take responsibility on it, general manger also rude and incompetent! don’t want to take responsibility on it, general manger also rude and incompetent! More

Mr. Russel Walker had excellent knowledge and the customer service was top notch. He is an asset to this dealership. I will most definitely purchase from him again. customer service was top notch. He is an asset to this dealership. I will most definitely purchase from him again. More

I had full plans to purchase a vehicle this week. I even got as far as getting my credit checked and was all set to go. I found a vehicle I loved. I only had apprehensions about the sales person. He I even got as far as getting my credit checked and was all set to go. I found a vehicle I loved. I only had apprehensions about the sales person. He did not seem genuine and kept using cliche phrases that turned me off. My husband was a sales person for the same company (years ago) and he left for that very reason, due to people like this salesman. He didn't communicate when I needed or asked and he assured/promised things that he didn't keep. I'm very disappointed and will now be looking at another dealership to purchase a new vehicle. It's a shame because I heard good things about this location. More

Ask for Maged Milek, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service an He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. More

Such an awesome fun experience working with milek. Not only did he keep me updated on availability but he helped me in every step to make sure i was happy. Would come back again. Happily come back aga Not only did he keep me updated on availability but he helped me in every step to make sure i was happy. Would come back again. Happily come back again* More

Had to keep calling service center to get updates about my car that they had for days and turned into a week. I get my car back and it looks like somebody has been going through my stuff. All my belongings my car that they had for days and turned into a week. I get my car back and it looks like somebody has been going through my stuff. All my belongings was out of order. Which I don’t understand why my belongings was gone through just to fix a sunroof and get an oil change More

Louai from Koons Ford Falls Church in northern Virginia provided excellent service. I recommend him as a salesperson to anyone in the car market. provided excellent service. I recommend him as a salesperson to anyone in the car market. More