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Koons Falls Church Ford

Falls Church, VA

Overview
Reviews
Vehicles
3.6
635 Reviews
Call Dealership (703) 241-7200

1051 East Broad Street

Falls Church, VA

22044

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Showing 635 reviews

March 26, 2023

Riko was fantastic love my new car love he take good care for she me everything More

by 1DeltaGurl1984
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riko
Report | Print
Mar 27, 2023 -

Koons Falls Church Ford responded

Thank you for the review! We are so glad to hear that Riko delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Koons Falls Church Ford!

Mar 27, 2023 -

1DeltaGurl1984 responded

❤️❤️❤️❤️❤️❤️❤️❤️❤️ Thank You!!

March 15, 2023

Deshaun Moten went out of his way to be of service to me. He should be given a bonus for his superb customer service. More

by mbgibbons1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deshaun Moten
Report | Print
Mar 15, 2023 -

Koons Falls Church Ford responded

Deshaun will be so happy to receive your praise! Thank you for the 5-star review of Koons Ford Falls Church!

March 13, 2023

When first calling to schedule it was supposed to be for Saturday. Instead they scheduled me on Friday. I then have wait till close of business almost to get my car serviced. When asking if I could use Ford More

by tbd9wf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one is listed that helped me.
Report | Print
Mar 14, 2023 -

Koons Falls Church Ford responded

We strive to deliver seamless and efficient service, and I sincerely apologize if this wasn't reflected in your experience. Additionally, I'm sorry for any confusion and complications on our end regarding your inquiry. If you're interested, I'd like to see if there's anything I can do to help here. Please consider contacting me directly to continue this conversation. Thank you, Rob Ryans - Service Manager - 703-241-7200 ext. 19204

February 28, 2023

Benjamin Merida was an absolute Dream to work with he got us in and out with our brand new f150 in an hour! Thank you Koons ford falls church and management More

by Jacob cambell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Merida
Report | Print
Mar 01, 2023 -

Koons Falls Church Ford responded

It is exciting that Benjamin helped you secure an excellent new f150 in record time! Thanks for working with the Koons Ford Falls Church team, Jacob.

February 27, 2023

Enjoyed working with Paris. He was very helpful and knowledgeable about the inventory. Thank you Paris More

by ShamanDouglass
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paris
Report | Print
Feb 28, 2023 -

Koons Falls Church Ford responded

Thank you for the review! We are so glad to hear that Paris delivered a successful purchase experience. Drive safely, and we hope to see you again at Koons Ford Falls Church!

February 17, 2023

Very professional, yet friendly, and was acknowledged when I came in the door and was never left not knowing what to expect next. I was impressed! More

by Dorie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Report | Print
Feb 19, 2023 -

Koons Falls Church Ford responded

Dorie, we are pleased to hear that you had a fantastic experience at Koons Ford Falls Church! Thank you!

February 03, 2023

Dean Pelton is my new service advisor. He was polite, cordial, and very knowledgeable. I am very pleased with my Feb 1 visit. More

by eleanorduffield9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Pelton
Report | Print
Feb 03, 2023 -

Koons Falls Church Ford responded

Thank you for trusting Dean to assist you! We're glad that you found him polite, knowledgeable, and nice to work with. See you next time you need us here at Koons Ford Falls Church!

January 22, 2023

Great dealership! ! Very helpful and knowledgeable on the vehicles they sell. Riko C is awesome. More

by Jgarrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Riko Chamrouen
Report | Print
Jan 23, 2023 -

Koons Falls Church Ford responded

It's great to hear that Riko took such great care of you! Thank you for choosing Koons Ford Falls Church and for sharing your experience. Safe travels ahead!

January 04, 2023

Work seems ok but prices are astronomical and service reps recommend repairs assuming zero knowledge by the customer. More

by Mogadisney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Bean
Report | Print
Jan 09, 2023 -

Koons Falls Church Ford responded

It's disappointing that we fell short of our five-star standards. We strive to offer competitive prices in the current market, so I apologize if we've missed the mark. Your feedback is important to us, and I invite you to contact me directly if there is anything I can do to help improve your experience. Thank you, Rob Ryans - Service Manager - 703-241-7200 ext. 19204

January 04, 2023

I had an amazing experience at Koons falls church ford. Russsel Walker was amazing. I will recommend. More

by Jjcooperjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Report | Print
Jan 04, 2023 -

Koons Falls Church Ford responded

Your recommendation means the world to us! Thank you for choosing Koons Ford Falls Church and for stopping by to share your support. Wishing you safe and happy miles ahead!

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