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Koons Falls Church Ford

Falls Church, VA

3.7
612 Reviews

1051 East Broad Street

Falls Church, VA

22044

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Showing 612 reviews

September 30, 2022

Had a great buying experience at koons fall Church ford. Russel Walker is the MAN. He was so patient and informative towards the vehicle I was looking to buy. Def will come back to buy at koons falls church More

by wruiz83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Sep 30, 2022 -

Koons Falls Church Ford responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Russel and the Koons Ford Falls Church team. Drive safely, and we hope to see you back again down the road!

September 14, 2022

Koons Falls Church,Russell Walker and Ruth Aguilar thank you for the outstanding customer service ~! More

by David_drabik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruth Aguilar, Russel Walker
Sep 14, 2022 -

Koons Falls Church Ford responded

David, thank you for supporting Koons Ford Falls Church with your review! Russell and Ruth will definitely appreciate the shout-out. Until next time!

September 03, 2022

I’m Joselita Williams would like to came here to say thanks to a excellent exceptional customer service we receive from Mr Russel Walker that him provide to me abs my hub helping us purchase our car a 2 More

by Joselita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Sep 06, 2022 -

Koons Falls Church Ford responded

Joselita, thank you for taking the time to review us! We strive to deliver a seamless and professional purchase experience for our guests, and it means a lot to hear that this was reflected in your time working with Russel. We will be sure to pass on the kind words to him. Drive safely in your 2016 Ford Explorer, and we hope to see you back again at Koons Ford Falls Church!

August 22, 2022

Purchased a Ford F-450 for $91K. After telling them I didn't need financing, they told me that they could get me 0% financing from Ford Motor Credity and that they would knock $750 o More

by NeverBuyFromKoons
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco Anzoleaga, Gideon Asamoah, Tony Cruz, Todd Davis, David Mast, Ruben Perez, Julio Romano, Phillip Sahno, Chloe Orcutt
Aug 23, 2022 -

Koons Falls Church Ford responded

Hello, your review is very concerning. We want the process to be informative and seamless for our customers. I have been trying to find you in our system by matching the details you described i.e. price, model, etc. I have not been able to correlate what you have described to our customer files. I would like to learn more and step in and ensure that any outstanding concerns are properly addressed from this point onward, so please don't hesitate to give me a call directly or email when you get the chance. Thank you, Ruth Aguilar - Customer Service Manager - 571-765-4586 ruth.aguilar@koons.com

Aug 23, 2022 -

NeverBuyFromKoons responded

How many $91k used trucks have you sold in June that you can’t find my info? Especially since I specifically emailed you directly post-sale with these exact same complaints? This inability of yours to find my info is representative of the incompetence I speak of with regards to my entire buying experience with your deslership.

Aug 23, 2022 -

Koons Falls Church Ford responded

Hello, we have located your customer file, I do apologize for the lack of communication as the email was a request for me to not contact you. There seem to be some discrepancies, and I would love an opportunity to go over it with you to clarify. Please feel free to call me directly 571-765-4586 so we can review. Ruth Aguilar - Customer Service Manager

Aug 23, 2022 -

NeverBuyFromKoons responded

I want nothing further to do with the Koons organization. I was planning to buy a used Mercedes S65 from another Koons dealership but given my experience with Koons zFslls Church Ford, I will never spend another dime nor another minute with any of you

August 15, 2022

I was at this dealership last week and TAHA helped me , he spend almost 5 hours went above and beyond with me and made sure everything worked out well for me. Also the finance manage (Aydin )he was a very More

by Born to be savage
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TAHA THE SALES PERSON. and AYDIN FINANCE MANAGER
Aug 15, 2022 -

Koons Falls Church Ford responded

We are so happy to hear our team went above and beyond during your recent purchasing experience at Koons Ford Falls Church! Thank you for the stellar review, and we hope you have a great day!

August 06, 2022

Very busy but efficient. Repairs completed within promised window. Comfortable waiting area, but coffee machine not working. More

by tom-lilykatinas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Murch
Aug 08, 2022 -

Koons Falls Church Ford responded

Thanks for your review of Koons Ford Falls Church! We're so glad our team delivered timely service and provided an accommodating waiting area. We hope to see you again down the road!

August 05, 2022

Called to inquire about a 2018 Raptor. Had questions- they said they call back,never did. More

by Sand and sea
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Serdar
Aug 08, 2022 -

Koons Falls Church Ford responded

I apologize for the lack of communication on our end. We strive to deliver a seamless and accommodating purchase experience, and it is disappointing that we left the wrong impression. I would appreciate another chance to speak with you to see what more I can do to help. If you are willing, please feel free to give me a call directly. Thank you, Ruth Aguilar - Customer Service Manager - 5717654586

July 02, 2022

Very poor customer service, they messed up your car and don’t want to take responsibility on it, general manger also rude and incompetent! More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Randy Gabler, Shawn Murch
Jul 04, 2022 -

Koons Falls Church Ford responded

Hi Matt- I am sorry to see this feedback and I apologize that you're frustrated. We aim for best in class customer care, and I'm concerned that we let you down during your recent service visit. Please let us know if we can do anything else to assist you. Sincerely, Ali Zaka - GM - (703) 241-7200

June 17, 2022

Mr. Russel Walker had excellent knowledge and the customer service was top notch. He is an asset to this dealership. I will most definitely purchase from him again. More

by AskewR60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Jun 20, 2022 -

Koons Falls Church Ford responded

Thank you for the great review! We are thrilled to hear that Russel delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Koons Ford Falls Church!

June 15, 2022

I had full plans to purchase a vehicle this week. I even got as far as getting my credit checked and was all set to go. I found a vehicle I loved. I only had apprehensions about the sales person. He More

by MisoSilly
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derrick S.
Jun 16, 2022 -

Koons Falls Church Ford responded

I am sorry to read this review. We strive to deliver a welcoming and accommodating purchase experience for our guests, and I am sorry to hear that this was not better reflected in your time working with us. I assure you that this feedback will be addressed properly so we can better our communication practices in the future. Lastly, I would appreciate the chance to speak with you directly to see if there is anything more I can do to assist with your car search. If you are willing, please feel free to reach out. Best, Ruth Aguilar - Customer Service Manager - (703) 241-7200

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