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Koons Falls Church Ford

Falls Church, VA

3.7
612 Reviews

1051 East Broad Street

Falls Church, VA

22044

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Showing 612 reviews

December 14, 2022

Great salesman. Very good communicator. Made a great video of car. Took time to listen to our concerns. More

by Ellazebe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Dec 15, 2022 -

Koons Falls Church Ford responded

We're thrilled our team hit the mark with attentive and communicative assistance! Safe travels, and thank you for choosing Koons Ford Falls Church!

December 13, 2022

Great easy purchase. Russell was great with helping me purchase my super duty F250 Platinum. Would purchase from Koons Ford again. Thanks. More

by Lucas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Dec 13, 2022 -

Koons Falls Church Ford responded

Lucas, it's wonderful to hear that Russel ensured your satisfaction during your recent purchasing process at Koons Ford Falls Church! Thank you for the 5 stars, and enjoy your new Ford F-250!

December 13, 2022

We worked with Colin on a trade in and to purchase a new car. He was extremely helpful, patient and knowledgeable about the car we were looking to purchase. He walked us through all the technology and was v More

by Fordbuyerkelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin
Dec 13, 2022 -

Koons Falls Church Ford responded

Congrats on your new car! The Koons Ford Falls Church team is happy to hear that Collin ensured your experience was seamless from your initial trade-in to your final signature. Thank you for your five stars and business. Safe travels this holiday season!

December 10, 2022

Good dealership. Me and my Dad came in to look at a 2015 Ford f.150 and the people here are amazing. Salesman Russel Walker was very helpful in the process of buying More

by Carter H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Dec 11, 2022 -

Koons Falls Church Ford responded

Carter, thank you for sharing your excellent purchasing experience at Koons Ford Falls Church! Russel will definitely appreciate your shoutout. We hope you and your day have a great day!

December 06, 2022

DON'T BUY A USED CAR FROM HERE! This is my first and last time ever buying a car, new or used, from this dealership or any others with the Koons name! TLDR: Lies, deception, More

by kazper
Recommend Dealer
No
Employees Worked With
Hector
Dec 06, 2022 -

Koons Falls Church Ford responded

This feedback is concerning to receive. We strive to deliver a straightforward and professional purchase experience, and it is never our intention to inconvenience our guests. I apologize for the lack of communication with regard to your purchase and for the issues you encountered working with my team. I would appreciate another chance to speak with you to see what more I can do to assist with your situation and help clear things up. If you are willing to discuss this further, please give me a call directly. Thank you, Ruth Aguilar - Customer Service Manager - 5717654586

December 04, 2022

Out of sight and out of mind. I was planning on purchasing an expensive SUV from these guys. They did very little to facilitate the sale. I asked Derreck the sales rep to send a More

by vlurton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Derrick Springfield
Dec 05, 2022 -

Koons Falls Church Ford responded

I am sorry that you had a negative experience inquiring about a vehicle. We strive for best-in-class customer care but it's clear we left a different impression. I'd appreciate the chance to speak with you about your concerns to see if there is anything I can do to assist or make things right. Please reach out to me when you can. Ruth Aguilar - Customer Service Manager - 5717654586

Dec 05, 2022 -

vlurton responded

I don't think there's anything you can do at this point. I found another dealer who was willing to work with me to buy an Expedition. Everything was wrapped up in a day over the phone. In the future, please tell your guys not to push cars the customer doesn't want. For instance, Mert kept pushing the Expedition Max, because that's what he had, after I told them I didn't want it. I wanted a regular Expedition. Also please tell them to follow up. I had to speak with your GM to get Mert to call me back on simple things like what Expeditions, not Max, were available, my payoff from Ford Credit, my finance rate, etc. I had to chase him down for that info. When I bought my F-150 Platinum from your dealership in July of '20, the sale was fast and easy. Two plus years later, with staff turnover, the experience was horrible.

Dec 07, 2022 -

Koons Falls Church Ford responded

Thank you for taking my call, Mr. Lurton. We take feedback like this seriously, and as discussed, I will speak with my team about your experience to help us improve. If you ever change your mind, we would love an opportunity to provide you with the excellent experience we strive for. I have sent my contact info via email. Thank you again, Ruth Aguilar - Customer Service Manager - 5717654586

Dec 07, 2022 -

vlurton responded

Thank you for your call Ruth.

December 04, 2022

Excellent Customer Service. Very accommodating to my needs. No pushing or putting pressure in the customer. Thanks!!! More

by Richard Cardona
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Dec 05, 2022 -

Koons Falls Church Ford responded

Here at Koons Ford Falls Church we always value and appreciate our customers’ feedback, and are delighted to hear you had such an amazing experience. Thank you, Richard, for leaving us a five-star review!

December 01, 2022

This dealer has excellent customer service. I also appreciated the selection of vehicles they had. More

by Max
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gideon Asamoah
Dec 01, 2022 -

Koons Falls Church Ford responded

This is a fantastic review, Max! Thanks from the entire team at Koons Ford Falls Church!

November 29, 2022

Huge shoutout to Mert, Shant, and James (Jimmy) for helping me order and purchase my new 2022 Mustang EcoBoost. Got a great deal, special financing, and a hot new car! More

by Potomac Motor Cars
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Stempien, Mert Gunduz, Shant Yosef
Nov 30, 2022 -

Koons Falls Church Ford responded

Thank you for the review! We're glad that Mert, Shant, and James were helpful and were able to score you an amazing 2022 Mustang, congrats!

November 23, 2022

People are there to help but expect to be there for 5-7 hours if you are making a deal. Russel was great very nice guy. More

by Xcaptainjackxx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russel Walker
Nov 27, 2022 -

Koons Falls Church Ford responded

Thank you for taking the time to review us. We appreciate the feedback from our great customers, and we appreciate your patience. We wish you a great rest of your day and hope to see you again in the future. Take care!

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