Koons Falls Church Ford

It’s not my first time at Koons Ford Falls Church. I once bought a car for myself and now for my wife. They have excellent cars and excellent price. I had an extraordinary service from Russel Walker. I once bought a car for myself and now for my wife. They have excellent cars and excellent price. I had an extraordinary service from Russel Walker. A very informative and attentive gentleman. Thank you so much for making things easy and smooth for us Russel. I recommend this place and Russel big time. More

Russel Walker and Dean Samadi were outstanding in helping me with my purchase of a new Ford Maverick! Would recommend 100%. Great people and service. me with my purchase of a new Ford Maverick! Would recommend 100%. Great people and service. More

On 17 October 2022, after 5 calls over a 5 hour period, about a vehicle I left for a scheduled appointment, no one in service, including the service manager, will talk with me or return my call. about a vehicle I left for a scheduled appointment, no one in service, including the service manager, will talk with me or return my call. More

Russel was very patient with us and got is a great deal on our new vehicle. Thank you Russel for all your help! on our new vehicle. Thank you Russel for all your help! More

Great service, great people and most of all we were treated like royalty. We have been buying from ford since 2000. This is the second time we bought from Koos Ford Falls Church. Russel Walker has been treated like royalty. We have been buying from ford since 2000. This is the second time we bought from Koos Ford Falls Church. Russel Walker has been our ambassador throughout our negotiation for Mustang GT500. He went above and beyond to make sure we got what we wanted. Russel was so patient, kind and very helpful throughout the negotiation process. After we got the deal, Russel drove all the way to BWI to pick us up because we live in Wisconsin even though it was his day off. If anyone is looking to buy a car, make sure you call Koons Ford Falls Church @ 703-241-7200 and ask for Russel Walker. Even if you live in a different state, Russel will make it happen for you. He will treat you like family even if you don't buy from him. We love all the people who helped make this happen for us and we love Russel even more, he is the best salesperson I have ever worked with, I wish all salespeople were like him. Again, thanks to everyone at Koons Ford Falls Church who helped especially Russel Walker, Ibrahima Camara, Mert Gunduz, and Dean Samadi. More

They sold me a truck. When they received the truck they sold it to someone else. I did finally get a truck after hiring a lawyer and having to pay more out of pocket. Truc When they received the truck they sold it to someone else. I did finally get a truck after hiring a lawyer and having to pay more out of pocket. Truck has damage waiting for a call to get the damage fixed. I lost time and money and feel less than 1 star is deserved to koons ford. However happy to have my truck and be done with koons ford. Damage was fixed by Koons Ford, the workmanship looks good truck came back in time frame as discussed! However this did require for me to follow-up on two different occasions. Spoke with the GM again the other day. Waiting to see if he/they will follow through per that conversation. Will update review accordingly of the follow through is positive. if you need help because of Koons Ford, call and I am happy to do what I can! 7038889061 More

Had a great buying experience at koons fall Church ford. Russel Walker is the MAN. He was so patient and informative towards the vehicle I was looking to buy. Def will come back to buy at koons falls church Russel Walker is the MAN. He was so patient and informative towards the vehicle I was looking to buy. Def will come back to buy at koons falls church ford. More

Koons Falls Church,Russell Walker and Ruth Aguilar thank you for the outstanding customer service ~! you for the outstanding customer service ~! More

I’m Joselita Williams would like to came here to say thanks to a excellent exceptional customer service we receive from Mr Russel Walker that him provide to me abs my hub helping us purchase our car a 2 thanks to a excellent exceptional customer service we receive from Mr Russel Walker that him provide to me abs my hub helping us purchase our car a 2016 ford explore in 2017 !! Mr Russel Walker is a pro exceptional pro on what him do a greater exemple for the rest of the employees abs the new ones that is come in to to joy the Koons ford company. Hope the Koons ford Falls Church managers and the Mr CEO Koons knows and appreciate the excelente profissional that Mr : Russel Walker is . I and my hub we very please to refer Mr: Russel Walker to all of ours family and friends so then when they go buy a new car they can purchase with a great pro a master on provide exceptional costumer service to he’s clients More

Purchased a Ford F-450 for $91K. After telling them I didn't need financing, they told me that they could get me 0% financing from Ford Motor Credity and that they would knock $750 o After telling them I didn't need financing, they told me that they could get me 0% financing from Ford Motor Credity and that they would knock $750 off the purchase price so I agreed. Suddenly I get inundated with credit report searchs from at least 20 banks as Koons instead decided to shop my application to anyone and everyone, this activity knocked 30 points off my 800 FICO score. When I show up to take delivery on the car, there is almost no fuel in the tank. The salesman at first wouldn't deliver me the car with a full tank until I threatened to walk (having driver 3 hours to get there). He finally acquiesced, seems to me dropping $91K on a pick up truck ought to get me a free tank of gas. The worst part was after waiting a month, I still hadn't received my registration. I called several times to inquire before I finally get a response from their title clerk. She tells me that they filed for the registration 27 days after I took delivery and that the reason for this ridiculous delay is because "the paperwork had to go to several other desks" before it got to her. I'm sorry but exactly where did it need to go? China?? This dealership is the absolute worst customer experience and customer service I have ever experienced and I have bought over 100 cars in my lifetime. DO NOT DO BUSINESS WITH KOONS!!!! More