Koons Falls Church Ford

Mr. Russel walker was great and helpful, thanks Mr. Russel, and Mr. Ram (sales manager). Russel, and Mr. Ram (sales manager). More

Met with GM to resolve issues. Terrible communication with him. Awful GM. Awful experience. Worst dealership experience. Josh service advisor helped me through an awful experience. Terrible communication with him. Awful GM. Awful experience. Worst dealership experience. Josh service advisor helped me through an awful experience. More

I was given a good explanation of the work needed and it was done within the time frame suggested was done within the time frame suggested More

Great salesman. Very good communicator. Made a great video of car. Took time to listen to our concerns. Very good communicator. Made a great video of car. Took time to listen to our concerns. More

We worked with Colin on a trade in and to purchase a new car. He was extremely helpful, patient and knowledgeable about the car we were looking to purchase. He walked us through all the technology and was v car. He was extremely helpful, patient and knowledgeable about the car we were looking to purchase. He walked us through all the technology and was very helpful in explaining the differences between the trim levels. He was transparent about the pricing and moved quickly. Really appreciated his help, definitely ask for Colin! More

Great easy purchase. Russell was great with helping me purchase my super duty F250 Platinum. Would purchase from Koons Ford again. Thanks. Russell was great with helping me purchase my super duty F250 Platinum. Would purchase from Koons Ford again. Thanks. More

Good dealership. Me and my Dad came in to look at a 2015 Ford f.150 and the people here are amazing. Salesman Russel Walker was very helpful in the process of buying Me and my Dad came in to look at a 2015 Ford f.150 and the people here are amazing. Salesman Russel Walker was very helpful in the process of buying the truck and I would 100% recommend him when buying your next vehicle. More

DON'T BUY A USED CAR FROM HERE! This is my first and last time ever buying a car, new or used, from this dealership or any others with the Koons name! TLDR: Lies, deception, This is my first and last time ever buying a car, new or used, from this dealership or any others with the Koons name! TLDR: Lies, deception, and shady tactics If you want a personal experience, this IS NOT the car dealership for you. Our salesperson abandoned us after he knew he had the sale to try for another sale. Important things like owner's manuals and a second key are optional extras they won't help with. Clearly the goal here is to make money by almost any means necessary and not care about providing the best experience possible. Instead of spending an extra couple hundred dollars extra for manuals, keys, mats, or even $20 of gas on a 30k car, they list it and don't care what is included. I contacted Koons Ford through one of the online car search engines. They were quick to respond and provided most of the requested information. We agreed on a price and went to visit. About an hour into our hour and a half trip the salesman calls and says "there are a couple warning lights on the dash". Why wasn't that mentioned one of the several other times we talked? We should have turned around right then and there, but we were already most of the way there and decided to continue. Big mistake. We talk to the salesperson, Hector, and he assures us the manufacturer warranty will fix whatever is causing the lights. Not feeling confident with his assessment of a non-Ford car, in the contract we include that Koons will "take care of the issue" if the manufacturer will not. No telling if this will actually happen. We decide to buy the car anyway against my better judgement (wife REALLY wanted it). While in the finance office the persons says "what if the manufacturer doesn't fix those lights because it isn't a manufacturer defect". Wait, we had a 20 minute conversation with the salesman and manager about how that would NEVER happen. Now you're saying it could and might!? Someone is lying! Of course at that time he is trying to sell us an extended warranty, so who knows!? I later catch the finance person in another lie. While pushing all the extras he mentioned "doing your own oil changes/maintenance voids the warranty". As it turns out, that's not true at all. We buy the car and drive home. I realize the next day the salesman never answered my question about if there are two keys- one I asked a few times. I was too distracted about the warning lights to think about the keys. As it turns out, there is only one. And no owner's manuals to boot. To recap: Warning lights on dash that we weren't notified about until almost the last minute (deception), no clear answer if repair for the lights is covered (someone lied), only one key that we weren't notified about until they were handed to us after we signed everything even after we asked about it before (shady tactics), no owner's manual, and barely any gas in the tank. More

Out of sight and out of mind. I was planning on purchasing an expensive SUV from these guys. They did very little to facilitate the sale. I asked Derreck the sales rep to send a I was planning on purchasing an expensive SUV from these guys. They did very little to facilitate the sale. I asked Derreck the sales rep to send a few listings, he never did it. I asked Mert the sales manager to follow up with me and he never did. Ironically, I got form email from Derreck that included a message from the general manger asking why I hadn't purchased yet. I emailed the GM and got my answers ASAP and got a call from Mert that evening. The next morning on Sat, I filled out the credit form that Mert asked me to fill out. He never followed up with me and when I called him on Sunday evening to get the rate said he never received it. I called xx and told to look for it and low and behold, he found it. The crazy thing is that I am a customer, I bought an F-150 from this dealer in '20 and I live 5 miles from them. I am the ideal customer. They don't care. These guys are TERRIBLE at follow up, they will not negotiate and unless you're in the dealership they don't pay attention to you. AVOID Koons Ford Falls Church. More

Excellent Customer Service. Very accommodating to my needs. No pushing or putting pressure in the customer. Thanks!!! Very accommodating to my needs. No pushing or putting pressure in the customer. Thanks!!! More