Koons Falls Church Ford

Easy to make an appointment. Service department was prompt and answered any questions I had during this time. Service department was prompt and answered any questions I had during this time. More

Vehicle kept 6 weeks due to part on “back order”. No loaner or other compensation provided. Not all repair items done at at first time customer picked up car. Final charges not gone over w/ in detai No loaner or other compensation provided. Not all repair items done at at first time customer picked up car. Final charges not gone over w/ in detail w/ customer. More

In September i took my F150 to Koons for service and an oil change. The service advisor was very dismissive, my truck wasnt repaired correctly and i sent a low score on the followup survey. I was called by oil change. The service advisor was very dismissive, my truck wasnt repaired correctly and i sent a low score on the followup survey. I was called by the service manager regarding the survey. He apologized and asked me to bring the truck back in. He set up the appointment for Wed at 10am. I blew out a tire between when we scheduled the appointment and when i dropped the truck off. Since i have a tire warranty i called and added that to the service. Wed came and i dropped the truck off. Reminded them about the tire. Thursday evening i called Koons since i had not heard anything about the truck. Kevin, my service advisor, told me the truck had not been seen yet. He would call me once it was seen. I asked if they had taken care of the tire at least. He said no they do it all at once. I again called Mon since i had heard nothing from Kevin and left him a voice message. Tue i called again and asked for the manager since Kevin was not returning calls. He put Kevin on the phone.. Kevin told me the noise was from the cam phasers and they need replaced. I asked why they needed replaced since Koons Ford had just replaced those in Feb 2022. He responded, oh i didnt see that in our service records. There it is. That changes everything. I’ll have our “master” tech look into this.” I again asked him to take care of the tire. He said they would. On Thur he called me and said that the computer just needed reprogrammed. They did that and let the truck sit until Thur morn. Started it and the rattle was “gone”. He then said he just ordered the tire that morning and it will take a couple days to come in. I did not get my truck back until Tue. Well, i started the truck on Wed, and i am no “master” tech, but the rattle is still there. So my truck sat for 2 weeks, nothing was fixed, again. It spent 5 extra days there for a tire that should have been ordered when i brought it in. Hey guys, thanks for just throwing the spare in the bed of the truck. I’ll put it back under where it belongs. Laziness. I havent owned this truck for a year yet and it has spent over 2 months at Koons sitting in their service department. This will definitely be my first and last Ford. I will also not be purchasing anything from a Koons dealership. All they care about is the sale and saying they sold the most cars. Once you leave the lot, you are just a number to them. I’d give zero stars but 1 is the lowest allowed. More

Russel was great and followed through on the rate and number we agreed upon via text. He was so kind and knowledgeable about our car and helped us make an informed decision when buying a new car. Jam number we agreed upon via text. He was so kind and knowledgeable about our car and helped us make an informed decision when buying a new car. Jamisha was also helpful through the web services and we were so grateful for her lead to get us into the office! More

It’s not my first time at Koons Ford Falls Church. I once bought a car for myself and now for my wife. They have excellent cars and excellent price. I had an extraordinary service from Russel Walker. I once bought a car for myself and now for my wife. They have excellent cars and excellent price. I had an extraordinary service from Russel Walker. A very informative and attentive gentleman. Thank you so much for making things easy and smooth for us Russel. I recommend this place and Russel big time. More

Russel Walker and Dean Samadi were outstanding in helping me with my purchase of a new Ford Maverick! Would recommend 100%. Great people and service. me with my purchase of a new Ford Maverick! Would recommend 100%. Great people and service. More

On 17 October 2022, after 5 calls over a 5 hour period, about a vehicle I left for a scheduled appointment, no one in service, including the service manager, will talk with me or return my call. about a vehicle I left for a scheduled appointment, no one in service, including the service manager, will talk with me or return my call. More

Russel was very patient with us and got is a great deal on our new vehicle. Thank you Russel for all your help! on our new vehicle. Thank you Russel for all your help! More

Great service, great people and most of all we were treated like royalty. We have been buying from ford since 2000. This is the second time we bought from Koos Ford Falls Church. Russel Walker has been treated like royalty. We have been buying from ford since 2000. This is the second time we bought from Koos Ford Falls Church. Russel Walker has been our ambassador throughout our negotiation for Mustang GT500. He went above and beyond to make sure we got what we wanted. Russel was so patient, kind and very helpful throughout the negotiation process. After we got the deal, Russel drove all the way to BWI to pick us up because we live in Wisconsin even though it was his day off. If anyone is looking to buy a car, make sure you call Koons Ford Falls Church @ 703-241-7200 and ask for Russel Walker. Even if you live in a different state, Russel will make it happen for you. He will treat you like family even if you don't buy from him. We love all the people who helped make this happen for us and we love Russel even more, he is the best salesperson I have ever worked with, I wish all salespeople were like him. Again, thanks to everyone at Koons Ford Falls Church who helped especially Russel Walker, Ibrahima Camara, Mert Gunduz, and Dean Samadi. More

They sold me a truck. When they received the truck they sold it to someone else. I did finally get a truck after hiring a lawyer and having to pay more out of pocket. Truc When they received the truck they sold it to someone else. I did finally get a truck after hiring a lawyer and having to pay more out of pocket. Truck has damage waiting for a call to get the damage fixed. I lost time and money and feel less than 1 star is deserved to koons ford. However happy to have my truck and be done with koons ford. Damage was fixed by Koons Ford, the workmanship looks good truck came back in time frame as discussed! However this did require for me to follow-up on two different occasions. Spoke with the GM again the other day. Waiting to see if he/they will follow through per that conversation. Will update review accordingly of the follow through is positive. if you need help because of Koons Ford, call and I am happy to do what I can! 7038889061 More