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Koons Falls Church Ford

Falls Church, VA

3.6
625 Reviews

1051 East Broad Street

Falls Church, VA

22044

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Showing 625 reviews

February 26, 2025

I purchased my Ford Lighting on 9/5/24 from this dealership. After the sale was complete, all after-sale support stopped. I had to physically go to the dealership to get any assistance. Also, the More

by jrichardson202
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kenneth Bell
February 21, 2025

We liked how the sales rep. Azizi approached us and he was patient throughout the progress as we tested three vehicles in the dreadfully cold and rainy weather. He also answered More

by im4asl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Azizi
Feb 21, 2025 -

Koons Falls Church Ford responded

Thank you for sharing your experience with us at Koons Falls Church Ford! We're delighted to hear that Azizi and our team provided excellent service, even in challenging weather. Enjoy every moment with your new 2021 Ford Explorer!

February 21, 2025

My service experience was excellent. “Buck” Bouchard is the best service rep I’ve ever had. He explains everything that should be done, how long it will require, approximately how much i More

by David.Osborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald “Buck” Bouchard
Feb 21, 2025 -

Koons Falls Church Ford responded

David, we're delighted to hear that Buck provided you with such an excellent service experience at Koons Falls Church Ford. Thank you for sharing your positive feedback! We'll be sure to pass along your kind words.

February 19, 2025

PROMISES BROKEN! ! Once again utter lack of professionalism and accountability. Now, after agreeing to pay for a loaner car because of their own failings, Koons - six More

by ADAMHSCHAFFER
Recommend Dealer
No
Employees Worked With
Adam Mendoza
Feb 27, 2025 -

Koons Falls Church Ford responded

Adam, I'm truly sorry to hear about your frustrating experience. We are happy that this situation was handled and that the check was cut and sent out to you. Thank you, Adam Mendoza - General Manager - adam.mendoza@koons.com

February 14, 2025

Clean, helpful, friendly, got the job done. Not too much pressure and they were competitive. More

by gregmorris14
Recommend Dealer
Yes
Employees Worked With
Daniel
Feb 14, 2025 -

Koons Falls Church Ford responded

We couldn't ask for a better review of Koons Falls Church Ford. Thanks so much, Greg!

February 05, 2025

Bought a car from them in the beginning of December. Still have not received my tags. It been a little over 30 days. My temporary tags have expired and I have been trying to reach the title and tags per More

by Kelsey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Karen Escalante
Feb 27, 2025 -

Koons Falls Church Ford responded

Kelsey, I'm truly sorry to hear about the difficulties you faced. This is not the level of service we strive for, and I apologize for any inconvenience caused during this process. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out directly. Thank you, Adam Mendoza - General Manager - adam.mendoza@koons.com

More
February 05, 2025

Thanh you to Erick who’s helping me I appreciate Everything is fine Very god More

by Eusebio Agustin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erck
Feb 05, 2025 -

Koons Falls Church Ford responded

Eusebio, thanks for leaving Koons Falls Church Ford a five-star review! We are glad that Erick was helpful. See you down the road!

February 04, 2025

The Rob’s Service team at Koons did a great job including a wash away of the winter chemicals! Done on time at less cost than initially planned. More

by tkelly3
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kristan Stanisclaus
Feb 04, 2025 -

Koons Falls Church Ford responded

We're delighted to hear that Rob's service team at Koons Falls Church Ford exceeded your expectations and even included a wash! Thank you for sharing this positive experience with us.

January 28, 2025

Avoid this dealer at all costs. They sold us a new car and gave us a lower interest rate if we purchased multiple protection plans. This is not legal. We have spoken twice with t More

by CarlosTalam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Director of Finance
Jan 28, 2025 -

Koons Falls Church Ford responded

Carlos, I'm sorry to hear about your experience and the challenges you've faced. We take these matters seriously and want to ensure you're properly assisted. Please reach out so we can address this situation further. Thank you, Regina Suggs - Customer Relations Manager - rsuggs@koons.com

Jan 28, 2025 -

CarlosTalam responded

I have given the director of finance my contact information multiple times and explained the situation multiple times. Please speak with him.

January 20, 2025

Eric Juarez was very helpful throughout the entire process. He kept me updated to the status and cost. More

by Bp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Juarez
Jan 20, 2025 -

Koons Falls Church Ford responded

We're delighted to hear that Eric provided helpful service and kept you informed during your experience at Koons Falls Church Ford. Thank you for sharing this feedback!

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